Windows 8 CP Nvidia 330M Issue
 

I have a Toshiba notebook with an NVIDIA 330M card in it. The Preview 2 driver installs fine and seems to work. However, when opening a Metro app that uses graphics (such as pinball or solitaire) the app does not open and registers an error in the event log. Non-Graphical apps seem ok, as do desktop apps.
I have installed the March version of the NVidia drivers (ie the latest drivers).

After experiencing the problem, I rolled back the CP to before the DisplayLink driver install and all was ok again (except that the extra screen doesn't work, of course!).



Thanks,

Shane Michelon

Bump
 

I posted the problem with the Windows 8 CP drivers about two weeks ago and have not yet had any response. Could someone please advise anything on this issue. Thanks.

Problems with some Metro applications
 

We have seen similar issues to this internally. Specifically, we know about a compatibility problem with some Metro applications when our driver is installed. We are currently working on a solution to this problem but are unable to provide a timescale for a solution at the moment.

Thankyou for the response.

Knowing that the issue is acknowledged and being worked on is all I'm after for the moment.

We all understand that this is a Beta operating system and don't expect that all the issues will be immediately addressed, however it does give comfort to know that the issues are being considered.

Please post further info when available.

Regards,

Shane Michelon

Update
 

It has been about a month since my last enquiry. How are we going with the Windows 8 Driver for Display Link?

Hi,

Please try the latest available release from this location:
http://www.displaylink.com/downloads

Thanks,
James

Thanks James. I installed the driver, which works fine, but the Metro app problem is still present. I used system restore to roll back the driver install, and everything works again (except the display link of course). The event log errors are:

1026 -
Application: Solitaire.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 76F84302

1000 -
Faulting application name: Solitaire.exe, version: 1.0.0.0, time stamp: 0x4f40163a
Faulting module name: ntdll.dll, version: 6.2.8250.0, time stamp: 0x4f3f36c6
Exception code: 0xc0000005
Fault offset: 0x00064302
Faulting process id: 0x32c
Faulting application start time: 0x01cd36d1726c1038
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Solitaire_1.0.0.31_x86 __8wekyb3d8bbwe\Solitaire.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b03eb13c-a2c4-11e1-a120-005043001039
Faulting package full name: Microsoft.Solitaire_1.0.0.31_x86__8wekyb3d8bbwe
Faulting package-relative application ID: App

1001 -
Fault bucket -1485543942, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Solitaire_1.0.0.31_x86__8wekyb3d8bbwe
P2: praid:App
P3: 1.0.0.0
P4: 4f40163a
P5: ntdll.dll
P6: 6.2.8250.0
P7: 4f3f36c6
P8: c0000005
P9: 00064302
P10:

Attached files:
C:\Users\Shane\AppData\Local\Temp\WERBA0B.tmp.WERI nternalMetadata.xml

These files may be available here:
C:\Users\Shane\AppData\Local\Microsoft\Windows\WER \ReportArchive\AppCrash_Microsoft.Solita_95c178982 e3022c6d7a6b1306cd9f4ec5716750_0326bf48

Analysis symbol:
Rechecking for solution: 0
Report Id: b03eb13c-a2c4-11e1-a120-005043001039
Report Status: 0
Hashed bucket: c8e891b59c9631fd1a395c55531d36a2

Hi,

What does it mean it works fine? Do I understand correctly that the overall desktop experience using additional screen is OK, but some Metro applications are still crashing? It would be great if we could have detailed information about the state of our software on your machine after the problem occurs.

Unfortunately, if you used system restore, then it means that the driver in use is now the old version again. Would it be possible for you to try the 6.3 release from http://www.displaylink.com/support/downloads.php once more, try to replicate the issue and use http://displaylink.com/support/ticket.php?id=269 to gather debugging information you could send us (attach to the post here)?

Many thanks,
Michal

App Error
 

I have reviewed the event logs and found the error log file.

The Event log detail has already been posted. The test case I used was the Solitare sample app, but the crash occurs on any graphical Metro app. I think it is related to the NVidia graphics card and perhaps the fact the Laptop uses an Intel card as well.

The laptop in question is a Toshiba satellite A660, but I think the problem will occur in many of the Toshiba laptop series using NVidia cards.

When I have more time, I will again install the new driver and run the debug tool.