BSOD in Windows 7 Pro
1 Attachment(s)
I currently have 2 separate laptops (both are HP Probook 450 G3 laptops with i7 Intel) that are randomly getting a BSOD. I have run BlueScreenViewer to get the error codes and all of them are affecting the ntoskrnl.exe file. When I looked into this more, parts of the .dmp files are showing that the issue is located with the drivers for your Displaylink products. One of our users is using a USB 3.0 docking station made by Tek-Republic, and the other is the Plugable UD-3000. I also have a couple Kensington docks that are doing the same thing. Now all of these laptops have the most up to date drivers from displaylink installed, and all of the hardware in the actual systems are up to date as well. Is there some kind of known incompatibility problem with the new drivers that is causing these BSODs? I have included 2 of the .dmp files from these two machines. Can someone take a look and let me know if there is some kind of fix to stop these BSODs from happening since all of them seem to be originating from the Displaylink drivers?
-Jaymes |
Anyone happen to know why this is happening?
|
Hello Jaymes,
I pasted below the calling stack Win Debug gives me for both DMP. Would you please share with me the info pointing to DisplayLink? Do you have more complete DMP with DisplayLink in the call stack? We would need a bit more information to be able to understand. Full DisplayLink logs would also be useful to understand the environment, please. Kind regards, Alban Code:
STACK_TEXT: Code:
STACK_TEXT: |
Where do I locate the full logs for Displaylink?
|
Hello Jaymes,
In my forum signature, you will see a link on how to use the customer support tool that generates the zip with all the information. Kind regards, Alban |
All times are GMT. The time now is 01:30 AM. |
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.