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Forum: Windows Software 03-25-2024, 10:55 AM
Replies: 3
Views: 210
Posted By rboerner
Thank you for posting the update, and I am glad...

Thank you for posting the update, and I am glad to hear the information I provided was helpful :-)
Forum: Mac Software 03-21-2024, 10:59 AM
Replies: 4
Views: 291
Posted By rboerner
If Dell has not been able to assist you with...

If Dell has not been able to assist you with their product, then I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Windows Software 03-21-2024, 10:57 AM
Replies: 1
Views: 193
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 03-20-2024, 11:02 AM
Replies: 4
Views: 291
Posted By rboerner
The version of macOS you are running (13.1) is...

The version of macOS you are running (13.1) is very out of date. The latest as of today is 13.6.5.

As a first step, I would suggest updating macOS to 13.6.5 in order to rule out the OS version as...
Forum: What to buy? 03-20-2024, 10:58 AM
Replies: 1
Views: 216
Posted By rboerner
The 'daisy chained monitor setup' you describe...

The 'daisy chained monitor setup' you describe relies on a technology within the displays known as DisplayPort (DP) Multi-Stream Transport (MST) in order to function.

Please note that...
Forum: Windows Software 03-19-2024, 10:57 AM
Replies: 3
Views: 210
Posted By rboerner
** Note from the moderator - I moved this...

** Note from the moderator - I moved this question into the Windows section of the forum **

According to page 7 of the manual for your laptop -->...
Forum: Mac Software 03-18-2024, 10:58 AM
Replies: 1
Views: 261
Posted By rboerner
Legacy releases for macOS are available here (you...

Legacy releases for macOS are available here (you have to click on the 'plus' to expand the 'Legacy Releases' section) --> https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Forum: Mac Software 03-14-2024, 11:02 AM
Replies: 6
Views: 2,019
Posted By rboerner
For reference, DisplayLink does not produce or...

For reference, DisplayLink does not produce or sell finished products, they only develop the technology which is integrated by other companies into their own products.

If the manufacturer of your...
Forum: Mac Software 03-08-2024, 12:02 PM
Replies: 1
Views: 262
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 03-06-2024, 12:06 PM
Replies: 4
Views: 329
Posted By rboerner
Prior to the current implementation of the...

Prior to the current implementation of the DisplayLink Manager Application, the DisplayLink driver used a kernel extension in order to provide its functionality. This approach was deprecated by...
Forum: Mac Software 03-06-2024, 12:02 PM
Replies: 1
Views: 293
Posted By rboerner
If you only installed the DisplayLink Manager...

If you only installed the DisplayLink Manager Application and did NOT install the optional login screen extension, then there will not be an uninstaller application present on your Mac.

If you...
Forum: Mac Software 03-05-2024, 11:59 AM
Replies: 4
Views: 329
Posted By rboerner
Closed-display mode, also known as clamshell mode...

Closed-display mode, also known as clamshell mode or operating with the laptop lid closed is not supported with Macs that have an Intel processor and are running macOS 11 Big Sur and are using...
Forum: Mac Software 02-16-2024, 12:02 PM
Replies: 1
Views: 423
Posted By rboerner
According to Plugable -->...

According to Plugable --> https://plugable.com/pages/displaylink the latest version of DisplayLink Manager they recommend for their products is version 1.9.

If you have not already done so, I...
Forum: Mac Software 02-15-2024, 12:06 PM
Replies: 2
Views: 815
Posted By rboerner
In order for a DisplayLink device work with a...

In order for a DisplayLink device work with a modern version of macOS, 'Screen Recording' permission must be granted to the DisplayLink Manager Application.

It is because this permission has been...
Forum: Mac Software 01-31-2024, 11:56 AM
Replies: 4
Views: 1,055
Posted By rboerner
The information message you are seeing within the...

The information message you are seeing within the DisplayLink Manager Application status window is static, and is informational only. If you clicked 'Allow' when connecting the DisplayLink-based...
Forum: Mac Software 01-31-2024, 11:53 AM
Replies: 46
Views: 7,737
Posted By rboerner
If you are encountering unexpected behavior while...

If you are encountering unexpected behavior while using a product based on DisplayLink technology and the manufacturer of the original product has not been able to assist you, then the issue can be...
Forum: Mac Software 01-24-2024, 12:13 PM
Replies: 2
Views: 699
Posted By rboerner
According to the manual for your docking station...

According to the manual for your docking station -->...
Forum: Mac Software 01-23-2024, 12:01 PM
Replies: 1
Views: 885
Posted By rboerner
My impression based on your description is that...

My impression based on your description is that you are using this LG 27MD5KL-B display --> https://www.lg.com/us/monitors/lg-27md5kl-b-5k-uhd-led-monitor Please correct me if I am mistaken.
...
Forum: Mac Software 01-23-2024, 11:56 AM
Replies: 2
Views: 620
Posted By rboerner
If you have not done so already, I would suggest...

If you have not done so already, I would suggest reporting the issue to Plugable directly --> https://plugable.com/pages/support
Forum: Mac Software 01-22-2024, 12:03 PM
Replies: 1
Views: 708
Posted By rboerner
If you have not do so already, I would suggest...

If you have not do so already, I would suggest reaching out to Plugable directly for assistance --> https://plugable.com/pages/support
Forum: Mac Software 01-15-2024, 12:04 PM
Replies: 1
Views: 518
Posted By rboerner
According to the information provided by HP for...

According to the information provided by HP for your model docking station --> https://support.hp.com/us-en/product/details/hp-usb-c-dock-g5/model/27767206?sku=5TW10AA the docking station does NOT...
Forum: Windows Software 01-15-2024, 11:58 AM
Replies: 1
Views: 765
Posted By rboerner
If the manufacturer of your product has not been...

If the manufacturer of your product has not been able to assist you, then I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Windows Software 01-15-2024, 11:56 AM
Replies: 4
Views: 713
Posted By rboerner
I myself do not have any other suggestions. I...

I myself do not have any other suggestions. I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 01-12-2024, 12:01 PM
Replies: 2
Views: 809
Posted By rboerner
Based on your descriptions, I would suggest...

Based on your descriptions, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Windows Software 01-12-2024, 11:59 AM
Replies: 4
Views: 713
Posted By rboerner
While I cannot be sure based on the information...

While I cannot be sure based on the information available, it is possible that a DisplayLink driver was installed on your computer by Windows Update when a DisplayLink device was connected in the...
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