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-   -   External Monitors Keep Going to Sleep (https://displaylink.org/forum/showthread.php?t=67704)

deeoreo16 05-27-2021 05:25 PM

External Monitors Keep Going to Sleep
 
Hello -- I have a Mid-2012 MacBook Pro that is running OS 10.15.7.

I have successfully connected two external monitors using a StarTech USB3DOCKH2DP Docking Station. I am running DisplayLink 1.3.1.

The external screens are working as expected when the laptop is open. HOWEVER, there is an issue when I close the laptop screen (clam shell mode).

With the laptop screen closed, the external monitors stay on for ~10 seconds before going to sleep. The monitors turn back on after clicking my USB connected mouse a few times.

Any ideas on how to stop this issue??

rboerner 05-28-2021 12:08 PM

Quote:

Originally Posted by deeoreo16 (Post 91978)
Hello -- I have a Mid-2012 MacBook Pro that is running OS 10.15.7.

I have successfully connected two external monitors using a StarTech USB3DOCKH2DP Docking Station. I am running DisplayLink 1.3.1.

The external screens are working as expected when the laptop is open. HOWEVER, there is an issue when I close the laptop screen (clam shell mode).

With the laptop screen closed, the external monitors stay on for ~10 seconds before going to sleep. The monitors turn back on after clicking my USB connected mouse a few times.

Any ideas on how to stop this issue??

Clamshell mode is not supported on Intel-based Macs running DisplayLink Application Manager 1.3.1. DisplayLink speaks to this in their knowledge base article here --> https://support.displaylink.com/know...cos-big-sur-11


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