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-   -   How to install (https://displaylink.org/forum/showthread.php?t=67128)

badhaircut 05-24-2020 06:03 PM

How to install
 
Hi all,

I am having some difficulty trying to get a kingston dipslay link multi screen adapter to work with my dell inspiron 5584 laptop running ubuntu 18.04 with a 5.3 kernel.

The adapter i am using is the one found here:

https://www.kensington.com/en-gb/p/p...splay-adapter/

Although Ubuntu is not listed under the compatibility - is there any way to install a driver to make it work?

I have tried searching online for days and have not found anything of use - It's really a shame because I have one hdmi port only on my laptop, and would like to use a usb adapter that i have above to dual screen two monitors.

Any help is appreciated!

snipe122 05-25-2020 06:13 AM

Did you try the official driver? https://www.displaylink.com/downloads/ubuntu

badhaircut 05-25-2020 11:01 AM

Quote:

Originally Posted by snipe122 (Post 90000)
Did you try the official driver? https://www.displaylink.com/downloads/ubuntu

Yep - have tried following the instructions here - but the installation does nothing after rebooting!

I don't understand why it won't identify my displaylink adapter!

KatarzynaKowalczyk 05-25-2020 01:02 PM

Hello,

@badhaircut, could you please check if the adapter is recognized on the USB bus?
You can check following link for steps: https://support.displaylink.com/know...work-on-ubuntu

Thank you,
Katarzyna

badhaircut 05-26-2020 07:41 PM

Quote:

Originally Posted by KatarzynaKowalczyk (Post 90006)
Hello,

@badhaircut, could you please check if the adapter is recognized on the USB bus?
You can check following link for steps: https://support.displaylink.com/know...work-on-ubuntu

Thank you,
Katarzyna

Thanks for this - I have tried it and received the following output:

HTML Code:

Bus 001 Device 005: ID 17e9:430f DisplayLink
I do not understand as to why it does not recognise it on linux (ubuntu) - it works perfectly fine on windows machines so I know the display link adapter does work correctly.

Can you help me try and find a solution? I really do need to dual screen the monitor

KatarzynaKowalczyk 05-27-2020 12:56 PM

Hello,

Please provide us with logfiles that will show us more of what is happening in the background. The steps are in the link below:
https://support.displaylink.com/know...to-displaylink

Thank you,
Katarzyna

badhaircut 05-30-2020 01:55 PM

1 Attachment(s)
Quote:

Originally Posted by KatarzynaKowalczyk (Post 90022)
Hello,

Please provide us with logfiles that will show us more of what is happening in the background. The steps are in the link below:
https://support.displaylink.com/know...to-displaylink

Thank you,
Katarzyna

Hi Katarzyna,

Please find my log files attached.

My problem is that when i plug in the Kensington Display Link adapter it just does not recognise a monitor on ubuntu - windows works fine (without driver installation).

If you could give me any advice on how to make it work I would really appreciate it!

thank you!


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