PDA

View Full Version : Macbook Pro M1 doesn't recongize monitors


Grawlix8146
08-19-2023, 06:17 PM
I am using a macbook pro M1 w Ventura 13.5 for some reason my mac is no longer recognizing the monitors, using a plugable display link device. For whatever reason, if I uninstall and reinstall displaylink software the mac-book will work, but if I turn off the laptop and restart, my macbook will not recognize the monitors

KatarzynaCzaja
08-21-2023, 07:26 AM
Hello,

Thank you for reaching out! Would you be able to gather logfiles from your computer?
We would like to investigate some log files to dig deeper and see if any variables jump out to us. Please follow this guide on how to gather the logfiles: How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink).

Please send them directly to our support to technical-enquiries@synaptics.com or attach them to your response.