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Forum: Mac Software 09-08-2020, 10:20 AM
Replies: 1
Views: 169
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

I assume that you would like to change the resolution of one of your external monitors.

If so, did you try the following?


Navigate...
Forum: Mac Software 09-02-2020, 08:09 AM
Replies: 2
Views: 289
Posted By JakubDabrowski
Hello, Thank you for posting on the forum. ...

Hello,

Thank you for posting on the forum.

May you please verify the below and let me know about the outcome?

Please run this script in the terminal as a command. It will reset display...
Forum: Windows Software 08-27-2020, 11:48 AM
Replies: 61
Views: 22,155
Posted By JakubDabrowski
Hello, We currently have one person engaged...

Hello,

We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via...
Forum: Windows Software 08-20-2020, 07:31 AM
Replies: 61
Views: 22,155
Posted By JakubDabrowski
Hello Matthew, Thank you for informing us...

Hello Matthew,

Thank you for informing us about it.

May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough...
Forum: Windows Software 08-17-2020, 12:43 PM
Replies: 61
Views: 22,155
Posted By JakubDabrowski
Hello tannum99, May you please provide me...

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did...
Forum: Windows Software 08-13-2020, 07:57 PM
Replies: 3
Views: 290
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Could you please post the log files here or send them to aformentioned email address?

Also, did you have the same issue on any other of our previous...
Forum: Windows Software 08-10-2020, 10:29 AM
Replies: 3
Views: 290
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please elaborate on your issue and tell me what application are you using in order to set up the Gamma ramp?

Please also follow...
Forum: Windows Software 07-24-2020, 11:33 AM
Replies: 61
Views: 22,155
Posted By JakubDabrowski
Dear users, Thank you for reaching out to us...

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in...
Forum: Mac Software 07-21-2020, 11:08 AM
Replies: 5
Views: 1,020
Posted By JakubDabrowski
Hello, Thank you for your patience. Did...

Hello,

Thank you for your patience.

Did you try updating your D6000 firmware? If not, please follow this link...
Forum: Linux and Open Source 07-21-2020, 11:05 AM
Replies: 1
Views: 337
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

Based on your description I would recommend testing different resolution modes.

Mainly, please add 1360x786 first and then 1368x768 and...
Forum: Linux and Open Source 07-21-2020, 09:06 AM
Replies: 1
Views: 359
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Based on your description and issue I would recommend checking this article....
Forum: Mac Software 07-17-2020, 12:01 PM
Replies: 5
Views: 1,020
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

In order to work properly you should be using only one of our drivers. I would suggest using the Application driver...
Forum: Mac Software 07-17-2020, 11:59 AM
Replies: 4
Views: 918
Posted By JakubDabrowski
Dear users, To address your issues...

Dear users,

To address your issues separately and directly I encourage you to gather the log files by following this link...
Forum: Mac Software 07-14-2020, 08:40 AM
Replies: 4
Views: 918
Posted By JakubDabrowski
Hello, Thank you for reaching out to us on...

Hello,

Thank you for reaching out to us on the forum.

Could you please follow this link (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)...
Forum: Mac Software 07-09-2020, 12:30 PM
Replies: 1
Views: 563
Posted By JakubDabrowski
Hello, Thank you for contacting us on the...

Hello,

Thank you for contacting us on the forum.

May you please tell me if you are using also a clamshell mode while in the sleep mode?

Also, please follow this guide...
Forum: Mac Software 07-09-2020, 10:53 AM
Replies: 2
Views: 535
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with...
Forum: Mac Software 07-02-2020, 09:55 AM
Replies: 11
Views: 1,862
Posted By JakubDabrowski
Hello mrogers, Sorry, you are right that I...

Hello mrogers,

Sorry, you are right that I could be more specific but at that moment I did not have enough information to post it here.

Currently, we have tested that the previously mentioned...
Forum: Mac Software 06-30-2020, 10:06 AM
Replies: 1
Views: 368
Posted By JakubDabrowski
Hi Mika, The docking station that you are...

Hi Mika,

The docking station that you are using is not a DisplayLink powered docking station. You should be looking for help from your manufacturer or retailer from whom you have bought this...
Forum: Mac Software 06-30-2020, 10:02 AM
Replies: 1
Views: 436
Posted By JakubDabrowski
Hello Rustyhands, Thank you for your...

Hello Rustyhands,

Thank you for your feedback.

May you please gather your log files by following this guide?...
Forum: Windows Software 06-29-2020, 10:07 AM
Replies: 1
Views: 338
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please tell me what cable are you using while connecting your monitor to D6000 dock? Also, are you using any other external...
Forum: Mac Software 06-26-2020, 08:13 AM
Replies: 5
Views: 898
Posted By JakubDabrowski
Hello angrypanda, I have been discussing the...

Hello angrypanda,

I have been discussing the issue with Bob through emails and his problems have been already resolved.

I encourage you to write to us on our email address:...
Forum: Mac Software 06-25-2020, 08:58 AM
Replies: 11
Views: 1,862
Posted By JakubDabrowski
Hello, As for now we have tested that the...

Hello,

As for now we have tested that the KEXT classic driver (https://www.displaylink.com/downloads/file?id=1581) is working on the Big Sur beta.

We are still investigating the issue so we may...
Forum: Mac Software 06-19-2020, 08:06 AM
Replies: 4
Views: 646
Posted By JakubDabrowski
Hello, Thank you for your new information. ...

Hello,

Thank you for your new information.

Based on the docking station and it's specification I assume that it is not a DisplayLink powered docking station and our chip is not present inside....
Forum: Mac Software 06-19-2020, 06:12 AM
Replies: 3
Views: 546
Posted By JakubDabrowski
Hello, Yes, that would be the best option as...

Hello,

Yes, that would be the best option as the system will register this behaviour.

Thank you for your feedback.

Best regards,
Jakub
Forum: Mac Software 06-18-2020, 11:37 AM
Replies: 3
Views: 546
Posted By JakubDabrowski
Hello SangHun, Thank you for reaching out to...

Hello SangHun,

Thank you for reaching out to us on the forum.

May you please gather the log files by following this guide?...
Showing results 1 to 25 of 119

 
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