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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 04-22-2021, 11:49 AM
Replies: 3
Views: 515
Posted By KatarzynaKowalczyk
Hello, It sounds like you have FileVault...

Hello,

It sounds like you have FileVault enabled which is full-disk encryption. This prevents our driver from being enabled until you log into the computer or reach the login screen.

You can...
Forum: Mac Software 04-21-2021, 09:54 AM
Replies: 19
Views: 4,922
Posted By KatarzynaKowalczyk
Thank you for pointing that out, I corrected the...

Thank you for pointing that out, I corrected the post and added the link.
Forum: Mac Software 04-20-2021, 09:23 AM
Replies: 2
Views: 564
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! To...

Hello,

Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles:...
Forum: Mac Software 04-20-2021, 09:21 AM
Replies: 1
Views: 218
Posted By KatarzynaKowalczyk
Hello, Yes it does. Best regards, ...

Hello,

Yes it does.

Best regards,
Katarzyna
Forum: Mac Software 04-19-2021, 01:41 PM
Replies: 19
Views: 4,922
Posted By KatarzynaKowalczyk
Rotation currently requires an Intel-based...

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For...
Forum: Mac Software 04-19-2021, 12:58 PM
Replies: 2
Views: 322
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Charging is not part of DisplayLink technology. Ethernet and charging issues are handled by the manufacturer of the device that you have. Our drivers only...
Forum: Mac Software 02-24-2021, 10:02 AM
Replies: 20
Views: 4,290
Posted By KatarzynaKowalczyk
Hello, As usually root cause for issues like...

Hello,

As usually root cause for issues like this is usually unique for each computer we would like you to contact us directly for quicker support and also this will allow us to look into each...
Forum: Mac Software 02-24-2021, 09:56 AM
Replies: 23
Views: 11,635
Posted By KatarzynaKowalczyk
Hello, CalDigit products do not use...

Hello,

CalDigit products do not use DisplayLink technology or drivers. That is most likely why it is working for you.

@Jakudo - there are also two types of HP G2 docking stations - one uses DL...
Forum: Mac Software 02-01-2021, 11:02 AM
Replies: 2
Views: 1,038
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please check the following article: Clamshell and Rotation Support on macOS Big Sur 11...
Forum: Mac Software 02-01-2021, 10:58 AM
Replies: 1
Views: 629
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! We...

Hello,

Thank you for reaching out!

We have drivers available for downloads all the way down to OS v10.6. You have to expand Legacy section at the bottom of the page to see them:...
Forum: Mac Software 01-13-2021, 10:04 AM
Replies: 4
Views: 1,005
Posted By KatarzynaKowalczyk
Hello, Can you please point me to where you...

Hello,

Can you please point me to where you found the recommendation for Dell DA300 hub?

I do not know what specifications you need - based on the DA300 I assume that you need one VGA port. I...
Forum: Mac Software 01-11-2021, 07:28 PM
Replies: 4
Views: 1,005
Posted By KatarzynaKowalczyk
Hello, Dell DA300 docking station/hub does...

Hello,

Dell DA300 docking station/hub does not seem to be using DisplayLink technology. Therefore the DisplayLink software will not detect any monitors connected to it. Please reach out for...
Forum: Mac Software 01-11-2021, 10:25 AM
Replies: 2
Views: 1,199
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

CalDigit does not use DisplayLink technology in their products and we'd have to know the exact model of the Startech adapter that you have to confirm if it...
Forum: Mac Software 01-11-2021, 10:10 AM
Replies: 1
Views: 644
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Color calibration and brightness control is currently unavailable with DisplayLink drivers. You can check if monitors that you are using have any built in...
Forum: Mac Software 01-11-2021, 10:07 AM
Replies: 1
Views: 480
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please keep in mind that DisplayLink drivers and technology does not include power delivery control. This feature is designed and implemented by the...
Forum: Mac Software 01-11-2021, 10:04 AM
Replies: 1
Views: 731
Posted By KatarzynaKowalczyk
Hello, Asus ZenScreen Go MB16AHP does not...

Hello,

Asus ZenScreen Go MB16AHP does not use DisplayLink technology. It uses Alt-mode. This means that this device does not require DisplayLink drivers.
For further help regarding issues with...
Forum: Mac Software 01-11-2021, 09:58 AM
Replies: 1
Views: 474
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.x then its current limitation is lack of Clamshell mode support. This functionality is available in...
Forum: Mac Software 01-11-2021, 09:57 AM
Replies: 1
Views: 435
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.x then its current limitation is lack of Clamshell mode support. This functionality is available in...
Forum: Mac Software 01-11-2021, 09:48 AM
Replies: 3
Views: 1,399
Posted By KatarzynaKowalczyk
Hello, Thank you for reporting the issue. If...

Hello,

Thank you for reporting the issue. If you are still experiencing the issue please gather logfiles for further analysis by following:...
Forum: Mac Software 12-18-2020, 10:04 AM
Replies: 19
Views: 4,922
Posted By KatarzynaKowalczyk
Hello, Thank you all for reaching out! ...

Hello,

Thank you all for reaching out!

We'd appreciate if you could gather logfiles and detailed description of the issue you are seeing and steps already taken to find a solution.
The steps...
Forum: Mac Software 12-17-2020, 07:45 PM
Replies: 2
Views: 920
Posted By KatarzynaKowalczyk
Hello, If you are using DisplayLink Manager...

Hello,

If you are using DisplayLink Manager v1.x with Catalina or Big Sur then unfortunately Clamshell mode is not going to work with those. It is its current limitation that we are working with...
Forum: Mac Software 12-17-2020, 10:09 AM
Replies: 4
Views: 1,736
Posted By KatarzynaKowalczyk
Hello, DisplayLink Manager 1.2 release...

Hello,

DisplayLink Manager 1.2 release introduces support for Mac using the Apple M1 chip. So yes, we do support external monitors with M1 Macs with that version of the driver.

There is a...
Forum: Mac Software 12-16-2020, 12:01 PM
Replies: 1
Views: 824
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Our...

Hello,

Thank you for reaching out!

Our drivers do not have control over the USB ports/devices connected to docking stations. We only support video/external monitors in macOS systems. You...
Forum: Mac Software 12-16-2020, 11:58 AM
Replies: 1
Views: 531
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Application 1.2 is based on x86 architecture, but we provide the same functionality and performance on Apple M1 Silicon processors thanks to the Apple Rosetta...
Forum: Mac Software 12-16-2020, 11:44 AM
Replies: 1
Views: 595
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! We...

Hello,

Thank you for reaching out!

We will need logfiles to analyze the problem as see what could be the cause.
Please follow the link and gather logfiles for us. You can attach them to your...
Showing results 1 to 25 of 184

 
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