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Forum: General Discussion 02-27-2020, 08:47 AM
Replies: 3
Views: 2,563
Posted By AndrewJDawson
For lower resolution monitors, I am told that our...

For lower resolution monitors, I am told that our technology should support higher refresh rates. My colleague let me know that he tested two monitors at 1080p at 144Hz and that worked, so it should...
Forum: What to buy? 02-27-2020, 08:44 AM
Replies: 1
Views: 2,919
Posted By AndrewJDawson
Hi there, I am reliably informed that...

Hi there,

I am reliably informed that DisplayLink technology will work with refresh rates that high as long as the connector and cable can handle it.

Kind regards,
Andrew
Forum: General Discussion 02-04-2020, 08:12 AM
Replies: 2
Views: 3,402
Posted By AndrewJDawson
Hello, Apologies I missed this thread. ...

Hello,

Apologies I missed this thread.

The support section of our website has a whole array of knowledge base and FAQ articles.

https://support.displaylink.com/

Kind regards,
Andrew
Forum: What to buy? 02-03-2020, 01:34 PM
Replies: 6
Views: 3,276
Posted By AndrewJDawson
Hello, I wouldn't want to contradict what HP...

Hello,

I wouldn't want to contradict what HP technical support are telling you, but docks that are powered by DisplayLink technology should work with any device that they can be connected to via...
Forum: Windows Software 01-27-2020, 10:08 AM
Replies: 12
Views: 4,808
Posted By AndrewJDawson
Hello again, It looks like the logs you have...

Hello again,

It looks like the logs you have sent are missing the DisplayLinkManager logs. Sometimes this happens if you haven't run the log collector as administrator because these logs are...
Forum: Windows Software 01-24-2020, 11:32 AM
Replies: 12
Views: 4,808
Posted By AndrewJDawson
Hi There, Apologies for the lack of...

Hi There,

Apologies for the lack of response. The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my...
Forum: Windows Software 01-24-2020, 11:25 AM
Replies: 1
Views: 2,767
Posted By AndrewJDawson
Hi Marlon, Thanks for getting in touch with...

Hi Marlon,

Thanks for getting in touch with us via the forums, however this is probably best resolved via a support ticket. If you'd like to follow the link in my signature for how to report...
Forum: What to buy? 01-24-2020, 07:40 AM
Replies: 6
Views: 3,276
Posted By AndrewJDawson
Hi there, Thanks for getting in touch with...

Hi there,

Thanks for getting in touch with us via the forums.

As both of your laptops have USB 3 connectors, any DisplayLink-enabled docking station will work with both of your devices. I can't...
Forum: Windows Software 12-10-2019, 10:03 AM
Replies: 1
Views: 1,446
Posted By AndrewJDawson
Hi, Sorry to hear you're having trouble....

Hi,

Sorry to hear you're having trouble. Would you be able to raise a support ticket for this issue? The link in my signature shows you the steps that you need to follow to do this.

Kind...
Forum: Windows Software 12-10-2019, 09:59 AM
Replies: 5
Views: 2,491
Posted By AndrewJDawson
Hi, This isn't normal behaviour at all, no....

Hi,

This isn't normal behaviour at all, no. Would you be able to confirm for me which version of the DisplayLink software that you've got installed?

Kind regards,
Andrew
Forum: General Discussion 11-25-2019, 02:15 PM
Replies: 6
Views: 8,344
Posted By AndrewJDawson
Hi, I believe that configuration would work...

Hi,

I believe that configuration would work indeed. I'd be grateful if you could let us know if it does.

Kind regards,
Andrew
Forum: What to buy? 11-25-2019, 07:51 AM
Replies: 1
Views: 3,010
Posted By AndrewJDawson
Hi, Would you be able to provide a link to...

Hi,

Would you be able to provide a link to the one that you found on Amazon so that we can check this for you?

Kind regards,
Andrew
Forum: Windows Software 10-28-2019, 02:19 PM
Replies: 2
Views: 1,727
Posted By AndrewJDawson
Hi, I'm not sure what you mean by Bitlocker...

Hi,

I'm not sure what you mean by Bitlocker being triggered?

