DisplayLink Forum

DisplayLink Forum (https://displaylink.org/forum/index.php)
-   Windows Software (https://displaylink.org/forum/forumdisplay.php?f=28)
-   -   AOC E1659FWU - Driver not working (https://displaylink.org/forum/showthread.php?t=63663)

SidGauVic 03-17-2015 03:43 AM

AOC E1659FWU - Driver not working
 
1 Attachment(s)
This monitor I purchased seems to be having a driver problem I cannot resolve.

Problem:
The monitor will not turn on when plugged in. The AOC sign will flash on showing that it is being plugged in; the device model number also shows up under Device Manager, however, it is shown under Other" and not "USB Display Adapters," with an error Code 28. Multiple rounds of installing/reinstalling AOC-supplied and DisplayLink-supplied drivers and software have failed. Every single instance results in the same flash of the logo with then a blank screen and a listing on Device Manager under "Other" the shows Code 28 in the properties dialog.

Attempted Solutions:
Like I mentioned above, I have reinstalled the software several times and using several packages. I haven't tried other cables because the device clearly connects over, it just has a driver issue of some sort.
I have also tried using another computer (same model) and surprisingly it works there. It is the exact same model and configuration laptop, except the laptop works perfectly with the monitor; I doubt there is a hardware defect on the monitor.

I'm half tempted to copy and paste their install files over mine and see what happens, but I though I wold try to exhaust all other troubleshooting options first. I went ahead and used the support file software to create the support RAR and I've attached it here.

JamesH 03-17-2015 01:25 PM

Hi,

Please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James

SidGauVic 03-17-2015 04:22 PM

Driver not found
 
Thanks James for those instructions. Unfortunately, they did not work. After following the instructions several times, I am told the driver does not exist.

Any other suggestions? Would you like me to post another log?

SidGauVic 03-19-2015 04:52 PM

Any updates? I noticed that there are similar problems occuring with other users as seen here albeit with a different device. http://www.displaylink.org/forum/showthread.php?t=63645.

Coolhandsluke 03-16-2016 12:58 PM

Quote:

Originally Posted by JamesH (Post 76799)
Hi,

Please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James

I have the same issues and after following these instructions it says it's already up to date.

SidGauVic 03-16-2016 02:23 PM

Try reinstalling USB hub/controller driver?
 
Quote:

Originally Posted by Coolhandsluke (Post 79858)
I have the same issues and after following these instructions it says it's already up to date.

So I eventually got the monitor working, but it involved reinstalling the USB hub/controller driver.

What happened was that I had given up on trying to fix the monitor and went to plug in a different device. That device was not working either, so I eventually reinstalled the USB hub/controller drivers through windows. After that, the other device started working. Eventually I went back to the monitor and it worked as well. Since then I've used two different USB monitors, and they've both been working perfectly fine.


All times are GMT. The time now is 11:06 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.