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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 11-30-2021, 08:54 AM
Replies: 2
Views: 234
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! What...

Hello,

Thank you for reaching out!

What is the monitor that you have exactly?
Also you mentioned that it is detected as HDMI but it is connected to USB-C - is it a USB-C monitor connected...
Forum: Mac Software 11-30-2021, 08:27 AM
Replies: 26
Views: 5,232
Posted By KatarzynaKowalczyk
Rotation via DisplayLink Manager is supported...

Rotation via DisplayLink Manager is supported with driver 1.6 Beta and Apple M1 silicon with Monterey.

Best regards,
Katarzyna.
Forum: Mac Software 11-30-2021, 08:23 AM
Replies: 2
Views: 189
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Unfortunately night light and f.lux ale currently not supported with DisplayLink powered devices.

Best regards,
Katarzyna
Forum: Mac Software 11-29-2021, 01:19 PM
Replies: 12
Views: 1,338
Posted By KatarzynaKowalczyk
Hello, Thank you all for reaching out! ...

Hello,

Thank you all for reaching out!

Unfortunately there are too many various issues reported in this thread to answer all.
Please keep in mind:

DisplayLink Manager 1.2 is not officially...
Forum: Windows Software 11-24-2021, 07:41 AM
Replies: 3
Views: 230
Posted By KatarzynaKowalczyk
Hello Jarda, DisplayLink chip and driver do...

Hello Jarda,

DisplayLink chip and driver do not drive your mouse.
I believe you are experiencing USB communication issues, and that's why mouse stops moving and the display vanish: the dock is...
Forum: Mac Software 10-28-2021, 09:00 AM
Replies: 1
Views: 479
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Dell...

Hello,

Thank you for reaching out!

Dell WD15 does not use DIsplayLink technology. It won't be able to communicate with our drivers because of that. It would be best to reach out to the...
Forum: Mac Software 10-19-2021, 10:56 AM
Replies: 5
Views: 1,318
Posted By KatarzynaKowalczyk
Hello, The root cause may be different for...

Hello,

The root cause may be different for each user. We will need more information and logfiles (for instructions click here...
Forum: Mac Software 10-18-2021, 07:21 AM
Replies: 3
Views: 562
Posted By KatarzynaKowalczyk
Hello, Please check in the right top corner...

Hello,

Please check in the right top corner if you see an icon of two monitors overlapping each other. This is the user interface which should have a check box to allow the application to start...
Forum: Mac Software 10-18-2021, 07:18 AM
Replies: 2
Views: 440
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Can...

Hello,

Thank you for reaching out!

Can you tell me what is your operating system and what version of DisplayLink driver did you install?

Thank you,
Katarzyna
Forum: Mac Software 10-18-2021, 07:13 AM
Replies: 1
Views: 290
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Charging is not part of DisplayLink technology. Please contact the manufacturer of your docking station directly for further support.

Best regards,...
Forum: Mac Software 10-13-2021, 01:17 PM
Replies: 1
Views: 333
Posted By KatarzynaKowalczyk
Hello, You can check the followin article...

Hello,

You can check the followin article for instructions how to set one of your external monitors as primary:
https://osxdaily.com/2010/04/27/set-the-primary-display-mac/

Best regards,...
Forum: Windows Software 10-13-2021, 01:06 PM
Replies: 6
Views: 628
Posted By KatarzynaKowalczyk
Hello Gregg, I apologize for late response....

Hello Gregg,

I apologize for late response. We are looking into your case. I will let you know when I have updates. I do not have any right now.

Best regards,
Katarzyna
Forum: Mac Software 10-12-2021, 10:03 AM
Replies: 3
Views: 544
Posted By KatarzynaKowalczyk
Hello, I believe that it would be best to...

Hello,

I believe that it would be best to reach out to Dell directly for more information about this monitor and other possible options. I do not have enough information about their products.
...
Forum: Windows Software 10-08-2021, 12:30 PM
Replies: 6
Views: 628
Posted By KatarzynaKowalczyk
Hello, Can you please tell me if you are...

Hello,

Can you please tell me if you are connecting those two monitors directly to the computer or using some kind of an USB hub?
When you say that only one works at a time is it always the same...
Forum: Windows Software 10-06-2021, 11:37 AM
Replies: 1
Views: 376
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! It...

Hello,

Thank you for reaching out!
It would be best to reach out to the manufacturer of your device as issues like these would be supported by them. We support issues with audio, ethernet and...
Forum: Windows Software 10-06-2021, 11:34 AM
Replies: 6
Views: 628
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

First, please make sure to upgrade your driver version. I see that you are running version 9.3 and we are currently on version 10.1 M2. Check if the upgrade...
Forum: Mac Software 10-06-2021, 11:31 AM
Replies: 5
Views: 1,318
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Would you be able to gather logfiles that will show us what happens in the background while the monitors are not being detected?
To gather the logfiles...
Forum: Mac Software 09-29-2021, 10:24 AM
Replies: 3
Views: 544
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! If...

Hello,

Thank you for reaching out!

If you are connecting the monitor directly via USB-C to your computer or a docking station then DisplayLink does not support such setups.
DisplayLink will...
Forum: Windows Software 09-21-2021, 01:26 PM
Replies: 7
Views: 1,143
Posted By KatarzynaKowalczyk
Hello, Is the Ethernet the only one having...

Hello,

Is the Ethernet the only one having issues?
Do you see other issues as well?

Best regards,
Katarzyna
Forum: Mac Software 09-21-2021, 09:29 AM
Replies: 1
Views: 587
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

DisplayLink Manager 1.5 supports Clamshell mode in Intel Macs with Monterey OS.
It is not supported in Catalina and Big Sur - only in Monterey.

You would...
Forum: Mac Software 09-20-2021, 09:33 AM
Replies: 4
Views: 1,413
Posted By KatarzynaKowalczyk
Hello Thank you for reaching out! Would...

Hello

Thank you for reaching out!

Would you be able to gather logfiles for us to investigate the issues?

Detailed instructions how to do that can be found here: How to Report MacOS Issues to...
Forum: Windows Software 09-13-2021, 01:50 PM
Replies: 10
Views: 1,134
Posted By KatarzynaKowalczyk
Hello, Our support reached out to you via...

Hello,

Our support reached out to you via email for further support of the problem you are experiencing.
Please check your email.

Thank you,
Katarzyna
Forum: Windows Software 08-31-2021, 01:16 PM
Replies: 1
Views: 450
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! This...

Hello,

Thank you for reaching out!

This is not a known issue. If you wish to investigate it further we can check from our side feedback from the driver - we will need you to gather logfiles to...
Forum: Mac Software 08-25-2021, 01:01 PM
Replies: 7
Views: 970
Posted By KatarzynaKowalczyk
Hello, lease gather logfiles that will show...

Hello,

lease gather logfiles that will show me a bit more: How To Report Macos Issues to DisplayLink...
Forum: Mac Software 08-25-2021, 11:53 AM
Replies: 1
Views: 622
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! I...

Hello,

Thank you for reaching out!

I would like to verify some things, would you be able to gather logfiles for me?
The instructions are under the following link: How to Report MacOS Issues...
Showing results 1 to 25 of 221

 
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