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Forum: Windows Software 07-24-2020, 11:33 AM
Replies: 55
Views: 17,715
Posted By JakubDabrowski
Dear users, Thank you for reaching out to us...

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in...
Forum: Mac Software 07-21-2020, 11:08 AM
Replies: 5
Views: 728
Posted By JakubDabrowski
Hello, Thank you for your patience. Did...

Hello,

Thank you for your patience.

Did you try updating your D6000 firmware? If not, please follow this link...
Forum: Linux and Open Source 07-21-2020, 11:05 AM
Replies: 1
Views: 201
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

Based on your description I would recommend testing different resolution modes.

Mainly, please add 1360x786 first and then 1368x768 and...
Forum: Linux and Open Source 07-21-2020, 09:06 AM
Replies: 1
Views: 219
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Based on your description and issue I would recommend checking this article....
Forum: Mac Software 07-17-2020, 12:01 PM
Replies: 5
Views: 728
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

In order to work properly you should be using only one of our drivers. I would suggest using the Application driver...
Forum: Mac Software 07-17-2020, 11:59 AM
Replies: 4
Views: 645
Posted By JakubDabrowski
Dear users, To address your issues...

Dear users,

To address your issues separately and directly I encourage you to gather the log files by following this link...
Forum: Mac Software 07-14-2020, 08:40 AM
Replies: 4
Views: 645
Posted By JakubDabrowski
Hello, Thank you for reaching out to us on...

Hello,

Thank you for reaching out to us on the forum.

Could you please follow this link (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)...
Forum: Mac Software 07-09-2020, 12:30 PM
Replies: 1
Views: 310
Posted By JakubDabrowski
Hello, Thank you for contacting us on the...

Hello,

Thank you for contacting us on the forum.

May you please tell me if you are using also a clamshell mode while in the sleep mode?

Also, please follow this guide...
Forum: Mac Software 07-09-2020, 10:53 AM
Replies: 2
Views: 330
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with...
Forum: Mac Software 07-02-2020, 09:55 AM
Replies: 11
Views: 1,256
Posted By JakubDabrowski
Hello mrogers, Sorry, you are right that I...

Hello mrogers,

Sorry, you are right that I could be more specific but at that moment I did not have enough information to post it here.

Currently, we have tested that the previously mentioned...
Forum: Mac Software 06-30-2020, 10:06 AM
Replies: 1
Views: 239
Posted By JakubDabrowski
Hi Mika, The docking station that you are...

Hi Mika,

The docking station that you are using is not a DisplayLink powered docking station. You should be looking for help from your manufacturer or retailer from whom you have bought this...
Forum: Mac Software 06-30-2020, 10:02 AM
Replies: 1
Views: 315
Posted By JakubDabrowski
Hello Rustyhands, Thank you for your...

Hello Rustyhands,

Thank you for your feedback.

May you please gather your log files by following this guide?...
Forum: Windows Software 06-29-2020, 10:07 AM
Replies: 1
Views: 222
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please tell me what cable are you using while connecting your monitor to D6000 dock? Also, are you using any other external...
Forum: Mac Software 06-26-2020, 08:13 AM
Replies: 5
Views: 651
Posted By JakubDabrowski
Hello angrypanda, I have been discussing the...

Hello angrypanda,

I have been discussing the issue with Bob through emails and his problems have been already resolved.

I encourage you to write to us on our email address:...
Forum: Mac Software 06-25-2020, 08:58 AM
Replies: 11
Views: 1,256
Posted By JakubDabrowski
Hello, As for now we have tested that the...

Hello,

As for now we have tested that the KEXT classic driver (https://www.displaylink.com/downloads/file?id=1581) is working on the Big Sur beta.

We are still investigating the issue so we may...
Forum: Mac Software 06-19-2020, 08:06 AM
Replies: 4
Views: 509
Posted By JakubDabrowski
Hello, Thank you for your new information. ...

Hello,

Thank you for your new information.

Based on the docking station and it's specification I assume that it is not a DisplayLink powered docking station and our chip is not present inside....
Forum: Mac Software 06-19-2020, 06:12 AM
Replies: 3
Views: 306
Posted By JakubDabrowski
Hello, Yes, that would be the best option as...

Hello,

Yes, that would be the best option as the system will register this behaviour.

Thank you for your feedback.

Best regards,
Jakub
Forum: Mac Software 06-18-2020, 11:37 AM
Replies: 3
Views: 306
Posted By JakubDabrowski
Hello SangHun, Thank you for reaching out to...

Hello SangHun,

Thank you for reaching out to us on the forum.

May you please gather the log files by following this guide?...
Forum: Windows Software 06-18-2020, 07:31 AM
Replies: 10
Views: 476
Posted By JakubDabrowski
Hello, If this is a hardware issue as we...

Hello,

If this is a hardware issue as we suspect you will need to contact your manufacturer or a retailer from whom you have bought the device. DisplayLink is a semiconductor company that provides...
Forum: Mac Software 06-17-2020, 09:48 AM
Replies: 1
Views: 265
Posted By JakubDabrowski
Hello John, Thank you for your patience. ...

Hello John,

Thank you for your patience.

If you are using a 5.2.4 KEXT driver then we are aware of this mirroring issue.
Could you please verify that on our BETA application driver? You may...
Forum: Mac Software 06-17-2020, 09:14 AM
Replies: 5
Views: 651
Posted By JakubDabrowski
Dear users, Thank you for your patience. ...

Dear users,

Thank you for your patience.

Could you please follow this link (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink) and gather...
Forum: Windows Software 06-16-2020, 10:24 AM
Replies: 10
Views: 476
Posted By JakubDabrowski
Hello, Thank you for your fast reply. ...

Hello,

Thank you for your fast reply.

This proves that it is indeed a hardware issue. The dock is probably faulty on the USB hub or the cable/ports which one it is I cannot determine without...
Forum: Windows Software 06-15-2020, 12:12 PM
Replies: 10
Views: 476
Posted By JakubDabrowski
Hello, Thank you for your patience and log...

Hello,

Thank you for your patience and log files.

Based on them I believe that there may be an issue with the USB hub. As you said that the dock works with USB 2.0, may you please connect it by...
Forum: Windows Software 06-15-2020, 09:55 AM
Replies: 55
Views: 17,715
Posted By JakubDabrowski
Hello Logik, Thank you for reaching out to...

Hello Logik,

Thank you for reaching out to us.

May you please send the log files with your description to the below email address?
- technical_enquiries@displaylink.com

I believe that it...
Forum: Windows Software 06-12-2020, 09:05 AM
Replies: 10
Views: 476
Posted By JakubDabrowski
Hello, Thank you for your feedback. May...

Hello,

Thank you for your feedback.

May you please gather log files? I would like to verify them before moving further with the analysis.

Thank you for your time.

Kind regards,
Jakub
Showing results 1 to 25 of 112

 
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