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Forum: Linux and Open Source 10-11-2019, 09:13 AM
Replies: 3
Views: 11,354
Posted By Wim
Hi I think the product you have is the ASUS...

Hi

I think the product you have is the ASUS MB16AC monitor. It looks like the monitor is trying to use Alt mode from your PC, rather than switching to USB to enable DisplayLink to work. As you...
Forum: Windows Software 09-24-2019, 09:56 AM
Replies: 9
Views: 3,589
Posted By Wim
Flux is now supported on some devices and can be...

Flux is now supported on some devices and can be enabled by following this article:

https://support.displaylink.com/knowledgebase/articles/1886413

Wim
Forum: Windows Software 09-10-2019, 10:23 AM
Replies: 1
Views: 1,002
Posted By Wim
This has also been raised through our ticket...

This has also been raised through our ticket support system. I'm investigating this for you.

DL people: internal issue number 30579.

Wim
Forum: Windows Software 05-24-2019, 02:06 PM
Replies: 1
Views: 1,171
Posted By Wim
Hi "USB Device Not Recognised" is a hardware...

Hi

"USB Device Not Recognised" is a hardware problem and is covered in this article:

https://support.displaylink.com/knowledgebase/articles/544834

Wim
Forum: Windows Software 05-24-2019, 02:05 PM
Replies: 1
Views: 937
Posted By Wim
Hi This sounds like a hardware problem with...

Hi

This sounds like a hardware problem with the dock and it would be best to contact HP for help with this.

Wim
Forum: Windows Software 05-24-2019, 02:03 PM
Replies: 1
Views: 1,406
Posted By Wim
Hi I think this could be due to security...

Hi

I think this could be due to security software blocking the Ethernet adapter installation. There is an MS thread on this here:
...
Forum: Windows Software 05-24-2019, 02:01 PM
Replies: 1
Views: 1,079
Posted By Wim
Hi. I think this problem is covered here, as...

Hi.

I think this problem is covered here, as I think you have an older auto install adapter:
...
Forum: Linux and Open Source 05-24-2019, 01:58 PM
Replies: 8
Views: 3,607
Posted By Wim
Hi We have managed to reproduce this with a...

Hi

We have managed to reproduce this with a Pocophone F1, but it seems specific to this platform.

We have a bug for this and will try and investigate what is causing this.

Thanks

Wim
Forum: Windows Software 02-14-2019, 10:48 PM
Replies: 8
Views: 2,388
Posted By Wim
Hi Can you post the logs for this when it is...

Hi

Can you post the logs for this when it is not working so we can see where in the system it is not working?
...
Forum: Windows Software 02-14-2019, 10:46 PM
Replies: 1
Views: 923
Posted By Wim
I think this problem is covered here: ...

I think this problem is covered here:

https://support.displaylink.com/knowledgebase/articles/938634-no-option-to-duplicate-monitors-on-windows-10

Wim
Forum: Windows Software 02-09-2019, 05:56 PM
Replies: 25
Views: 7,694
Posted By Wim
Hi All I was just reading this thread and it...

Hi All

I was just reading this thread and it reminded me of a known issue in Windows when you have connected too many USB Ethernet adaptors and they are stored in the registry. You get weird...
Forum: Windows Software 02-01-2019, 11:17 AM
Replies: 1
Views: 3,312
Posted By Wim
Is it possible that this is the problem: ...

Is it possible that this is the problem:

https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/17299984-i-need-full-opengl-support

Wim
Forum: Windows Software 12-11-2018, 08:22 AM
Replies: 2
Views: 3,379
Posted By Wim
Hi Both Hottracks contacted us through our...

Hi Both

Hottracks contacted us through our support page with logs from our driver, with the issue that the display set itself to 640x480. Looking at the logs, the reason for this is that when the...
Forum: Windows Software 12-11-2018, 08:04 AM
Replies: 1
Views: 1,174
Posted By Wim
This should help guide you through enabling the...

This should help guide you through enabling the task bar on multiple screens:

https://www.tenforums.com/tutorials/3899-hide-show-taskbar-multiple-displays-windows-10-a.html

Wim
Forum: Windows Software 12-05-2018, 03:06 PM
Replies: 16
Views: 12,226
Posted By Wim
For those with an issue with Ethernet dropping...

For those with an issue with Ethernet dropping the link, can you make sure you are using v8.6 or later. This bug fix was made in 8.6 which may solve the issue for some users:

Ethernet...
Forum: Mac Software 11-21-2018, 03:31 PM
Replies: 10
Views: 8,808
Posted By Wim
Are you sure you have a DisplayLink based...

Are you sure you have a DisplayLink based product? The Belkin dock you have uses Thunderbolt, not DisplayLink. And the USB C to HDMI adapter you are using is possibly using VESA alternate mode from...
Forum: Windows Software 09-07-2018, 09:24 PM
Replies: 1
Views: 1,391
Posted By Wim
Hi Thanks for the screenshots. The device is...

Hi

Thanks for the screenshots. The device is code 10 is not DisplayLink, as it has a Vendor ID (VID) of 2109. DisplayLink's VID is 17E9. A quick google for this VID leads me to this Plugable page...
Forum: Mac Software 05-02-2018, 01:13 PM
Replies: 2
Views: 9,060
Posted By Wim
If you are on 10.13.3, check this article to make...

If you are on 10.13.3, check this article to make sure the Kernel extension is enabled.
...
Forum: Windows Software 05-02-2018, 01:06 PM
Replies: 1
Views: 1,603
Posted By Wim
Hi Please post the logs, with the dock...

Hi

Please post the logs, with the dock connected as described here:

https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Wim
Forum: Windows Software 05-02-2018, 01:05 PM
Replies: 1
Views: 1,472
Posted By Wim
Hi The Targus part number your quote is...

Hi

The Targus part number your quote is this:

https://www.eurieka.ie/targus-aca41euz-usb-c-usb-a-dc-black-cable-interface-gender-adapter.html

Which is just a USB C to USB A converter, not a...
Forum: Windows Software 05-02-2018, 01:03 PM
Replies: 16
Views: 14,873
Posted By Wim
Hi Can you send the logs for this so we can...

Hi

Can you send the logs for this so we can see what resolution and refresh rate we are trying to set on DisplayPort?
...
Forum: Windows Software 05-02-2018, 01:01 PM
Replies: 3
Views: 2,864
Posted By Wim
Hi Thanks for describing your issue. The...

Hi

Thanks for describing your issue. The reason this occurs is due to the way Windows remembers display layouts. The display layouts are stored by the OS based on the montior serial numbers and...
Forum: Windows Software 05-02-2018, 12:59 PM
Replies: 1
Views: 1,765
Posted By Wim
Hi We will only offer modes which the...

Hi

We will only offer modes which the monitor report as available. If you're on Windows 10, you can change the scaling level instead, which should give the same solution to make the text bigger.
...
Forum: Windows Software 05-02-2018, 12:58 PM
Replies: 4
Views: 2,496
Posted By Wim
Hi I don't see anything that is unusual in...

Hi

I don't see anything that is unusual in your logs. When the flickering occurs, do windows move back to the primary display? If they do, then this looks like a USB issue. If not then it sounds...
Forum: General Discussion 05-02-2018, 12:56 PM
Replies: 3
Views: 3,515
Posted By Wim
Hi I have no idea why connecting a different...

Hi

I have no idea why connecting a different display (which is all the Live Gamer box should look like) is causing the USB port of the phone to change role for the DisplayLink adapter to drop. I...
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