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Search: Posts Made By: AlbanRampon
Forum: Windows Software 04-08-2022, 02:36 PM
Replies: 9
Views: 754
Posted By AlbanRampon
Arrow You're welcome. I agree at this stage it is...

You're welcome.
I agree at this stage it is best to reach out to the manufacturer to discuss hardware replacement.
The device needs to be recognised by the OS first.
I'm sorry it wasn't a quick...
Forum: Windows Software 04-07-2022, 11:26 PM
Replies: 9
Views: 754
Posted By AlbanRampon
I'm afraid the photos went to very low res and I...

I'm afraid the photos went to very low res and I can't see anything in them.

Have you tried to connect in USB-A? The white lights means the dock woke-up, but this is also confirmed by the USB2...
Forum: Windows Software 04-07-2022, 06:09 PM
Replies: 9
Views: 754
Posted By AlbanRampon
Arrow Hello, There is no trace in your logs of any...

Hello,
There is no trace in your logs of any Dell D6000 device ever being connected.
I see some Plugable DL-3900 based device in March.

1. Did you collect the logs with the dock connected,...
Forum: Windows Software 04-04-2022, 12:22 PM
Replies: 9
Views: 754
Posted By AlbanRampon
Arrow Hello, A support person would need to look at...

Hello,
A support person would need to look at the logs to understand why the monitor isn't seen. It is peculiar that the issue occurs both on HDMI and DP, but we can't really make an hypothesis only...
Forum: Windows Software 03-08-2022, 12:15 AM
Replies: 3
Views: 706
Posted By AlbanRampon
Hello Apollo, It is surprising behaviour, and I...

Hello Apollo,
It is surprising behaviour, and I don't expect it to be an installation issue.
I recommend you use the last link in my forum signature and report this issue to tech support with the...
Forum: Windows Software 02-25-2022, 07:24 AM
Replies: 1
Views: 551
Posted By AlbanRampon
Arrow Hello, You are duplicating, which would select...

Hello,
You are duplicating, which would select the highest common resolution. It looks like a timing issue.
It could be why other laptops work fine and a direct connection works fine too.
Please...
Forum: Windows Software 02-01-2022, 10:32 PM
Replies: 8
Views: 3,005
Posted By AlbanRampon
Yes, I mean when the laptop is not running on...

Yes, I mean when the laptop is not running on battery.
It could be charging through the dock (via USB Power Delivery) or a separate power supply (barrel or USB Power Delivery), Windows doesn't make...
Forum: Windows Software 02-01-2022, 10:04 PM
Replies: 8
Views: 3,005
Posted By AlbanRampon
Arrow Hello all, We are working with companies on...

Hello all,

We are working with companies on the laptop side to get this properly addressed without having to edit settings.

For convenience, we made a tool to disable these power management...
Forum: Windows Software 02-01-2022, 09:49 PM
Replies: 5
Views: 674
Posted By AlbanRampon
Arrow Would you please be able to upload logs? The...

Would you please be able to upload logs? The third link in my forum signature shows the tool and steps. Only support personnel will be able to access the attachment.
I'd like to see monitor details...
Forum: Windows Software 02-01-2022, 08:30 PM
Replies: 5
Views: 674
Posted By AlbanRampon
Arrow Thanks. Would you mind trying at 60Hz? It's...

Thanks.
Would you mind trying at 60Hz? It's selectable in advanced monitor settings. I can explain if you don't know where to find that.
Forum: Windows Software 02-01-2022, 06:04 PM
Replies: 5
Views: 674
Posted By AlbanRampon
Arrow Hello, I'm afraid that is the reason why...

Hello,

I'm afraid that is the reason why the feature is in beta rather than enabled by default.

Can you please share your monitor make and model?
We are revisiting the feature to see if we...
Forum: Windows Software 11-05-2021, 10:41 AM
Replies: 2
Views: 887
Posted By AlbanRampon
Arrow Hello Christian, It would be useful to...

Hello Christian,

It would be useful to contact technical support on technical-enquiries@synaptics.com
However, I don't expect us to be responsible here.

DisplayLink driver does not get given...
Forum: Windows Software 10-25-2021, 10:10 AM
Replies: 1
Views: 790
Posted By AlbanRampon
Arrow Hello, This is 8-bit per colour, not 8-bit...

