DisplayLink Forum - Lost wireless connectivity on Windows 8.1

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venkatakrishnak

10-29-2013 02:59 PM

Lost wireless connectivity on Windows 8.1

1 Attachment(s)

I have a Lenovo X1 carbon touch with Lenovo USB 3.0 basic Dock.

I upgraded from windows 8 to Windows 8.1

I cleaned up existing DisplayLink software using DL_install_cleaner.zip

Then I installed version 7.4 M2 version of software.

I lost wireless connectivity after doing this. Once I rollback using system restore, or remove all display link software, wireless is back to working state. Once I install 7.4 M2, I lose wireless connectivity again.

I have run System compatibility Check and it shows everything to be ok:
Pass: No Other USB graphics software installed
Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3

I have attached output from "Gather Support Information" and this information was captured after laptop has lost wireless connectivity.

Wim	10-30-2013 09:19 AM

The logs show that your Wireless is connected to a network:

Quote:

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : 84-3A-4B-CB-07-60
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f139:31b5:6065:74a7%3(Preferred)
IPv4 Address. . . . . . . . . . . : 10.20.41.89(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Tuesday, October 22, 2013 1:18:11 PM
Lease Expires . . . . . . . . . . : Saturday, October 26, 2013 4:43:59 PM
Default Gateway . . . . . . . . . : 10.20.40.1
DHCPv6 IAID . . . . . . . . . . . : 58997323
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-CE-1B-0D-84-3A-4B-CB-07-60
NetBIOS over Tcpip. . . . . . . . : Disabled

I suspect this is due to USB 3.0 interference:

http://www.displaylink.com/support/ticket.php?id=340

Wim

Xavier

11-24-2013 05:11 PM

Hello,

I have recently bought a DELL XPS 12 with D3000 docking station.
It worked properly (with 7.4M2 driver) until I upgrade to Windows 8.1.
Now, if I put the PC on the dock, I lose my wireless connection.
I need to move the PC of 20 centimeters in order to recover my wireless connection.
I have read the link above (intel) but if you have any ideas or a solution, please let me know :)

Many thanks

Xavier

Xavier

01-17-2014 09:02 AM

Hi,

For information, if it can help you, I've recently upgraded the driver of my Intel WLAN Network card with the last version and the problem seems to have disappear :)
No interference between WLAN Card and USB 3.0 port of the dock station.

Xavier

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