Problem when starting up - USB not seen
 

I am using the Anker® USB 3.0 Dual Display Universal Docking Station with DVI/HDMI of up to 2048 x 1152, Audio, Gigabit Ethernet
Amazon ASIN: B00C631EYU

I am running an HP Envy dv7 laptop connected to two Samsung 23" monitors
DIsplay COntroller: NVIDA GeForce GT635M
Windows 8.1
your latest driver software 7.5 M0 6 Dec 2013

It works well except when the computer is turned on. The devices attached to the USB 2.0 ports (there are 4 of them) do not wake up. I can get everything working if I unplug the Anker and plug it back in or remove the USB 3.0 cable that connects the laptop to the Anker. This scrambles the desktop icons and does not always work.

Any help or ideas?

Here are what I think are the associated error logs


Event Viewer

EVent # 10317
General
-------------------------------
Miniport USB Giga-Ethernet, {0488a6fb-2418-4ea6-87e6-a405069678ab}, had event Fatal error: The miniport has failed a power transition to operational power



Details
-------------------------------
+ System

- Provider

[ Name] Microsoft-Windows-NDIS
[ Guid] {CDEAD503-17F5-4A3E-B7AE-DF8CC2902EB9}

EventID 10317

Version 0

Level 2

Task 2

Opcode 0

Keywords 0x2000000000004016

- TimeCreated

[ SystemTime] 2013-12-16T12:26:13.783122200Z

EventRecordID 21454

- Correlation

[ ActivityID] {0488A6FB-2418-4EA6-87E6-A405069678AB}

- Execution

[ ProcessID] 4
[ ThreadID] 256

Channel System

Computer Envyme

Security


- EventData

IfGuid {0488A6FB-2418-4EA6-87E6-A405069678AB}
IfIndex 24
IfLuid 1688850078367744
AdapterName USB Giga-Ethernet
MiniportEventEnum 74




Unknown USB Device failed
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 10/31/2013 4:23:22 PM
Event ID: 400
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Envyme
Description:
Device USB\VID_0000&PID_0002\6&3436ad9a&0&2 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16384
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>400</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2013-10-31T20:23:22.173984100Z" />
<EventRecordID>1196</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="6124" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>Envyme</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0002\ 6&amp;3436ad9a&amp;0&amp;2</Data>
<Data Name="DriverName">usb.inf</Data>
<Data Name="ClassGuid">{36FC9E60-C465-11CF-8056-444553540000}</Data>
<Data Name="DriverDate">06/21/2006</Data>
<Data Name="DriverVersion">6.3.9600.16384</Data>
<Data Name="DriverProvider">Microsoft</Data>
<Data Name="DriverInbox">true</Data>
<Data Name="DriverSection">BADDEVICE.Dev.NT</Data>
<Data Name="DriverRank">0xff0000</Data>
<Data Name="MatchingDeviceId">USB\DEVICE_DESCRIPTOR_FAIL URE</Data>
<Data Name="OutrankedDrivers">usb.inf:USB\DEVICE_DESCRIP TOR_FAILURE:00FF2000</Data>
<Data Name="DeviceUpdated">false</Data>
<Data Name="Status">0x0</Data>
</EventData>
</Event>

Hi,

This sounds like an issue with the USB hub on the dock.

I'd check with Anker to see if they have a firmware update for the hub in their dock.

Thanks,
James