Hello,

This is 8-bit per colour, not 8-bit for all three colours. 8-bit total as it would mean only 256 colours so would be looking very different.
I do not believe 32-bit per colour exists....
Forum: General Discussion 10-21-2021, 01:10 PM
Replies: 2
Views: 1,365
Posted By AlbanRampon
Arrow Hello and welcome, Dual 4Kp60 + Ethernet...

Hello and welcome,

Dual 4Kp60 + Ethernet fits comfortably in 5Gbps and there is no benefit in connecting this DisplayLink chip to a 10G input. We fit 1080p60 on USB2 with an older codec...

The...
Forum: Windows Software 09-10-2021, 08:31 AM
Replies: 1
Views: 975
Posted By AlbanRampon
Arrow Hello, The DisplayLink chip in that HP...

Hello,

The DisplayLink chip in that HP product will have all its audio over video outputs active at the same time and cannot only output audio on a single video output. Therefore, if both TVs are...
Forum: Windows Software 09-10-2021, 08:10 AM
Replies: 1
Views: 1,011
Posted By AlbanRampon
Arrow Hello, The warning you got tells me you did...

Hello,

The warning you got tells me you did not try to install a Windows 10 driver, but an old driver from somewhere where the advertised OS support is wrong.
Please try the latest from...
Forum: Mac Software 09-07-2021, 11:33 AM
Replies: 10
Views: 12,549
Posted By AlbanRampon
Hello Dmitry, I was replying exactly that...

Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update...
Forum: Mac Software 09-07-2021, 11:30 AM
Replies: 4
Views: 2,030
Posted By AlbanRampon
Arrow Dock not waking up at M1 reboot: Dell new firmware

Hello Bruce,
The issue with the full dock not waking up at reboot when connected via USB-C has been identified and fixed by Dell on a non-DisplayLink component (the USB-C Power Delivery controller)....
Forum: Mac Software 09-03-2021, 08:21 PM
Replies: 4
Views: 1,083
Posted By AlbanRampon
By user requests attachments are accessible to...

By user requests attachments are accessible to moderators only. They said screenshots and system details could include information not suitable to be public.
If/when the forum took its updated, we...
Forum: Mac Software 09-03-2021, 07:02 PM
Replies: 4
Views: 1,083
Posted By AlbanRampon
Arrow Thank you for your patience! Forum maintenance...

Thank you for your patience!
Forum maintenance is done, and so are the redirects from the old www.displaylink.com to the new DisplayLink product section on Synaptics website, including drivers. ...
Forum: Mac Software 08-19-2021, 03:32 PM
Replies: 1
Views: 3,950
Posted By AlbanRampon
Arrow Hello, Your hardware does not feature...

Hello,

Your hardware does not feature DisplayLink technology.
The DisplayLink Manager app is for products with DisplayLink technology.
In Lenovo portfolio, the Lenovo Hybrid USB-C USB-A...
Forum: Mac Software 08-16-2021, 04:27 PM
Replies: 41
Views: 47,195
Posted By AlbanRampon
There seems to be a USB issue as the dock is not...

There seems to be a USB issue as the dock is not present. As the dock is not present, the app does not talk to the dock and does not send pixels to it.
If that is the correct assumption of what is...
Forum: Mac Software 08-16-2021, 04:21 PM
Replies: 41
Views: 47,195
Posted By AlbanRampon
What is the hardware you tried (dock make and...

What is the hardware you tried (dock make and model, monitor and laptop)?
Forum: Mac Software 08-15-2021, 12:14 PM
Replies: 3
Views: 1,178
Posted By AlbanRampon
Arrow Thank you, The HP USB-C Elite Dock G4 is not...

Thank you,
The HP USB-C Elite Dock G4 is not using DisplayLink technology, therefore the DisplayLink Manager app won't affect its functionality.
https://support.hp.com/gb-en/document/c05861464 ...
Forum: Mac Software 08-13-2021, 10:36 AM
Replies: 3
Views: 1,178
Posted By AlbanRampon
Hello Daniel, Would you list make and model...

Hello Daniel,

Would you list make and model of all the devices and how they are connected?
We also need details about the laptop: year, model, processor.
Without information, it is not possible...
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