Surface Pro 3 USB to HDMI blank screen
 

I am connecting my Surface Pro 3 to an external monitor with the Auvio USB to HDMI adapter. I can tell a connection with the monitor is being made because the screen turns from dark black to light black. When I change the screen resolution I am able to see a second monitor, but I can not "identify" the external monitor. I am able to drag my cursor and windows off my main display into nothing on the blank screen.

This set up worked fine with my Surface Pro 1 and for a few weeks with my Surface Pro 3. The USB to HDMI adaptor still works fine on the Surface Pro 1, and a third laptop I tested tonight.

I have attached the data generated by the Display Link Support Tool. Your help will be greatly appreciated.

Hi,

Can you try the following:

1. Disconnect your adapter
2. Uninstall DisplayLink software
3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install DisplayLink software
5. Reconnect your adapter

Thanks,
James

Similar Issue - Surface Pro 3 - Plugable UGA-3KDP
 

I'm have a very similar issue with my Surface Pro 3 and Plugable UGA-4KDP DisplayPort Adapter.

Everything was working fine (I've had this adapter for 4-6 weeks) until this morning - the screen goes active but is black (monitor is active, not in power save mode).

If I go to Screen Resolution the monitor is correctly identified, and is active (set to Extend displays, not disconnected).

Windows thinks the monitor is there because I can move my mouse and drag windows into the extended area (I just can't see anything).

I've completely uninstalled the DisplayLink software (using the cleaner tool), and restarted/reinstalled - but no go, same issue.

Seems like similar issues at the bottom of this thread:
http://displaylink.org/forum/showthread.php?p=75879

James,

Thank you for your response. I have uninstalled, run the cleaner, and reinstalled, but still have the same problem. I have attached the file from the support tool again.

When I reconnected the adaptor, the computer recognized a new monitor connection. The screen on the HDMI connected monitor blinked from dark black (off), to a lighter shade of black which would indicate to me that a connection was made. Also, some of my windows had disappeared and I assume moved over to the new monitor.

Any other ideas? This exact set up was working not more than a week ago.

Same Issue
 

Hello,

I too am having difficulty getting my Targus docking station with DisplayLink to display my external monitors.

I have uninstalled the DisplayLink Software and installed the latest version (7.7), with no success. I then uninstalled again and installed version 7.6 M2 which also did not work, i repeated the process for versions 7.6 M1 and 7.6 M0, again no change.

I have attached the troubleshooter logs. Please advise

James,

Thanks for your original response. I have completed the steps you mentioned and still have the original problem.

I did not originally include the fact that I am connecting the USB to HDMI connector through a Microsoft docking station. I have noticed a number of different posts referencing a docking station. I have attempted to use the USB on the docking station as well as the undocked computer.

Again, I have tested the Auvio USB to HDMI adaptor on other computer's and it functions as expected.

Displaylink to Surface Pro 3
 

I've got the same issue with Surface Pro 3 and Targus USB Docking station, but I also have HP USB to DVI adapter and it has same issue.

I can plug another computer into the Targus Dock and it will drive the 2 monitors with no issue (note on Targus, one monitor is via DVI and the other via HDMI). Plug the Surface Pro 3 back in and while every other expansion port on the Targus Dock works (ie USB wireless keyboard & mouse, external drives etc) the monitors display a blank screen (note the monitors appear to be receiving a signal as the indicators are solid).

The strange thing is that the Surface Pro 3 was working fine for around 2 months and just stopped working last Friday.

Has anyone got a solution?

Same issue.
 

Also, have a SP3. After installing 7.7 M2 the secondary monitor has a blank screen. Now having issue rolling back to the previous version, which was working.........

Update:
Uninstalling and reinstalling the previous version did not work for me. The monitor continued to stay blank.
I had to do a system restore to a previous restore point (from before installing this update). Ugh!

Anyway, I am working now on 7.7 M0.

Hopefully they will be able to get a working version soon.

Anyone from support looking at these?
 

Anybody from support looking at these?

This latest update causes issues reported by multiple people.

Any recommendations?
Known issue?

I am running the Lenovo USB 3.0 Dock.
I was previously on DisplayLink v7.7 M0 and it was working.
When I installed v7.7 M2 the secondary monitor which is connecting using DVI cable goes black. The system thinks is operational but it is a black hole. Nothing accessing.

I went through the uninstalling and reinstalling of M0, but it acted the same. Secondary monitor black screen.
I had to run restore point to get back to before the update.

There is something wrong with this version.
Please look at this.

Potential Fix for Surface USB Graphics Output
 

Double post - deleted. :)