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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 11-23-2020, 12:56 PM
Replies: 10
Views: 1,255
Posted By KatarzynaKowalczyk
Hello, Unfortunately night light is...

Hello,

Unfortunately night light is currently not supported with DisplayLink drivers, we are working on delivering this feature however it is unavailable yet.

Best regards,
Katarzyna
Forum: Mac Software 11-23-2020, 12:42 PM
Replies: 5
Views: 759
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! If...

Hello,

Thank you for reaching out!

If you are having issues such as monitors remaining black - or one monitor of the two connected to the docking station it is best to gather and post logfiles....
Forum: Mac Software 11-23-2020, 12:34 PM
Replies: 2
Views: 149
Posted By KatarzynaKowalczyk
Hello, Thank you for posting! Options of...

Hello,

Thank you for posting!
Options of calibrating like color adjustment or brightness are currently not supported by DisplayLink drivers. The options are only available within the monitor...
Forum: Mac Software 11-23-2020, 12:24 PM
Replies: 6
Views: 530
Posted By KatarzynaKowalczyk
Hello, Clamshell support is and has been...

Hello,

Clamshell support is and has been present in our legacy drivers (aka KEXT drivers) 5.2.5 and earlier. This has changed with DisplayLink Manager 1.0 and above. We are working with the OS...
Forum: Mac Software 11-23-2020, 12:11 PM
Replies: 1
Views: 209
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting us! Any...

Hello,

Thank you for contacting us!
Any options of calibrating like color adjustment or brightness are not supported by DisplayLink drivers. If available you can adjust those via options within...
Forum: Mac Software 11-23-2020, 12:05 PM
Replies: 2
Views: 197
Posted By KatarzynaKowalczyk
Hello, Thank you for posting! The Apple...

Hello,

Thank you for posting!

The Apple Watch issue is known, this is something that would need to be changed in the OS. The message appears whenever there is anything using the OS interface to...
Forum: Mac Software 11-23-2020, 11:55 AM
Replies: 6
Views: 1,261
Posted By KatarzynaKowalczyk
Hello users, We are working with Apple to...

Hello users,

We are working with Apple to add Clamshell Mode support to future releases of our drivers. As the works are in progress we do not have any dates set yet for the release. Please rest...
Forum: Mac Software 11-05-2020, 11:51 AM
Replies: 1
Views: 321
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! If...

Hello,

Thank you for reaching out!

If this is the docking station that you own: https://support.hp.com/us-en/document/c05861464 please note that it does not use DisplayLink technology. Looks...
Forum: Mac Software 11-05-2020, 11:46 AM
Replies: 1
Views: 383
Posted By KatarzynaKowalczyk
Hello, Kensington SD4600P does not use...

Hello,

Kensington SD4600P does not use DisplayLink technology it uses Alt-mode.
Please contact the manufacturer of the device for further support.

Best regards,
Katarzyna
Forum: Mac Software 11-05-2020, 11:39 AM
Replies: 1
Views: 434
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please try to switch the orientation of the screen by following the below guide:
...
Forum: Mac Software 11-05-2020, 11:31 AM
Replies: 8
Views: 1,236
Posted By KatarzynaKowalczyk
Hello, We need more information - what...

Hello,

We need more information - what exactly is not working with the legacy software?

Also it is impossible to debug driver issues without logfiles so we would appreciate if you could gather...
Forum: Mac Software 10-23-2020, 10:11 AM
Replies: 4
Views: 440
Posted By KatarzynaKowalczyk
Hello, Please tell me what version of legacy...

Hello,

Please tell me what version of legacy driver do you have?

If you are working with DisplayLink Manager it does not have the KEXT extension as it is not based on kernel extensions.
...
Forum: Mac Software 10-23-2020, 10:08 AM
Replies: 6
Views: 652
Posted By KatarzynaKowalczyk
Hello, The only driver known to be...

Hello,

The only driver known to be incompatible with Catalina 10.15.6 and 10.15.7 is legacy driver 5.2.1 - this requires an update to 5.2.5 or to DisplayLink Manager - which are available on the...
Forum: Mac Software 10-21-2020, 09:31 AM
Replies: 6
Views: 652
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! The...

Hello,

Thank you for reaching out!

The newest driver updates are available under the following link: https://www.displaylink.com/downloads/macos

If you can gather the logfiles that will help...
Forum: Mac Software 10-21-2020, 09:25 AM
Replies: 4
Views: 440
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please follow this article: https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-functionality

Best regards,...
Forum: Mac Software 10-21-2020, 09:22 AM
Replies: 5
Views: 1,131
Posted By KatarzynaKowalczyk
It sounds like you are using Trio There are...

It sounds like you are using Trio

There are two things to do:

1. If you are using Mobile Pixels Trio please make sure that the USB cable is connected to the correct USB port on the Trio. It...
Forum: Mac Software 10-06-2020, 08:09 AM
Replies: 4
Views: 355
Posted By KatarzynaKowalczyk
User reached out to our support directly so we...

User reached out to our support directly so we will continue privately.
Forum: Mac Software 10-05-2020, 10:59 AM
Replies: 5
Views: 1,131
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please collect additional logfiles that will show us a bit more of what is happening in the background. You can find the instructions here:...
Forum: Mac Software 10-05-2020, 10:57 AM
Replies: 4
Views: 355
Posted By KatarzynaKowalczyk
Hello, So you are closing your laptop lid...

Hello,

So you are closing your laptop lid and want to use just the USB monitor?
When your computer starts and you can see the desktop the monitor starts working but it is not displaying anything...
Forum: Mac Software 09-28-2020, 12:08 PM
Replies: 19
Views: 3,754
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. ...

Hello,

Thank you for reaching out.

Please gather the logfiles and contact us directly as mentioned in my original message and we can help and take a look at what is happening with the driver on...
Forum: Mac Software 09-28-2020, 12:06 PM
Replies: 1
Views: 338
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

DisplayLink software does not support monitor calibration at the moment. Every change that you want to perform should be done physically on the monitor. If...
Forum: Windows Software 09-25-2020, 10:24 AM
Replies: 3
Views: 443
Posted By KatarzynaKowalczyk
Hello, I think that both should be able to...

Hello,

I think that both should be able to help you.
Laptop manufacturer has all of the specs of your laptop though.

Best regards,
Katarzyna
Forum: Mac Software 09-23-2020, 10:02 AM
Replies: 4
Views: 1,614
Posted By KatarzynaKowalczyk
Hello OneEyedNinja, Since screen recording...

Hello OneEyedNinja,

Since screen recording request may not appear for various reasons we cannot provide one fix to this problem.

First, we need to have access to logfiles that will show us a...
Forum: Mac Software 09-23-2020, 09:59 AM
Replies: 3
Views: 1,052
Posted By KatarzynaKowalczyk
Hello, As we do not design, manufacture end...

Hello,

As we do not design, manufacture end product we assume that all docking stations work the way the manufacturer advertise them to work.
If you are having trouble with clamshell mode you...
Forum: Mac Software 09-23-2020, 09:22 AM
Replies: 2
Views: 767
Posted By KatarzynaKowalczyk
Hello, Please run this script in the...

Hello,

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to save your screen layout settings.
*
Perform these...
Showing results 1 to 25 of 153

 
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