DisplayLink Forum

DisplayLink Forum (https://displaylink.org/forum/index.php)
-   Windows Software (https://displaylink.org/forum/forumdisplay.php?f=28)
-   -   Carbon X1 2.0 Port vs. 3.0 Port (https://displaylink.org/forum/showthread.php?t=62587)

imrudals 02-21-2014 03:06 PM

Carbon X1 2.0 Port vs. 3.0 Port
 
1 Attachment(s)
I have attached the support log.

fenix1792 02-24-2014 04:50 PM

I actually have sporadic issue with ANY device in the USB 3.0 port of my X1 Carbon Touch.

I'm not the only one I've heard say the same thing either. Put a USB drive in it and jiggle it around, you may here hardware drop in and out repeatedly if it's anything like mine is.

JamesH 02-24-2014 07:04 PM

Hi,

Can you install the latest firmware for your dock?
http://download.lenovo.com/ibmdl/pub...updatetool.exe

Thanks,
James

JamesH 02-28-2014 03:42 PM

Hi,

Can you try 7.5 M1 from this link?
http://www.displaylink.com/support/downloads.php

Thanks,
James

JamesH 03-25-2014 04:09 PM

Hi,

I know you are having issues with it but can you try running the firmware update tool whilst you are connected to the USB 3.0 port on your X1?

Thanks,
James

JamesH 03-30-2014 10:37 PM

Hi,

Can you upgrade to the 7.6 Alpha from here (http://displaylink.com/support/sla.php?fileid=112) and send me the output of the support tool (http://www.displaylink.com/support/ticket.php?id=269) when you next hit this issue with the Alpha installed?

Thanks,
James

JamesH 03-31-2014 03:22 PM

Hi,

USB 3.0 can interfere with wireless devices - see:
http://www.displaylink.com/support/ticket.php?id=340

Can you try moving the wireless receiver further away from the USB 3.0 port on your notebook?

Thanks,
James

JamesH 04-27-2014 09:40 PM

Hi,

I'll take another look tomorrow.

Thanks,
James


All times are GMT. The time now is 08:30 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.