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Search took 0.00 seconds. Search: Posts Made By: JamesH
Forum: Windows Software 09-26-2013, 03:53 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, I'm afraid that a return is the only...

Hi,

I'm afraid that a return is the only option.

I'm actively working on this issue so please bear with me whilst I try and sort it out. I'll update you again when I know more.

Thanks,
James
Forum: Windows Software 09-23-2013, 04:19 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, I'm following up on this now. ...

Hi,

I'm following up on this now.

Thanks,
James
Forum: Windows Software 09-05-2013, 04:49 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, I would recommend you send this back for...

Hi,

I would recommend you send this back for a replacement as this can't be fixed outside of Asus.

Thanks,
James
Forum: Windows Software 09-03-2013, 04:33 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, I'm following up on on this now. ...

Hi,

I'm following up on on this now.

Thanks,
James
Forum: Windows Software 08-19-2013, 06:51 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, Asus are now aware of this issue which...

Hi,

Asus are now aware of this issue which is that the serial number is not programmed on your docks. As a result the device is coming up in a test mode hence the white and black pattern.
...
Forum: Windows Software 08-19-2013, 03:15 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, Update to follow shortly, just...

Hi,

Update to follow shortly, just clarifying the details.

Thanks,
James
Forum: Windows Software 08-17-2013, 12:40 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, Thanks for the information. We're...

Hi,

Thanks for the information.

We're working with Asus on this issue.

Thanks,
James
Forum: Windows Software 08-14-2013, 08:06 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, Can you attach the logs from your setup?...

Hi,

Can you attach the logs from your setup?

Details on how can be found here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
Forum: Windows Software 08-09-2013, 04:33 PM
Replies: 27
Views: 88,217
Posted By JamesH
Hi, I'm looking into this and will get back...

Hi,

I'm looking into this and will get back to you when I hear more.

Thanks,
James
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