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-   -   Toshiba Dynadock, Qosmio, latest drivers upgrade --> black display (https://displaylink.org/forum/showthread.php?t=62207)

jborland 11-04-2013 01:49 PM

Toshiba Dynadock, Qosmio, latest drivers upgrade --> black display
 
3 Attachment(s)
I have a Dynadock, attached to a Toshiba Qosmio, which prior to upgrading to the latest driver set, was displaying on 3 screens (2 24" Asus monitors and the laptop screen) using Windows 8.

I added the latest driver set as indicated by the Dysplaylink software(in the thought that I would upgrade to Win 8.1 soon), and now the second monitor does not display. The system detects the display, indicating the correct model, etc. in the screen resolution setup, but the display stays black (mouse will go there, but no visuals).

I am attaching screen shots of the device manager, as well as the screen resolution, and the Dynalink support files as gathered by the dynalink tool.

jborland 11-11-2013 03:49 PM

So, I upgraded to 8.1 and still have the same issue...
 
I have upgraded to 8.1 in the hopes that the issue would be fixed, but is not.

Any help would be appreciated.

nedra 11-12-2013 09:14 PM

Dynadock
 
I have not upgraded to windows 8.1 yet nor have I updated the Dynalink software yet.

I ran the Windows updated app to see if there were going to be any known issues & it showed that the Dynalink software was not compatible.

Now after reading this I think I will wait to do anything until I know that these issues have been resolved. I use an ASUS laptop with another monitor using a Dynadock so I really want to make sure these issues are resolved before I do any upgrading.

JamesH 11-13-2013 04:30 PM

Hi,

Can you upgrade the Nvidia graphics driver?

Thanks,
James

jborland 11-18-2013 12:52 AM

NVIDIA drivers updated
 
with the ones recommended by the service station (just yesterday).

No change in the problem.

jborland 11-18-2013 03:53 PM

Updating with the latest stuff from Toshiba/Microsoft/Nvidia
 
Made the problem worse. now, when the displays are disabled by the power saving module, they will not come back on.

JamesH 11-18-2013 05:21 PM

Hi,

Can you try these steps?
1. Disconnect Dynadock
2. Un-install DisplayLink software
3. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install latest DisplayLink software
5. Reconnect Dynadock

Thanks,
James

jborland 11-18-2013 09:54 PM

Tired that solution, and still no change in the situation
 
I have unplugged from the dynadock, then uninstalled the displaylink software, then ran the cleaner program.

I then reinstalled the software, and have now attached back to the dynadock, and the situation is still as bleak as it was previously.

And just to add- this is truly a dynadock and displaylink issue. I am able to view all three "displays" when using LogMeIn to get access to the computer.

nedra 11-24-2013 07:51 PM

Dynadock/Display Link problems
 
Guess I will wait until this problem is resolved before I think about downloading 8.1

JamesH 11-25-2013 04:58 PM

Quote:

Originally Posted by jborland (Post 72227)
I have unplugged from the dynadock, then uninstalled the displaylink software, then ran the cleaner program.

I then reinstalled the software, and have now attached back to the dynadock, and the situation is still as bleak as it was previously.

And just to add- this is truly a dynadock and displaylink issue. I am able to view all three "displays" when using LogMeIn to get access to the computer.

Hi,

Do you still get this issue if disable the Nvidia GPU in the BIOS?

Thanks,
James


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