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-   -   MacBookPro (V. 13.3.1), Dell D. Station D6000S, DisplayLink 1.8.1 - Not working (https://displaylink.org/forum/showthread.php?t=68757)

willow098 04-27-2023 12:45 AM

MacBookPro (V. 13.3.1), Dell D. Station D6000S, DisplayLink 1.8.1 - Not working
 
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Hi All,

My Display Link (v1.8.1) has recently stopped working for everyone in my office who is using a MacBook Pro with Ventura 13.3.1. I have checked all the support guides available and can confirm that our Mac is recognising the D6000S under the System Report, however, DisplayLink can't identify any of the monitors. I tried to reboot the docking station, the Mac, and update the DisplayLink but nothing worked as expected. Also, the Display Link has permission to install files and the screen recorder as well.

I have looked in this forum but couldn't find any relevant information to help solve this issue.

We usually use two Dell monitors connected to our Macs (corporate profiles) through the Dell Docking Station D6000S via USB-C. Please see the attached file for screenshots of my set up.

Has anyone been having this issue? Anything that can help?

Dell Docking Station D6000S (BizLink) - DisplayLink PlugandPlay

Thanks in Advance!

rboerner 04-27-2023 10:56 AM

Quote:

Originally Posted by willow098 (Post 95323)
Hi All,

My Display Link (v1.8.1) has recently stopped working for everyone in my office who is using a MacBook Pro with Ventura 13.3.1. I have checked all the support guides available and can confirm that our Mac is recognising the D6000S under the System Report, however, DisplayLink can't identify any of the monitors. I tried to reboot the docking station, the Mac, and update the DisplayLink but nothing worked as expected. Also, the Display Link has permission to install files and the screen recorder as well.

I have looked in this forum but couldn't find any relevant information to help solve this issue.

We usually use two Dell monitors connected to our Macs (corporate profiles) through the Dell Docking Station D6000S via USB-C. Please see the attached file for screenshots of my set up.

Has anyone been having this issue? Anything that can help?

Dell Docking Station D6000S (BizLink) - DisplayLink PlugandPlay

Thanks in Advance!

If you have not already done so, I would suggest reporting the issue to DisplayLink by following the steps here --> https://support.displaylink.com/know...to-displaylink

willow098 04-28-2023 03:58 AM

Thanks rboerner, I have just sent it to support.

gc134 07-05-2023 05:45 PM

any luck with support?


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