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Search: Posts Made By: AlbanRampon
Forum: Windows Software 11-05-2021, 11:41 AM
Replies: 2
Views: 267
Posted By AlbanRampon
Arrow Hello Christian, It would be useful to...

Hello Christian,

It would be useful to contact technical support on technical-enquiries@synaptics.com
However, I don't expect us to be responsible here.

DisplayLink driver does not get given...
Forum: Windows Software 10-25-2021, 11:10 AM
Replies: 1
Views: 308
Posted By AlbanRampon
Arrow Hello, This is 8-bit per colour, not 8-bit...

Hello,

This is 8-bit per colour, not 8-bit for all three colours. 8-bit total as it would mean only 256 colours so would be looking very different.
I do not believe 32-bit per colour exists....
Forum: General Discussion 10-21-2021, 02:10 PM
Replies: 2
Views: 384
Posted By AlbanRampon
Arrow Hello and welcome, Dual 4Kp60 + Ethernet...

Hello and welcome,

Dual 4Kp60 + Ethernet fits comfortably in 5Gbps and there is no benefit in connecting this DisplayLink chip to a 10G input. We fit 1080p60 on USB2 with an older codec...

The...
Forum: Windows Software 09-10-2021, 09:31 AM
Replies: 1
Views: 454
Posted By AlbanRampon
Arrow Hello, The DisplayLink chip in that HP...

Hello,

The DisplayLink chip in that HP product will have all its audio over video outputs active at the same time and cannot only output audio on a single video output. Therefore, if both TVs are...
Forum: Windows Software 09-10-2021, 09:10 AM
Replies: 1
Views: 419
Posted By AlbanRampon
Arrow Hello, The warning you got tells me you did...

Hello,

The warning you got tells me you did not try to install a Windows 10 driver, but an old driver from somewhere where the advertised OS support is wrong.
Please try the latest from...
Forum: Mac Software 09-07-2021, 12:33 PM
Replies: 3
Views: 3,981
Posted By AlbanRampon
Hello Dmitry, I was replying exactly that...

Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update...
Forum: Mac Software 09-07-2021, 12:30 PM
Replies: 4
Views: 1,159
Posted By AlbanRampon
Arrow Dock not waking up at M1 reboot: Dell new firmware

Hello Bruce,
The issue with the full dock not waking up at reboot when connected via USB-C has been identified and fixed by Dell on a non-DisplayLink component (the USB-C Power Delivery controller)....
Forum: Mac Software 09-03-2021, 09:21 PM
Replies: 4
Views: 562
Posted By AlbanRampon
By user requests attachments are accessible to...

By user requests attachments are accessible to moderators only. They said screenshots and system details could include information not suitable to be public.
If/when the forum took its updated, we...
Forum: Mac Software 09-03-2021, 08:02 PM
Replies: 4
Views: 562
Posted By AlbanRampon
Arrow Thank you for your patience! Forum maintenance...

Thank you for your patience!
Forum maintenance is done, and so are the redirects from the old www.displaylink.com to the new DisplayLink product section on Synaptics website, including drivers. ...
Forum: Mac Software 08-19-2021, 04:32 PM
Replies: 1
Views: 1,508
Posted By AlbanRampon
Arrow Hello, Your hardware does not feature...

Hello,

Your hardware does not feature DisplayLink technology.
The DisplayLink Manager app is for products with DisplayLink technology.
In Lenovo portfolio, the Lenovo Hybrid USB-C USB-A...
Forum: Mac Software 08-16-2021, 05:27 PM
Replies: 41
Views: 23,296
Posted By AlbanRampon
There seems to be a USB issue as the dock is not...

There seems to be a USB issue as the dock is not present. As the dock is not present, the app does not talk to the dock and does not send pixels to it.
If that is the correct assumption of what is...
Forum: Mac Software 08-16-2021, 05:21 PM
Replies: 41
Views: 23,296
Posted By AlbanRampon
What is the hardware you tried (dock make and...

What is the hardware you tried (dock make and model, monitor and laptop)?
Forum: Mac Software 08-15-2021, 01:14 PM
Replies: 3
Views: 608
Posted By AlbanRampon
Arrow Thank you, The HP USB-C Elite Dock G4 is not...

