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Forum: CLOSED: 5.4 Software Release 08-03-2010, 09:41 AM
Replies: 12
Views: 25,931
Posted By Sian
Unfortunately your monitor is not reporting to us...

Unfortunately your monitor is not reporting to us that it supports 1680x1050: the maximum resolution it is reporting is 1440x900.

Regards,
Sian
Forum: CLOSED: 5.4 Software Release 08-03-2010, 09:35 AM
Replies: 1
Views: 6,475
Posted By Sian
With the current generation DisplayLink hardware...

With the current generation DisplayLink hardware and the fact that your laptop has a relatively low end CPU, this probably isn't the best application of the technology.

Video will play, however...
Forum: CLOSED: 5.4 Software Release 08-02-2010, 01:53 PM
Replies: 3
Views: 14,380
Posted By Sian
Hi Bernie, The files I'd expect to be there...

Hi Bernie,

The files I'd expect to be there for installer logging aren't so there isn't much information for me to go on I'm afraid - is it possible to try gathering the install logs again?

Sian
Forum: CLOSED: 5.4 Software Release 07-22-2010, 03:53 PM
Replies: 12
Views: 25,931
Posted By Sian
How large are the files? Can you split them into...

How large are the files? Can you split them into a couple of parts to attach here? If not, the important files to start with are SystemDetails.txt, DisplayLinkManager.log,...
Forum: CLOSED: 5.4 Software Release 07-22-2010, 03:50 PM
Replies: 1
Views: 7,113
Posted By Sian
As you have tried a different DVI cable and a...

As you have tried a different DVI cable and a different monitor also and the fact that you can see the display in the windows display properties to change the resolution sounds like a hardware issue...
Forum: Closed Alpha and Beta Programs 07-16-2010, 10:08 PM
Replies: 2
Views: 54,168
Posted By Sian
The DVI to composite adapter you are using is not...

The DVI to composite adapter you are using is not a DisplayLink device. DisplayLink has technology for USB to DVI. Your DVI to composite device is another Apple product.

Regards,
Sian
Forum: CLOSED: 5.4 Software Release 07-16-2010, 05:17 AM
Replies: 3
Views: 8,197
Posted By Sian
After a closer look at which games you are...

After a closer look at which games you are trying, we believe these are DirectX 9 games rather than DirectX 10: in this release we just have DirectX 10 support so we would expect you to see some...
Forum: CLOSED: 5.4 Software Release 07-16-2010, 12:35 AM
Replies: 12
Views: 22,061
Posted By Sian
Please can you send us the results from the...

Please can you send us the results from the support tool described here:

http://www.displaylink.com/support/ticket.php?id=269

We will be able to see some more details of your system...
Forum: CLOSED: 5.4 Software Release 07-14-2010, 10:35 PM
Replies: 12
Views: 25,931
Posted By Sian
Please can you send the results from running this...

Please can you send the results from running this support tool:

http://www.displaylink.com/support/ticket.php?id=269

Thanks,
Sian
Forum: CLOSED: 5.4 Software Release 07-14-2010, 10:34 PM
Replies: 3
Views: 8,197
Posted By Sian
The vast majorty of PC games will only run on the...

The vast majorty of PC games will only run on the display that is set as primary.

Were you trying to run the games on your main screen with the DisplayLink screen as as extended display or did you...
Forum: CLOSED: 5.4 Software Release 07-14-2010, 10:24 PM
Replies: 3
Views: 14,380
Posted By Sian
Hi Bernie, When you gathered the log files,...

Hi Bernie,

When you gathered the log files, di you have installer logging enabled?

Can you re-run the support tool here http://www.displaylink.com/support/ticket.php?id=270, enable Installer...
Forum: CLOSED: 5.4 Software Release 07-14-2010, 10:21 PM
Replies: 1
Views: 6,453
Posted By Sian
Please can you run the support tool here: ...

Please can you run the support tool here:

http://www.displaylink.com/support/ticket.php?id=269

Then attach your results to this thread.

Thanks,
Sian
Forum: CLOSED: 5.4 Software Release 07-14-2010, 10:19 PM
Replies: 2
Views: 8,461
Posted By Sian
Please can you send us the installer log files...

Please can you send us the installer log files from your problem installing 5.4b1using the instructions linked here:

http://www.displaylink.com/support/ticket.php?id=270

Thanks,
Sian
Forum: CLOSED: 5.4 Software Release 07-14-2010, 10:18 PM
Replies: 2
Views: 8,412
Posted By Sian
Can you send us the log files from when the issue...

Can you send us the log files from when the issue occurs by using the support tool here: http://www.displaylink.com/support/ticket.php?id=269.

We may be able to see what the problem is from the...
Forum: CLOSED: 5.4 Software Release 07-06-2010, 11:30 PM
Replies: 3
Views: 10,866
Posted By Sian
DisplayLink does not provide the touch drivers...

DisplayLink does not provide the touch drivers for this product: you will need to contact iMo rather than DsiplayLink for this issue.

Sian
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