Blue screen (Crash dump) on Windows 7
 

Hello,

When I plug my USB displaylink device (Lenovo MO1061) before starting my computer, I don't have any problem, but when I connect it after Windows has been started, I've got the blue screen attached, followed by a reboot.

After the reboot, Windows shows following message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 131
BCP1: 00000002
BCP2: 000000CC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem (the two files are attached in the zip file crashdump.zip):
C:\Windows\Minidump\082612-40887-01.dmp
C:\Users\xd00001.CLINDOM\AppData\Local\Temp\WER-460670-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I'm using DisplayLink 6.3 with Windows 7 Pro 32 bits on a HP ProBook 6550b. Would you know how to fix this problem?

Thanks and regards

Can you post the log files so we can get the dmp files and load the symbols?

http://kb.displaylink.com/269

Wim

DisplayLink Support Tool
 

Hi, the DisplayLink Support Tool informs me that the graphics driver of my ATI Mobility Radeon 540v is dated 2010/04/21, but I've downloaded the latest version for my computer from the HP support website, and there is no driver for Windows 7 on the AMD/ATI website for the 'Moblity Radeon 500v Series'.

Below is the complete log of the System Compatibility Check:

Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed
Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Warning: Graphics driver date

I've also attached the zip file created with the 'Gather Support Information' button.

Thanks for your help,
Julien

I have got teh same or a similar Problem:
 

Bluescreen wenn plugging or unplugging the third monitor (1 with displaylink) or plugging or unplugging the displaylink device or changing resolution when three monitors are used

OS: Windows7
Graphics: Mobility Radeon HD (4330)
Samsung R522 with LCD 1280x768
LCD-TV over HDMI 1280x768
Monitor plugged to displaylink: 1280x768 and same problem with a 1200x1600 or 1600x1200

The support-tool also tells me that my graphics-adapter-driver is too old although i am using the newest driver available an notes no oher compatibility-issues

I got the same problem with 3 different monitprs plugged to the displaylink-adapter and with the displaylink-driver provided with the card and also with the driver from windos-update and also with the newest driver from the displaylink-website

Only solution i found: restarting the computer as often as needed, sometimes with and sometimes without all monitors plugged in, takes 7 to 40 tries (15 minutes to two hours) every day to get the computer working, which is really annoying becuse it is my Office-Computer.

quik help required

Hi,

I'd recommend you update to the latest graphics driver from the AMD site.

Thanks,
James

No AMD-Problem
 

I forgot to mention: I tried this first of all without eny effect.

The computer worked and works perfectly without any graphic-problems and bluescreens untill I use DisplayLink

Solution: Dont use DisplayLink?
 

Because the support did not find any solution and i need to work with three displays the only solution was to sell this computer and the buggy DisplayLink interface and buy another computer with a nvidia-gtx.

This works really fine and I will never use DisplyLink again.