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-   -   3008 x 1692 resolution missing (https://displaylink.org/forum/showthread.php?t=67397)

soma115 11-07-2020 06:29 PM

3008 x 1692 resolution missing
 
Hello. I'm liking my new Wavlink WL-UG69PD2 to a 2017 27" iMac, as well as a 2019 16" Macbook Pro.

When I plug my monitor directly into my computer and I hold down option when clicking the 'scaled' display size, I get a list of options that includes 3008x1692.

When I use the dock, this option is completely missing.

I've found that this is the ideal size for increasing readbility and stopping eye strain on small text. I really would love to use this resolution, any insight on how I can fix this? Or will it take a software update?

Thank you in advance for any help, I greatly appreciate it!

JakubDabrowski 11-10-2020 12:09 PM

Hello soma115,

Thank you for reaching out to us on the forum!

May you please follow this link and gather log files for me?

Please attach them in your next message as I would need to verify them before a proper analysis.

Thank you for your time and further feedback.

Kind regards,
Jakub

soma115 11-10-2020 05:30 PM

1 Attachment(s)
Here you go, thank you for your help.

Quote:

Originally Posted by JakubDabrowski (Post 90938)
Hello soma115,

Thank you for reaching out to us on the forum!

May you please follow this link and gather log files for me?

Please attach them in your next message as I would need to verify them before a proper analysis.

Thank you for your time and further feedback.

Kind regards,
Jakub


JakubDabrowski 11-25-2020 01:18 PM

Hello,

Thank you for your patience.

Based on the log files it seems as the EDID file in the monitor does not advertise this resolution so our driver cannot add it as a supported one.

We are currently looking into that possible issue and I believe that in the future we will be able to say more about it.

If you have any other questions please let me know.

Kind regards,
Jakub

phzfn 01-07-2021 03:46 PM

2 Attachment(s)
Hello,

i am having exactly the same issue of missing resolutions of HiDPI with DisplayLink on a M1 MacBook Pro Runnung MacOS 11.1.

The same monitor, connected directly to the mac, offers several more resolutions, including 3008x1692px (my preferred one).

Now, the same monitor connected via DisplayLink 6950 leaves out all HiDPI resolutions between 1920x1080px and the full 3840x2160.

So, it is not a problem with the EDID provided by the monitor, but a problem with the DisplayLink Adaptor or rather the DisplayLink Manager.

Please fix this.

tktan 01-09-2021 04:32 PM

1 Attachment(s)
you guys can refer below for resolution issue on M1

https://displaylink.org/forum/showth...1187#post91187

https://displaylink.org/forum/attach...1&d=1610209890

anthlover 01-10-2021 01:39 AM

Would rather have the solution from Displaylink as its their issue, which they said they are working on from my correspondence with them.

oztrip 01-11-2021 09:33 PM

Quote:

Originally Posted by anthlover (Post 91334)
Would rather have the solution from Displaylink as its their issue, which they said they are working on from my correspondence with them.

I totally agree, these days there are few more HDPI resolutions in between and there is a big quality picture jump in between 2K & 4K

My LG 4K Monitor supports 5 scaling resolutions on USB-C

https://ibb.co/2Zm0Lg6 3008x1692
https://ibb.co/4JqhBFq 3360x1890

but once I connect to Targus DOCK190AUZ on my Mac

https://ibb.co/6ZMKrhD I get only 2K & then 4K, 3008x1692 is probably the best working resolution for 4K monitors which are now standard for many designers.

It would help loads as at the moment the only solution might be SwitchResX https://www.madrau.com/

Thanks

eq4ever 04-25-2021 08:28 AM

Same thing here with Dell P2715Q connected to Macbook (Intel and M1) with Lenovo 40AF USB-C Hybrid dock and DisplayLink v1.3 (Build 56.111).

Display works great, but lacks scaling options that it has when connected directly.

In case of Intel-based Macbook Pro it has full 3840x2160 (UI way too small), 'looks like 2560x1440' (slightly big and the quality here is bad compared to the same setting run direcly) and 1920x1080 which looks good but is just huge.

In case of M1 Macbook Air it has full 3840x2160 and the next one is 1920x1080 + a lot of even lower-resolution options.

Using the option+click trick I get more resolutions to pick from but never the perfect 3008x1692.

I really hope this gets resolved, otherwise I just got another 'almost perfect' dock :-/

WhiteDesign 07-13-2021 04:15 AM

Is there a solution to this?

Mac OSX Big Sur. Connecting Lg 32un880 4k monitors via displayport/display link and 3360x1890 resolution missing.
resolution is available via HDMI and USBc just not via displaylink!!
Have to do better than that Displaylink. Latest drivers do nothing to resolve the issue


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