Unable to Play Windows Store Video on Win8
 

I've upgraded to Win8x64 and after installing the DisplayLink software (latest version from DisplayLink_7.0M0 installer) I'm not able to play Video in "Metro" Apps. Both the Video application as well as Netflix do not work. I originally thought this may only be an issue with the Video App - related to Xbox video, but it looks like a bigger issue. It works before installation, doesn't afterwards. I just want to know if you are aware of the issue.

Generic error recieved via the Video app:
"Can't play. Make sure your computer's sound and video cards are working and have the latest drivers, then try again."
Error code: 0xc00d11d1 (0x80070241)

Error via Netflix:
Windows Graphics Driver Update Required

The following drivers failed to load:
\Windows\System32\dlumd64.dll (UserModeComponentLoad, EncryptionFailure)
\Windows\System32\Drivers\dlkmd.sys (UserModeComponentLoad, InvalidComponentCertificateRoot)

Maybe it could be related to this Media Center issue?
http://www.displaylink.org/forum/showthread.php?t=2013

Laptop: Lenovo W510, Intel i7 Q820 1.73 GHZ, 16GB
Video Card: nVidia Quadro FX 880M, Driver 306.97 - 9.18.13.697
Monitors:
2x - Samsung SyncMaster 225BW
1x - HP 2711x LED LCD

Using DisplayLink via: DVI to one of the Samsung SyncMaster 225BW

Thanks,

Joe

I don't think this is related to the WMC thread. Looks like part of our drivers are missing so not getting the Metro pixels.

Can you post your log files so we can see what the driver is doing?

http://kb.displaylink.com/269

Thanks

Wim

Unable to play too
 

Yes, I'm seeing the same issues with Win6 64bit and third monitor. Netflix doesn't play videos.

I'm having exactly the same problem with Netflix, however the Videos app works fine on both my main monitor and my Lenovo LT1421.

DisplayLink support data is attached.

I have the exact same problem with Netflix, but no problems with anything else. I've attached the log file. I'm using version 7.0M2 and have found that removing DisplayLink and reinstalling the Intel 3000 drivers fixes the problem - at least, until I re-install and re-attach my DisplayLink. Let me know if I can be of any more help.

Updated to 7.0M2 and still have issues with both the Video app and Netflix. Netflix app has actually gotten worse; it doesn't even show the application screen any longer. Here's my log files.

Same issue
 

I am having this same issue. It also affects the Hulu app. I have added my logs as well.

Any movement on this? I'd really like to get Netflix working again. If you need a driver beta tester, or more information, I'd be happy to help.

Same issue. Any updates on this issue yet. I need my external display and Netflix.

Any update?
 

This is still an issue. Any updates? I don't like uninstalling the DisplayLink drivers to use Hulu or Netflix.

Hi

We can reproduce the issue with Netflix, Hulu etc, using their Metro based apps. We know why they are not working, but there is no quick fix to this, as it's due to the way the apps render pixels to the screen. We can fix it, it's just not going to be in the next release, but probably in Q1 2013.

In the meantime, these services should work fine using a web browser to watch the content, rather than the app.

Wim

Unacceptable
 

The timeframe for this fix is unacceptable. If it is going to take that long, can you at least put together a cleaner app that will completely remove the DisplayLink driver and return the Metro apps to working order. I don't need this stupid USB monitor that bad that I want to wait 3 months for a fix, but uninstalling the driver does not fix my system.

Thank you.
@robertmclaws

Any fix for this in sight?
 

This is still an issue. I have 7.03 and still have this issue with the video apps. They work if I remove DisplayLink, but do not work with it.

2 things you guys screwed up on. 1st, removing the iPad app from apps store and not continuing to support existing customers who bouht into extending their desktops even further.

2nd, Windows 8 was in beta form for a year. You knew that this was a major push by Microsoft. You should have assumed and known that most users are consuming more and more media content on desktops now and would naturally take advantage of the advanced app ui and features of metro apps, that's the whole point of upgrading to Win8.

I use 6 of your USB devices from various OEMs. Up until this point, I depended and even bragged about how great Displaylink was.

Maybe you guys are going through a touch time right now, I don't know. I do know, companies like yours fail at marketing such great technologies and eventually go under. Please do not depend on your OEMs for marketing. Definitely do not depend on retail online and brick/mortar to push your leading edge technologies as well. Trust me, mist do not push or know you products in local stores that carry one or more of your adapters.

Also for you to have teased us with the iPad app, not supporting it and eventually taking it away, that was the wrong move. Even if the app made little or no revenue, it was and still could be a great way to bring customers to Displaylink. Make it open source via APIs or bring it back, sell it for $15.00 in Apple and Android stores respectively.

I have too much invested in your tech, so please get this resolved and don't let the customers you do have down.

The latest 7.1 update did nothing...was this the fix?

Please provide an additional update on this.

A fix for the video metro apps was not in 7.1. As I said before, we know why they are not working, but there is no quick fix to this, as it's due to the way the apps render pixels to the screen. We can fix it, it's just not going to be in the next release, but probably in a release in Q1 2013.

Wim

Thanks Wim.
Do you know why the Metro Camera app and Maps app also do not work in Windows 8?
This happened after I upgraded to 7.1.
I am using DisplayLink with a Dell S2340T monitor.

Hi ahurst,

Please attach the logs from your system so I can look into this.

Thanks,
James

Thanks.
I attached two zip files. One with Advanced logging, one without.

The issues I tried to capture are...
Win 8 Metro UI Camera app does not work
Win 8 Metro UI Maps app does not work
Netflix gives blank screen (you already know about this one).

