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-   -   MacBook Pro 13 M1 - no display working with v1.3 (https://displaylink.org/forum/showthread.php?t=67638)

Bluesuede 04-20-2021 02:31 AM

MacBook Pro 13 M1 - no display working with v1.3
 
Hi,

I have a Dell D6000 dock and have plugged in a Dell U2718Q monitor via Display port, and a new MacBook Pro 13 M1 connected to the dock. The monitor is not detected at all and does not function. I installed the latest v1.3 DisplayLink Software. I am on Big Sur v 11.2.3.

I'm not sure why I can't get a working display at all? Any assistance would be greatly appreciated. Thanks.

KatarzynaCzaja 04-20-2021 10:23 AM

Hello,

Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles: https://support.displaylink.com/know...to-displaylink

You can post them here later on or email them to technical-enquiries@synaptics.com.

Best regards,
Katarzyna

touringthomas 04-20-2021 12:18 PM

Mines not working either
 
Big Sur 11.2.3
Macbook Pro 16" 2019

Screens are completely black and not responding. This is common everytime there is a mac update. I was forced to update due to another piece of software.

Can displaylink please resolve this issue as fast as possible?

Thanks


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