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Forum: Embedded Applications 10-14-2020, 09:35 AM
Replies: 1
Views: 275
Posted By AlbanRampon
Arrow Hello Mike, Smaller projects are not handled...

Hello Mike,

Smaller projects are not handled by DisplayLink/Synaptics but distributors. They have direct access to support if they need it.
Larger products have their dedicated FAE to assist on...
Forum: Mac Software 10-02-2020, 09:07 AM
Replies: 1
Views: 193
Posted By AlbanRampon
Hello Matteo, Thank you for taking the time...

Hello Matteo,

Thank you for taking the time to report this issue.
I have sent you a PM so we have a better understanding of what led to this.

Kind regards,
Alban
Forum: General Discussion 08-19-2020, 08:12 AM
Replies: 1
Views: 342
Posted By AlbanRampon
Arrow Hello, Lenovo sells their own hardware with...

Hello,
Lenovo sells their own hardware with DisplayLink technology.
I recommend you send your logs to technical support as described in the 3rd link of my forum signature.
Kind regards,
Alban
Forum: Windows Software 08-18-2020, 02:20 PM
Replies: 11
Views: 965
Posted By AlbanRampon
Arrow Thank you. I can confirm the Viewsonic VX2452...

Thank you. I can confirm the Viewsonic VX2452 will be fine with the beta night mode, through an active DP->HDMI adapter, or through the Dell D6000 HDMI output.
Forum: Windows Software 08-17-2020, 09:34 PM
Replies: 11
Views: 965
Posted By AlbanRampon
Arrow It is the correct tool and the files should be...

It is the correct tool and the files should be both in the archive and in the subfolder with date and time of collection.
Alternatively, provided you have connected the display you wish to check...
Forum: Windows Software 08-14-2020, 11:41 PM
Replies: 11
Views: 965
Posted By AlbanRampon
Before you purchase additional hardware, I'd like...

Before you purchase additional hardware, I'd like to make sure you're not going to meet issues.
Would you mind using our customer support tool (see my forum signature for link) and post the .EDID...
Forum: Windows Software 08-13-2020, 10:40 PM
Replies: 11
Views: 965
Posted By AlbanRampon
Arrow Good afternoon, End products do not only...

Good afternoon,

End products do not only have a DisplayLink chip in them and other components impact the feature set. That is the case of the Dell D6000.

The night light feature stays in beta...
Forum: General Discussion 08-01-2020, 09:20 PM
Replies: 4
Views: 514
Posted By AlbanRampon
Arrow Hello Kris, No, you lose one because...

Hello Kris,

No, you lose one because alternate mode is a USB-C feature. Alternate mode means non USB traffic over the USB-C plug.
Over the type A connector, you will get USB features of that...
Forum: General Discussion 07-31-2020, 11:44 PM
Replies: 4
Views: 514
Posted By AlbanRampon
Arrow Hello Kris, I'm afraid we wouldn't explain...

Hello Kris,

I'm afraid we wouldn't explain how in details.
But that dock is dual 4Kp60 + single 4Kp30 over alternate mode. Thunderbolt not required or useful here. The third display does not use...
Forum: Windows Software 07-31-2020, 08:30 AM
Replies: 1
Views: 399
Posted By AlbanRampon
Arrow Hello, DisplayLink does not design,...

Hello,

DisplayLink does not design, manufacture or sell the docking stations for Targus. We provide the technology for video, audio and Ethernet inside.
I recommend you contact Targus who can...
Forum: Windows Software 07-31-2020, 08:23 AM
Replies: 1
Views: 318
Posted By AlbanRampon
Arrow Hello, I don't see how you would be able to...

Hello,

I don't see how you would be able to do this with a DP -> USB-C cable. As far as I know this cable works the other way: from USB-C DisplayPort Alternate Mode to DisplayPort.

You can...
Forum: Windows Software 05-12-2020, 12:35 PM
Replies: 6
Views: 1,834
Posted By AlbanRampon
Arrow Hello, 1. Unfortunately, no. The 5K-width...

Hello,

1. Unfortunately, no. The 5K-width support is limited to tiled-displays with dual-DP link.
3. Yes, I see the display has PBP (page 13-14)...
Forum: Windows Software 04-14-2020, 01:19 PM
Replies: 3
Views: 736
Posted By AlbanRampon
Arrow Hello, You most likely have an old, initial,...

