Help - USB repeatedly disconnects and reconnects USB
 

Hi all,

I am having a problem with my displaylink product where it repeatedly disconnects and reconnects USB devices. Some notes:
- I have two external displays hooked up through the device, which are functioning well and have not been disconnected at all, however the USB remains a problem.
- The device is connected from the USB 3.0 port on my laptop to the device using the cable that was provided in the box.
- I have two USB devices hooked into the device (keyboard, mouse), through the USB 3.0 ports. I have tried the 2.0 ports as well, but this change has not made a difference.
- Device is shown in the Device Manager as "LAPDOCK" and does not show an error sign or any issue
- I have updated all drivers available on both my laptop and the displaylink device
- I hear the device disconnect and reconnect chime every time this happens; device manager refreshes itself when this happens
- Device is plugged directly into the wall, and laptop is plugged in


Relevant info:

DisplayLink product: Wavlink WL-UG39DK3
Computer: Lenovo X1 Carbon Laptop
OS: Windows 10 home (Version 10.0.18363 Buiild 18363)

I have tried all of the available remedies at this link, and none have had any effect: https://support.displaylink.com/know...rom-repeatedly

Please help me here - this problem is very disruptive to my workflow, and I will be working from home for the foreseeable future.

Thank you

Hi,

Apologies for the delay in replying.

Could you post the output from the following tool when you next reply?

https://support.displaylink.com/know...to-displaylink

Thank you