10.15.6 update: cannot rotate second monitor
Hi DisplayLink,
I can no longer rotate my external BenQ monitor on my Macbook Pro using DisplayLink. After updating to MacOs 10.15.6 yesterday overnight, I got the same error msg as everyone else, and I installed the latest drivers from your website today (DisplayLink Manager 1.1.0 (build 54.91) I tried the following: (1) in "System Preferences >> Displays >> Popup Window on BenQ Display", the rotation dropdown menu does not appear anymore (worked fine until yesterday) (2) it does not work if I try to rotate the screen using the displayplacer shell command either: displayplacer "id:2EC7CD5B-E1B8-E873-BBC7-2E1B66BF9652 res:1792x1120 hz:59 color_depth:4 scaling:on origin:(0,0) degree:0" "id:000009D1-0000-78E6-0101-010100000000 res:1920x1080 hz:60 color_depth:4 scaling:off origin:(1792,0) degree:90" Error rotating screen 000009D1-0000-78E6-0101-010100000000 Thanks, Xavier |
They say that the Rotation is not supported in the new app.
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If you don't mind, could you point me to the doc / post that says it's not supported? I would like to know when they plan to add support. I'm going to downgrade my Amazon review to 2 star based on this... I'm a developer, and I would not have bought this device had I known it didn't support 90 degree rotation. |
Hello,
DisplayLink Manager App 1.0 with Catalina do not support rotation. It will be supported in DisplayLink Manager 1.1 and Big Sur. If you wish to use rotation we can suggest using legacy driver 5.2.5 for time being: https://www.displaylink.com/downloads/file?id=1636 Best regards, Katarzyna |
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Does legacy driver 5.2.5 work on MacOS 10.15.6? 5.2.5 sounds like the driver I was using up until I got an error message this morning (i.e. that my driver needed to be updated because it no longer worked under 10.15.6). |
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5.2.1 is the one that is not compatible with that version of the OS. Best regards, Katarzyna |
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Update to macOS 10.15.6 was terrible experience. So much time wasted and then I have same experience with DisplayLink.
Pretty much same as idelgado782 described. Spend time to figure out why I can't rotate my display. Can't close laptop cover, because OS would log me out on some interval. Thanks KatarzynaKowalczyk. Downgrade to 5.2.5 did help. Hope they will fix issues with new version. |
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Hi Katarzyna, My macbook updated to Big Sur and I am having this same problem again... I've updated my driver to 1.2... I can only rotate my built in display. I cannot rotate the screens I connect through display link. Is there something I need to do in order to get it to work? Thanks, Xavier |
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TO DISPLAYLINK: for your guide, it is the second time my OS updates and I have to spend hours debugging the issue. I don't seem to be the only one with issues (see above), and I don't seem to be your only customer who is not happy to have to downgrade drivers each time the OS updates. It would be great if you could look into the issue so that it does not happen in the future. Respectfully, Xavier |
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