Hello,

You most likely have an old, initial, version of Windows called Threshold (aka Windows 10 v1506/1511 TH1/TH2). This has nothing to do with the Enterprise SKU flavour, but is the core...
Forum: General Discussion 04-07-2020, 09:04 AM
Replies: 3
Views: 1,067
Posted By AlbanRampon
Arrow Hello, It depends on the product and...

Hello,

It depends on the product and technology it offers.
It is not possible to route the USB-C DisplayPort alternate mode signal back to the DisplayLink driver, but it's not needed as...
Forum: Windows Software 04-07-2020, 08:30 AM
Replies: 1
Views: 531
Posted By AlbanRampon
Arrow Hello, What I found online seems to suggest...

Hello,

What I found online seems to suggest the maximum resolution of that device is 1600x1200 (https://www.cnet.com/products/evga-uv-plus-plus-uv16-external-video-adapter/). That's not really a...
Forum: Windows Software 04-06-2020, 02:16 PM
Replies: 2
Views: 454
Posted By AlbanRampon
Arrow Hello Navster, The chip has a limited total...

Hello Navster,

The chip has a limited total throughput/capacity. This applies to both DL-3000 and DL-5000 series (https://support.displaylink.com/knowledgebase/articles/525038).
Instead of...
Forum: Windows Software 04-02-2020, 12:32 PM
Replies: 9
Views: 3,335
Posted By AlbanRampon
Arrow Hello Michał, From DisplayLink, this needs...

Hello Michał,

From DisplayLink, this needs an active adapter for your display.

But, long before Night Mode was added to Windows, F.lux wrote software for most platforms to achieve blue light...
Forum: Windows Software 04-01-2020, 01:54 PM
Replies: 10
Views: 2,528
Posted By AlbanRampon
Arrow Hello NocTester, Such a driver is on our...

Hello NocTester,

Such a driver is on our roadmap. There are different flavours of Windows IoT and a huge range of computing power available on them.
Would you mind sharing brand and models? It...
Forum: Windows Software 04-01-2020, 12:30 PM
Replies: 4
Views: 901
Posted By AlbanRampon
Arrow Hello Jacob, We introduced CPU offloading in...

Hello Jacob,

We introduced CPU offloading in v9.0 in 2018. It would use your Intel iGPU.
Algorithms used are adaptative and use less computing power or less bandwidth when they are not...
Forum: Windows Software 04-01-2020, 11:08 AM
Replies: 9
Views: 3,335
Posted By AlbanRampon
Arrow Hello Michał, Using a passive adapter means...

Hello Michał,
Using a passive adapter means DP++, which means (roughly) HDMI signals over the DP plug.
I am afraid you'd need an active adapter so DisplayPort out is used.
But, before you spend...
Forum: Windows Software 03-31-2020, 06:08 PM
Replies: 9
Views: 3,335
Posted By AlbanRampon
Hello, Which brand and model of end product are...

Hello,
Which brand and model of end product are you using?
Kind regards,
Alban
Forum: General Discussion 03-23-2020, 07:14 AM
Replies: 3
Views: 1,067
Posted By AlbanRampon
Arrow Hello Deluxe, No, it does not,...

Hello Deluxe,

No, it does not, unfortunately.
The USB standard does not allow charging the host laptop through a USB-A/B device.

Kind regards,
Alban
Forum: General Discussion 03-23-2020, 07:11 AM
Replies: 2
Views: 771
Posted By AlbanRampon
Arrow Hello, You are right this is a different...

Hello,

You are right this is a different company forum and not about the panel.

However, I can tell you LCD/OLED/LED panels aren't bothered by magnets.
The older CRT was using magnetic fields...
Forum: Mac Software 03-20-2020, 06:18 PM
Replies: 23
Views: 4,940
Posted By AlbanRampon
Arrow Hello, I'd recommend checking with the...

Hello,

I'd recommend checking with the manufacturer this is actually a product with DisplayLink technology.
When I look on HP website, I see no DisplayLink driver for this product ...
Forum: Windows Software 03-02-2020, 10:49 AM
Replies: 12
Views: 2,372
Posted By AlbanRampon
Hello, Your mouse is unlikely to be USB 3,...

Hello,

Your mouse is unlikely to be USB 3, and so are most phones.

There are several communication pipes and chips in the product.
For the test to work you need to connect a USB 3 product, or...
Showing results 1 to 25 of 500

 
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