Thank you,
The HP USB-C Elite Dock G4 is not using DisplayLink technology, therefore the DisplayLink Manager app won't affect its functionality.
https://support.hp.com/gb-en/document/c05861464 ...
Forum: Mac Software 08-13-2021, 11:36 AM
Replies: 3
Views: 608
Posted By AlbanRampon
Hello Daniel, Would you list make and model...

Hello Daniel,

Would you list make and model of all the devices and how they are connected?
We also need details about the laptop: year, model, processor.
Without information, it is not possible...
Forum: Mac Software 08-13-2021, 11:31 AM
Replies: 13
Views: 3,173
Posted By AlbanRampon
Arrow Hello, Could you please contact tech support...

Hello,
Could you please contact tech support about 1) and mention I sent you?
Here is how: https://support.displaylink.com/knowledgebase/articles/755301

For 2), there are some challenges on M1...
Forum: Mac Software 08-13-2021, 10:45 AM
Replies: 1
Views: 446
Posted By AlbanRampon
Arrow Hello Wozzy, Are you using any packaging...

Hello Wozzy,

Are you using any packaging company (software distributor)?
I cannot really assist you with bypassing the EULA, as I don't wish to have to fight with my legal team. The link expires...
Forum: Mac Software 08-13-2021, 10:37 AM
Replies: 12
Views: 3,763
Posted By AlbanRampon
Hello, Permission request generates a prompt...

Hello,
Permission request generates a prompt when needed.
As you never got a prompt, it means a DisplayLink docking station was never detected on your system.
If you share the make and model, we...
Forum: Mac Software 08-13-2021, 10:35 AM
Replies: 1
Views: 425
Posted By AlbanRampon
Hello, It would be useful to contact tech...

Hello,

It would be useful to contact tech support with your log files so this can looked into.
Here is how to create a support ticket with the info that will help them investigate:...
Forum: General Discussion 08-05-2021, 10:59 AM
Replies: 5
Views: 3,147
Posted By AlbanRampon
Arrow Hello Haroldcom, DisplayLink is not a...

Hello Haroldcom,

DisplayLink is not a physical GPU and doesn't use that driver model.
DisplayLink driver has been certified (aka WHCP and WHQL) for Windows 10 since Windows 10 has been released....
Forum: General Discussion 06-28-2021, 10:34 AM
Replies: 2
Views: 1,151
Posted By AlbanRampon
Hello, The VT4000 does not have any HDMI input,...

Hello,
The VT4000 does not have any HDMI input, so your diagram 2 will indeed not work.
Regards,
Alban
Forum: Windows Software 06-17-2021, 06:15 PM
Replies: 2
Views: 1,850
Posted By AlbanRampon
Arrow Hello, For POST/BIOS/UEFI the laptop vendor...

Hello,

For POST/BIOS/UEFI the laptop vendor would need to be contacted. We provide them with the UEFI/Legacy BIOS drivers. There are plans and availability from different vendors on different...
Forum: Mac Software 06-15-2021, 12:10 AM
Replies: 41
Views: 23,296
Posted By AlbanRampon
Arrow Hello, You can remove the DisplayLink...

Hello,

You can remove the DisplayLink Manager application. It requires hardware with DisplayLink chips to work.
You will see that the app will say there are no monitors detected because the two...
Forum: Windows Software 06-11-2021, 08:43 AM
Replies: 1
Views: 1,184
Posted By AlbanRampon
Arrow Hello, We only issue one driver for all...

Hello,

We only issue one driver for all products relying on DisplayLink technology.
https://synaptics.com/products/displaylink-graphics/downloads

If that driver does not work, then it is most...
Forum: Windows Software 06-10-2021, 12:18 PM
Replies: 4
Views: 952
Posted By AlbanRampon
Arrow Hello, Yes, but the dock also has its...

Hello,

Yes, but the dock also has its specifications.

Due to the video link speed, that dock supports 5K (=5120x2880) using 2 DisplayPort cables for 1 display, and on Windows only. This...
Forum: Windows Software 06-09-2021, 01:47 PM
Replies: 2
Views: 1,016
Posted By AlbanRampon
Arrow Hello, Could you confirm that you are using...

Hello,

Could you confirm that you are using the Lenovo ThinkPad USB-C Dock Gen 2 as pictured in the following Lenovo website?...
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