Hi

I believe the latest Intel graphics driver should resolve the Camera app issue http://downloadcenter.intel.com/Deta...09%09%09%09%09

I've raised a bug for the Maps app issue.

Regards,
James

Thanks Jim. Any ETA on the Netflix/Hulu fix?

Jim, the camera issue remains.
Using Intel driver 9.17.10.2932 dated 12/12/12.
Still no camera on the Dell S2340T using DisplayLink DL-3000

So does Q1 mean not until the end of Q1 or the first release in Q1(which I would hope is soon)

related isses
 

I am including these to help you with fixing all the related issues in this thread.

Lenovo X230t with Window 8
Intel HD 4000 Graphics (latest drivers installed)
Lenovo USB3.0 dock
DisplayLink Drivers updated to 7.1

These started not working after install of DisplayLink


Window 8 Metro/Store apps:
Camera (blue screen)
OneNote (blue screen)
Netflix (Error - Protected Content Issue)
Hulu+ (Error - Not sure but I would assume the same as Netflix)
Craigslist 8X (blue Screen)
Zinio (blue Screen)
There are several others that after discovering they will not work I immediately uninstalled. (all had blue screens)

Desktop Applications:
Steam games like Alien Swarm (Cant create 3D Engine), Arctic Combat(Screen flickers then says it cant start), Star Trek online (Screen flickers then says it cant start)

If there are any on the list that you would like log information, please let me know.

The main question I have at this point is why do they continue not to function when the laptop is not plugged into the dock, or the services are manually stopped. Is there a way to bypass display link or disable it when I want to use these programs and don't need the multi-monitor support at work until you get a final fix for this?

Thanks

In what way did they "not work"? Is it that they just show a blue/blank screen or was it something else? Video playback apps is a problem with protected content apps, which is more complex to fix.

If it's blue or blank screens, then this should be fixed in the next release in a few weeks.

Wim

Latest Intel HD 3000 Drivers solve problem
 

FYI, I just installed the very latest Intel drivers for the HD 3000 and Netflix started working on my tablet again. I have not tried re-installing the DisplayLink drivers or device yet, but if after uninstalling the DisplayLink drivers your Windows Store video still doesn't work, head on over to intel.com and update.

I did the same think for my HD4000 drivers and upon reinstall of DisplayLink, all the same issues came back. I'll bet that would happen to you as well if you do the same.

I've updated my post with the particular issues for each program. Keep in mind that they happen even if the dock is not plugged in.

If I unstall the Displaylink core and graphics software that came with my Dell S2340T monitor, how do I stop it from trying to reinstall?

Everytime I turn on my desktop, I have to catch and cancel the reinstall.

Thanks,

Disable the USB port from devmgmt.msc temporarily, or unplug the USB cable.

If I unplug the USB cable, the touch functionality of the S2340T monitor is disabled.

So the issue with apps appearing with a blue/black screen should be fixed in v7.1 M1, now available from our website.

If the problem does persist after installing this release, please reinstall the primary graphics drivers and this should fix it for good.

The problem with apps that show protected content is not fixed in this release (eg Netflix/Hulu etc). That's still being worked on.

Wim

I am an idiot.

I finally realized what my issue is. I don't need the Displaylink graphics and core software.

I am not using multiple monitors.

I am running Windows 8 Pro on a nice desktop with a Dell S2340T touch monitor.

The touch functionality works without the Displaylink software. That is what I didn't know until now.

The Displaylink auto installs when you attach the monitor.

The past two months I've been dealing with driver updates from Displaylink and Intel when all I had to uninstall the Displaylink software.

Once I did that, then disabled all Displaylink services and processes, my Win 8 machine is running great.

Netflix, Hulu Plus, NBC News app, Metro Video and Music app, Camera and Maps app...all running great.

No flashing screens, no blue screen...

Wow. And I was about to buy a new XPS 8500 to try and resolve this.

I sure am getting tired of seeing this:

http://i.imgur.com/nkZG4df.png?1

How much longer will it be before your "Windows 8 compatible" driver is actually Windows 8 compatible?

exact same
 

Exact same problem as the previous screen capture.

When will the Windows 8 version be Windows 8 compatible
 

I've been waiting for this as well. I thought I would try the latest (7.1M1) and it too does not work with Windows Store video applications (Not Hulu or Netflix). Worse, searching the knowledge base does not bring this up as a known issue, so I'm not sure if anyone is even working on it.

I'm really hoping that DisplayLink comes up with a fix for this soon.

I can confirm that the 7.1 update works as long as you reinstall the Lenovo graphics driver as well. No more blue screen on win 8 apps. I'll be looking for the update that fixes the nexflix issue with bated breath.

Thanks

I've been running the android version of netfix until they get this part fixed using Bluestacks. Created a netfix shortcut to it on my start screen and works fine for now.

mrw

I've been running the Android version of netflix using Bluestacks and it works for now while they get this fixed.

http://www.bluestacks.com/

rw

Please don't call yourself an idiot! This is a confusing area even for experts.

I'm pretty sure if you run the S2340T in 'Green Mode' (available through the menus) you won't be provoked to load our software, but you will also lose out on wired ethernet functionality - if you have a desktop I'm sure you have good motherboard ethernet, and you won't be worried about this.

Once we'ved worked out which end of the wire has the bug (and fixed it), then you can return to single wire operation, although at that point you may get worried by multiple ethernet connections...

All I can advise for you in your minority situation is drop to a two wire solution, and occasionally retry and see if it's been fixed (or refer to these forums). I think the S2340T really shines in a multi-use scenario. It's still great as a single use touch/camera solution, but if you are permanently wired up, two data wires versus one is not a huge deal.

Just to confer, we've been demonstrating the S2340T to many customers on Intel platforms, and the problems are generally very soluble.