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-   -   Screen keeps freezing (https://displaylink.org/forum/showthread.php?t=69126)

JoshR 04-25-2024 04:33 PM

I'm having the same issue, screen freezes constantly when sharing on Zoom (and I think also Google Meet and Teams). Incredibly frustrating, I don't remember this happening with 1.10.0 or the Alpha releases prior to that.

This happens literally every single time, but it's impossible to predict when (might happen 4 mins into a meeting where I'm sharing, might happen 20 mins in).

I will follow the instructions to capture logs and enter a ticket, but I would say that this is a high priority issue since it basically makes DisplayLink unusable (and seems to be happening for a lot of users)

serg93 04-27-2024 11:26 AM

same issue while using google meet
 
Display link version 1.10.11 (build93)

Connected through DP

Dongle - GiGimundo Docking Station USB C, 10 em 1, Docking Station para MacBook Air/Pro com 2 * 4 K@60Hz HDMI e 2 * DP, Gigabit Ethernet, 3 x USB3.2, 100 W PD, porta áudio de 3,5 mm, Windows/L. inux LK100 12

Screen - Lenovo L28u-30 28" 4K UHD Gaming Monitor (IPS, 60Hz, 4ms, HDMI, DP, FreeSync, >99% sRGB, EyeSafe) Tilt Adjustment - Black

Mac M2, 24gb, Sonoma 14.4.1

What happens?
I am on Google meet and randomly one screen is frozen, and my video in google meet is frozen. This happens over and over, the intervals are not stable so it can be every 15 seconds for 5 times, and then everything is fine for an hour

The dongle is hot, so maybe that's the problem, but that happens when the dongle is not hot too

Please advise what to do🙌

sunder 04-29-2024 01:08 PM

same issue
 
Having the same issue since moving to MacOS Sonoma on an M1. It is quite random and it may happen from once every 10ish minutes to multiple times a minute.
Couldn't see any CPU peaks during this time.

sharkmag 05-01-2024 07:27 PM

Issue sill Present.
 
1 Attachment(s)
Hello @Daniel Sznicer

2 of my colleagues and I have the same issue and really need to fix this. I've attached the logs based on your 04/22/2024 post and emailed synnaptics with the logs.

- OS: MacBook Pro M2 - Sonoma 14.4.1
- Screens - 2x BENQ GW2785-B
- Both screens are HDMI <--> HDMI to Docking station
- Docking Station: Plugable USB-C Triple Monitor Docking Station, 60W Laptop Charging (UD-3900PDZ)
- Only 1 USB C cable connected from DS to Laptop
- Zoom: 6.0.2 (33403)

The issue happened once with video on Slack too.

Thanks and please let me know what you find.
Max

nealmatta 05-24-2024 03:58 PM

Following Along
 
I've experienced the same issue with sharing via Zoom and my display link freezing
- Displaylink: 1.10.0
- Macbook Air M2 2022: Sonoma 14.4.1

It's incredibly infuriating when I'm on a zoom call and I have to unplug my laptop to get my screens back

zurry818 06-10-2024 12:47 PM

Try some of the solutions mentioned here: https://www.salvagedata.com/mac-keeps-freezing/.
Maybe resetting NVRAM will help.


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