Go Back   DisplayLink Forum > Search Forums

Showing results 1 to 25 of 125
Search took 0.01 seconds.
Search: Posts Made By: JakubDabrowski
Forum: Windows Software 10-12-2020, 09:03 AM
Replies: 66
Views: 25,226
Posted By JakubDabrowski
Hello scugulu, Thank you for your detailed...

Hello scugulu,

Thank you for your detailed description of your issue.

We have started to analyze the issue already but I would like to ask you for a few things.

Firstly, would it be possible...
Forum: Windows Software 10-08-2020, 10:09 AM
Replies: 1
Views: 195
Posted By JakubDabrowski
Hello Jerry, Thank you for letting us know...

Hello Jerry,

Thank you for letting us know about this issue.

I wanted to inform you that we are working closely with Microsoft on resolving this issue.

As soon as I will have new information...
Forum: Windows Software 10-08-2020, 10:07 AM
Replies: 5
Views: 221
Posted By JakubDabrowski
Hello hfam, Thank you for reporting this...

Hello hfam,

Thank you for reporting this issue to us here on the forum.

Firstly, I would like to invite you to send the issue description and log files on our email address:...
Forum: Mac Software 10-07-2020, 11:44 AM
Replies: 1
Views: 165
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

In order to properly analyze the issue we will need the log files from your MacOS.

May you please follow this guide ...
Forum: Windows Software 09-28-2020, 09:41 AM
Replies: 1
Views: 161
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please follow the third link in my signature and gather log files for me? I would need them to provide a proper analysis on your...
Forum: Mac Software 09-28-2020, 09:14 AM
Replies: 2
Views: 278
Posted By JakubDabrowski
Hello, Thank you for contacting us on the...

Hello,

Thank you for contacting us on the forum.

May you please record a short video depicting the mouse lag? I would like to see it for further analysis.

Please also follow this guide to...
Forum: Mac Software 09-08-2020, 10:20 AM
Replies: 1
Views: 327
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

I assume that you would like to change the resolution of one of your external monitors.

If so, did you try the following?


Navigate...
Forum: Mac Software 09-02-2020, 08:09 AM
Replies: 2
Views: 448
Posted By JakubDabrowski
Hello, Thank you for posting on the forum. ...

Hello,

Thank you for posting on the forum.

May you please verify the below and let me know about the outcome?

Please run this script in the terminal as a command. It will reset display...
Forum: Windows Software 08-27-2020, 11:48 AM
Replies: 66
Views: 25,226
Posted By JakubDabrowski
Hello, We currently have one person engaged...

Hello,

We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via...
Forum: Windows Software 08-20-2020, 07:31 AM
Replies: 66
Views: 25,226
Posted By JakubDabrowski
Hello Matthew, Thank you for informing us...

Hello Matthew,

Thank you for informing us about it.

May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough...
Forum: Windows Software 08-17-2020, 12:43 PM
Replies: 66
Views: 25,226
Posted By JakubDabrowski
Hello tannum99, May you please provide me...

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did...
Forum: Windows Software 08-13-2020, 07:57 PM
Replies: 3
Views: 397
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Could you please post the log files here or send them to aformentioned email address?

Also, did you have the same issue on any other of our previous...
Forum: Windows Software 08-10-2020, 10:29 AM
Replies: 3
Views: 397
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please elaborate on your issue and tell me what application are you using in order to set up the Gamma ramp?

Please also follow...
Forum: Windows Software 07-24-2020, 11:33 AM
Replies: 66
Views: 25,226
Posted By JakubDabrowski
Dear users, Thank you for reaching out to us...

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in...
Forum: Mac Software 07-21-2020, 11:08 AM
Replies: 5
Views: 1,173
Posted By JakubDabrowski
Hello, Thank you for your patience. Did...

Hello,

Thank you for your patience.

Did you try updating your D6000 firmware? If not, please follow this link...
Forum: Linux and Open Source 07-21-2020, 11:05 AM
Replies: 1
Views: 424
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

Based on your description I would recommend testing different resolution modes.

Mainly, please add 1360x786 first and then 1368x768 and...
Forum: Linux and Open Source 07-21-2020, 09:06 AM
Replies: 2
Views: 539
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Based on your description and issue I would recommend checking this article....
Forum: Mac Software 07-17-2020, 12:01 PM
Replies: 5
Views: 1,173
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

In order to work properly you should be using only one of our drivers. I would suggest using the Application driver...
Forum: Mac Software 07-17-2020, 11:59 AM
Replies: 4
Views: 1,041
Posted By JakubDabrowski
Dear users, To address your issues...

Dear users,

To address your issues separately and directly I encourage you to gather the log files by following this link...
Forum: Mac Software 07-14-2020, 08:40 AM
Replies: 4
Views: 1,041
Posted By JakubDabrowski
Hello, Thank you for reaching out to us on...

Hello,

Thank you for reaching out to us on the forum.

Could you please follow this link (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)...
Forum: Mac Software 07-09-2020, 12:30 PM
Replies: 1
Views: 722
Posted By JakubDabrowski
Hello, Thank you for contacting us on the...

Hello,

Thank you for contacting us on the forum.

May you please tell me if you are using also a clamshell mode while in the sleep mode?

Also, please follow this guide...
Forum: Mac Software 07-09-2020, 10:53 AM
Replies: 2
Views: 637
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with...
Forum: Mac Software 07-02-2020, 09:55 AM
Replies: 11
Views: 2,187
Posted By JakubDabrowski
Hello mrogers, Sorry, you are right that I...

Hello mrogers,

Sorry, you are right that I could be more specific but at that moment I did not have enough information to post it here.

Currently, we have tested that the previously mentioned...
Forum: Mac Software 06-30-2020, 10:06 AM
Replies: 1
Views: 462
Posted By JakubDabrowski
Hi Mika, The docking station that you are...

Hi Mika,

The docking station that you are using is not a DisplayLink powered docking station. You should be looking for help from your manufacturer or retailer from whom you have bought this...
Forum: Mac Software 06-30-2020, 10:02 AM
Replies: 1
Views: 522
Posted By JakubDabrowski
Hello Rustyhands, Thank you for your...

Hello Rustyhands,

Thank you for your feedback.

May you please gather your log files by following this guide?...
Showing results 1 to 25 of 125

 
Forum Jump

All times are GMT. The time now is 09:46 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.