I'm using Bitlocker with my Windows laptop and my docking station with DisplayLink drivers and technology. However, the docking...
Forum: General Discussion 10-28-2019, 10:46 AM
Replies: 6
Views: 8,344
Posted By AndrewJDawson
Hi Mikac, Thanks for getting in touch with...

Hi Mikac,

Thanks for getting in touch with us. I am under the impression that you would be able to get up to 5 monitors working using two D6000 docks, but not 6. The reason for this is that whilst...
Forum: General Discussion 10-11-2019, 08:48 AM
Replies: 1
Views: 2,267
Posted By AndrewJDawson
Hi Kodys, Thanks for getting in touch with...

Hi Kodys,

Thanks for getting in touch with us on the forums and sorry to hear of the issue you are facing.

It sounds like you need some support. Could I ask you to go to the support page on our...
Forum: Windows Software 10-11-2019, 08:21 AM
Replies: 76
Views: 63,453
Posted By AndrewJDawson
Hi, Apologies for the lack of response on...

Hi,

Apologies for the lack of response on this thread, I'm not sure how I missed this for so long.

I'm not sure if all of these are linked to the same issue, but there is a bug that is...
Forum: General Discussion 10-03-2019, 08:44 AM
Replies: 1
Views: 2,452
Posted By AndrewJDawson
Hi, I'm afraid I've no experience of doing...

Hi,

I'm afraid I've no experience of doing that at all and we don't have any iMacs so I am unable to test it for you. However, a quick search brought up this article, which you might find useful:...
Forum: What to buy? 09-30-2019, 01:59 PM
Replies: 2
Views: 5,119
Posted By AndrewJDawson
It's just been pointed out to me that the devices...

It's just been pointed out to me that the devices I previously recommended do not support 3 x 4Kp60, but do 2x 4Kp60 using the DisplayLink chip and 1x 4Kp30 using alt-mode.

However, following your...
Forum: What to buy? 09-27-2019, 09:49 AM
Replies: 2
Views: 5,119
Posted By AndrewJDawson
Hello, It sounds like your ideal solution...

Hello,

It sounds like your ideal solution would be a single dock that supports all three 4kp60 displays? If you go to our website and search through the product list, you can select minimum...
Forum: Windows Software 09-16-2019, 12:50 PM
Replies: 6
Views: 3,589
Posted By AndrewJDawson
Thanks for the logs. It looks like you have an HP...

Thanks for the logs. It looks like you have an HP Omen 27" monitor which uses GSync. We have found that some of these are out of spec on DisplayPort and I think this is what is causing the issue you...
Forum: Windows Software 09-03-2019, 08:13 AM
Replies: 1
Views: 1,343
Posted By AndrewJDawson
Hi, Please would you raise a support ticket...

Hi,

Please would you raise a support ticket for this issue through our website here: https://support.displaylink.com/ using the "Contact DisplayLink" button on the right.

It would also be...
Forum: Windows Software 09-03-2019, 08:13 AM
Replies: 1
Views: 2,062
Posted By AndrewJDawson
Hi, Please would you raise a support ticket...

Hi,

Please would you raise a support ticket for this issue through our website here: https://support.displaylink.com/ using the "Contact DisplayLink" button on the right.

It would also be...
Forum: Windows Software 09-03-2019, 08:08 AM
Replies: 1
Views: 2,363
Posted By AndrewJDawson
Hello, Thank you for posting here and...

Hello,

Thank you for posting here and especially for updating your thread with your fix, that's helpful for other users experiencing the same issue.

Regards,
Andrew
Forum: General Discussion 08-28-2019, 07:51 AM
Replies: 4
Views: 3,483
Posted By AndrewJDawson
Hi Barry, That sounds like a great setup. As...

Hi Barry,

That sounds like a great setup. As a gamer myself, I can definitely agree with you on the multi-monitor support being fantastic. I only have two, so I play on one screen and use the...
Forum: General Discussion 08-28-2019, 07:48 AM
Replies: 1
Views: 2,165
Posted By AndrewJDawson
Hi Tonyt, Thank you for getting in touch...

Hi Tonyt,

Thank you for getting in touch with us. Would you be so kind as to collect the logs from your system and then raise a support ticket through our support portal...
Showing results 1 to 25 of 38

 
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