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Search: Posts Made By: astruzyna
Forum: Windows Software 08-06-2020, 03:46 PM
Replies: 4
Views: 533
Posted By astruzyna
Thank you very much for your feedback. The issue...

Thank you very much for your feedback. The issue has now been fixed and the updated files are now live on our corporate download (https://www.displaylink.com/downloads/corporate). We apologise for...
Forum: Windows Software 08-28-2019, 01:15 PM
Replies: 2
Views: 1,593
Posted By astruzyna
Hello, We are currently investigating this...

Hello,

We are currently investigating this issue. Thank you for all the logs provided. We will update you as soon as we have further information to share.

Kind regards,
Aga
Forum: Windows Software 08-28-2019, 01:14 PM
Replies: 11
Views: 2,854
Posted By astruzyna
Hello, We are currently investigating this...

Hello,

We are currently investigating this issue. Thank you for all the logs provided. We will update you as soon as we have further information to share.

Kind regards,
Aga
Forum: Windows Software 08-16-2019, 02:23 PM
Replies: 1
Views: 933
Posted By astruzyna
Hello, Could you please use the last link...

Hello,

Could you please use the last link from my signature to collect Support Log files? We are investigating this issue at the moment, but more information would allow us to analyse it better.
...
Forum: Windows Software 07-31-2019, 10:27 AM
Replies: 6
Views: 1,638
Posted By astruzyna
Hello, I am very glad to hear that. Thank...

Hello,

I am very glad to hear that. Thank you for the update! :)

Kind regards,
Aga
Forum: Windows Software 07-31-2019, 10:25 AM
Replies: 2
Views: 763
Posted By astruzyna
Hello, Thank you for your feedback. Can you...

Hello,

Thank you for your feedback. Can you please confirm if the laptop has the latest 9.2 M0 driver Hot Desking package installed? (you can find it here...
Forum: Windows Software 07-22-2019, 03:15 PM
Replies: 6
Views: 1,638
Posted By astruzyna
Hello, Can you please confirm if you've...

Hello,

Can you please confirm if you've tried the 9.2 M0 driver? If you have and the issue continued, could you please capture a new set of logs and send them to us for further analysis? Thank...
Forum: Windows Software 07-18-2019, 10:33 AM
Replies: 9
Views: 2,043
Posted By astruzyna
Hello, Our 9.2 M0...

Hello,

Our 9.2 M0 (https://www.displaylink.com/downloads/file?id=1373) driver is now available with Postponed Installation on Windows 10.

Driver version 9.2 M0 onwards removes user interruption...
Forum: Windows Software 07-17-2019, 10:33 AM
Replies: 6
Views: 1,638
Posted By astruzyna
Hello, We have just released our latest 9.2...

Hello,

We have just released our latest 9.2 M0 driver. Please give this driver a go and let us know if it fixed your issue. You can find the driver here:...
Forum: CLOSED 9.2 Alpha for Windows 06-25-2019, 12:13 PM
Replies: 1
Views: 7,978
Posted By astruzyna
Hello, The Dock Management Tool for Windows...

Hello,

The Dock Management Tool for Windows 10 is part of the 9.2 Alpha for Hot Desking (https://www.displaylink.com/downloads/file?id=1358) package.

Kind regards,
Aga
Forum: Windows Software 06-25-2019, 12:08 PM
Replies: 9
Views: 2,043
Posted By astruzyna
Hello, We have released an Alpha version of...

Hello,

We have released an Alpha version of our 9.2 driver.

This is the first public preview of DisplayLink driver 9.2 for Windows. It has undergone limited system tests and is only suitable...
Forum: CLOSED 9.2 Alpha for Windows 06-19-2019, 01:16 PM
Replies: 1
Views: 1,149
Posted By astruzyna
Hello Meebee, Thank you for your feedback....

Hello Meebee,

Thank you for your feedback. Could you please follow the instructions in the third link from my signature to collect Support Logs? They will allow me to investigate your issues...
Forum: CLOSED 9.2 Alpha for Windows 06-13-2019, 04:47 PM
Replies: 0
Views: 1,116
Posted By astruzyna
9.2 Alpha details and how to give feedback

Hello,

I'm delighted to be able to distribute the 9.0 alpha driver for Windows.

This is the first public preview of DisplayLink driver 9.2 for Windows. It has undergone limited system tests and...
Forum: Windows Software 05-13-2019, 09:39 AM
Replies: 9
Views: 2,043
Posted By astruzyna
Hello, Thank you for your feedback. Solution...

Hello,

Thank you for your feedback. Solution to this issue is planned for our next 9.2 driver where we will no longer use PowerShell scripts. We will let you know when an alpha/beta driver is...
Forum: Windows Software 04-24-2019, 01:58 PM
Replies: 9
Views: 2,043
Posted By astruzyna
Hello, Our Engineering team asked if you...

Hello,

Our Engineering team asked if you could check a few things:

1. Please check if PowerShell, Task Scheduler and Events Log are available.

2. Please go to C:\Program Files\DisplayLink...
Forum: Windows Software 03-22-2019, 10:38 AM
Replies: 8
Views: 4,727
Posted By astruzyna
Hello, Thank you for describing your issue....

Hello,

Thank you for describing your issue. To better understand your problem I require some additional information. Can you follow the below article to capture support log files?
...
Forum: Windows Software 07-24-2018, 02:32 PM
Replies: 3
Views: 3,751
Posted By astruzyna
Hello, Please try setting the 'Main screen'...

Hello,

Please try setting the 'Main screen' to one of the external displays. The login window should appear on the screen you chose as your 'main screen' from now on when the laptop's lid is...
Forum: Windows Software 06-20-2018, 01:49 PM
Replies: 1
Views: 1,780
Posted By astruzyna
Hello Funbotix, Thank you for describing...

Hello Funbotix,

Thank you for describing your issue and for including the log files, these are very helpful.

Please try and follow the instructions in this article:...
Forum: Windows Software 06-20-2018, 01:24 PM
Replies: 3
Views: 3,751
Posted By astruzyna
Hello DCP, Thank you for describing your...

Hello DCP,

Thank you for describing your issue.

Could you please confirm if in Display Settings you have one of the external monitors chosen as the 'main display'? Or is the 'main display' set...
Forum: Windows Software 06-19-2018, 01:25 PM
Replies: 6
Views: 2,090
Posted By astruzyna
Hello, It appears as there might be USB...

Hello,

It appears as there might be USB connection issues. Can you please try the following:

Plug the dock into a different USB port - This will confirm that there is not an issue with the...
Forum: Windows Software 06-19-2018, 10:14 AM
Replies: 6
Views: 2,090
Posted By astruzyna
Hello Mosheva, Thank you for describing your...

Hello Mosheva,

Thank you for describing your issue. To better understand the problem/cause behind it I require some additional information. Please follow the third link in my signature and reply...
Forum: Windows Software 06-19-2018, 10:08 AM
Replies: 2
Views: 1,728
Posted By astruzyna
Hello AaronB, Thank you for describing your...

Hello AaronB,

Thank you for describing your issue. Please follow the steps described in this article : https://support.displaylink.com/knowledgebase/articles/544810 to collect Support Log files....
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