Issue with installing on Mac
 

Hi,

I bought the Portable Laptop monitor, Duex Pro. I have had issues installing on my Mac. I have downloaded the software and followed all the instructions but still the screen is not coming on.

When the USB is connected the screen comes on for 2 seconds then turns off.

Would you kindly help?

Hi There,

Thank you for reaching our forum with this case.

The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my signature below.

Alternatively, if you'd like to stay on the forums here, could you please provide us with logs from your system, by following this link: https://support.displaylink.com/know...to-displaylink

Kind regards,
Jakub