Forum: Windows Software
04-08-2022, 02:36 PM
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Replies: 9
Views: 752
You're welcome.
I agree at this stage it is...
You're welcome.
I agree at this stage it is best to reach out to the manufacturer to discuss hardware replacement.
The device needs to be recognised by the OS first.
I'm sorry it wasn't a quick...
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Forum: Windows Software
04-07-2022, 11:26 PM
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Replies: 9
Views: 752
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Forum: Windows Software
04-07-2022, 06:09 PM
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Replies: 9
Views: 752
Hello,
There is no trace in your logs of any...
Hello,
There is no trace in your logs of any Dell D6000 device ever being connected.
I see some Plugable DL-3900 based device in March.
1. Did you collect the logs with the dock connected,...
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Forum: Windows Software
04-04-2022, 12:22 PM
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Replies: 9
Views: 752
Hello,
A support person would need to look at...
Hello,
A support person would need to look at the logs to understand why the monitor isn't seen. It is peculiar that the issue occurs both on HDMI and DP, but we can't really make an hypothesis only...
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Forum: Windows Software
03-08-2022, 12:15 AM
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Replies: 3
Views: 706
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Forum: Windows Software
02-25-2022, 07:24 AM
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Replies: 1
Views: 545
Hello,
You are duplicating, which would select...
Hello,
You are duplicating, which would select the highest common resolution. It looks like a timing issue.
It could be why other laptops work fine and a direct connection works fine too.
Please...
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Forum: Windows Software
02-01-2022, 10:32 PM
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Replies: 8
Views: 2,998
Yes, I mean when the laptop is not running on...
Yes, I mean when the laptop is not running on battery.
It could be charging through the dock (via USB Power Delivery) or a separate power supply (barrel or USB Power Delivery), Windows doesn't make...
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Forum: Windows Software
02-01-2022, 10:04 PM
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Replies: 8
Views: 2,998
Hello all,
We are working with companies on...
Hello all,
We are working with companies on the laptop side to get this properly addressed without having to edit settings.
For convenience, we made a tool to disable these power management...
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Forum: Windows Software
02-01-2022, 09:49 PM
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Replies: 5
Views: 669
Would you please be able to upload logs? The...
Would you please be able to upload logs? The third link in my forum signature shows the tool and steps. Only support personnel will be able to access the attachment.
I'd like to see monitor details...
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Forum: Windows Software
02-01-2022, 08:30 PM
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Replies: 5
Views: 669
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Forum: Windows Software
02-01-2022, 06:04 PM
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Replies: 5
Views: 669
Hello,
I'm afraid that is the reason why...
Hello,
I'm afraid that is the reason why the feature is in beta rather than enabled by default.
Can you please share your monitor make and model?
We are revisiting the feature to see if we...
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Forum: Windows Software
11-05-2021, 10:41 AM
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Replies: 2
Views: 885
Hello Christian,
It would be useful to...
Hello Christian,
It would be useful to contact technical support on technical-enquiries@synaptics.com
However, I don't expect us to be responsible here.
DisplayLink driver does not get given...
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Forum: Windows Software
10-25-2021, 10:10 AM
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Replies: 1
Views: 786
Hello,
This is 8-bit per colour, not 8-bit...
Hello,
This is 8-bit per colour, not 8-bit for all three colours. 8-bit total as it would mean only 256 colours so would be looking very different.
I do not believe 32-bit per colour exists....
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Forum: General Discussion
10-21-2021, 01:10 PM
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Replies: 2
Views: 1,365
Hello and welcome,
Dual 4Kp60 + Ethernet...
Hello and welcome,
Dual 4Kp60 + Ethernet fits comfortably in 5Gbps and there is no benefit in connecting this DisplayLink chip to a 10G input. We fit 1080p60 on USB2 with an older codec...
The...
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Forum: Windows Software
09-10-2021, 08:31 AM
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Replies: 1
Views: 972
Hello,
The DisplayLink chip in that HP...
Hello,
The DisplayLink chip in that HP product will have all its audio over video outputs active at the same time and cannot only output audio on a single video output. Therefore, if both TVs are...
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Forum: Windows Software
09-10-2021, 08:10 AM
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Replies: 1
Views: 1,008
Hello,
The warning you got tells me you did...
Hello,
The warning you got tells me you did not try to install a Windows 10 driver, but an old driver from somewhere where the advertised OS support is wrong.
Please try the latest from...
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Forum: Mac Software
09-07-2021, 11:33 AM
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Replies: 10
Views: 12,474
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Forum: Mac Software
09-07-2021, 11:30 AM
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Replies: 4
Views: 2,024
Dock not waking up at M1 reboot: Dell new firmware
Hello Bruce,
The issue with the full dock not waking up at reboot when connected via USB-C has been identified and fixed by Dell on a non-DisplayLink component (the USB-C Power Delivery controller)....
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Forum: Mac Software
09-03-2021, 08:21 PM
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Replies: 4
Views: 1,081
By user requests attachments are accessible to...
By user requests attachments are accessible to moderators only. They said screenshots and system details could include information not suitable to be public.
If/when the forum took its updated, we...
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Forum: Mac Software
09-03-2021, 07:02 PM
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Replies: 4
Views: 1,081
Thank you for your patience!
Forum maintenance...
Thank you for your patience!
Forum maintenance is done, and so are the redirects from the old www.displaylink.com to the new DisplayLink product section on Synaptics website, including drivers. ...
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Forum: Mac Software
08-19-2021, 03:32 PM
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Replies: 1
Views: 3,940
Hello,
Your hardware does not feature...
Hello,
Your hardware does not feature DisplayLink technology.
The DisplayLink Manager app is for products with DisplayLink technology.
In Lenovo portfolio, the Lenovo Hybrid USB-C USB-A...
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Forum: Mac Software
08-16-2021, 04:27 PM
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Replies: 41
Views: 47,040
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Forum: Mac Software
08-16-2021, 04:21 PM
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Replies: 41
Views: 47,040
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Forum: Mac Software
08-15-2021, 12:14 PM
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Replies: 3
Views: 1,174
Thank you,
The HP USB-C Elite Dock G4 is not...
Thank you,
The HP USB-C Elite Dock G4 is not using DisplayLink technology, therefore the DisplayLink Manager app won't affect its functionality.
https://support.hp.com/gb-en/document/c05861464 ...
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Forum: Mac Software
08-13-2021, 10:36 AM
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Replies: 3
Views: 1,174
Hello Daniel,
Would you list make and model...
Hello Daniel,
Would you list make and model of all the devices and how they are connected?
We also need details about the laptop: year, model, processor.
Without information, it is not possible...
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