Cannot click desktop icons using Mac's Show Desktop function [Archive]

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samhc

01-01-2022, 02:13 PM

In Mac version 1.6 of DisplayLink on M1 MacBook Pro 13" (Monterey, 12.1), I can no longer click on desktop icons using the Mac's built-in Show Desktop function. When I invoke Show Desktop, windows and apps slide away as normal, but my desktop icons are unclickable. When I click, the mouse cursor changes to an up arrow and I cannot select anything:

https://i.imgur.com/6TqnrIL.jpeg

I've determined that DisplayLink is the culprit because if I quit DisplayLink, and then invoke Show Desktop, selecting icons on the desktop is back to normal and works 100% correctly.

Help! And thanks!

Roni1979

01-03-2022, 08:05 AM

Sinc Update to version 1.6 I got the same that no desktop icon is clickable for show desktop. But only on "one" Monitor on the the second monitor everything works as it should! I hope there will be a update soon.

samhc

01-04-2022, 12:47 PM

I sent in a support request. The support person says that it may have something to do with Hot Corners on Mac. Hot Corners are disabled for me, so that's not it. But just throwing it out there in case it's helpful to anyone else. Please do report back!

Roni1979

01-04-2022, 02:27 PM

Hi!

I´m going back to version 1.5 and everything works pretty fine. And for sure it has to do with Hot corner because this should be the function if I use hot corner every window will be visible and I should take files or anything else from Desktop, but with 1.6 this will not work anymore especially on display 1, on display 2 it works as it should!

samhc

01-04-2022, 05:48 PM

I don't think it's Hot Corners specifically... I think it's just the Show Desktop function that Hot Corners is triggering. Like I mentioned, I have my Hot Corners disabled and am still experiencing the same issue.

I'll likely go back to 1.5 too. That's a good idea... for now.

samhc

01-05-2022, 12:54 PM

Yep, I went back to the last version (1.5) and the issue has been resolved. Hoping that the next release solves this!

abean

02-03-2022, 07:03 PM

Confirming this issue was affecting me as well. I'm on Big Sur 11.6.3.

I was NOT able click on my main laptop desktop file icons after invoking the hot corner to show the desktop – however, I could click on desktop files on my remote desktops.

After reverting back to version 1.5 the issue was fixed and I can now click on any file located on any desktop.

Glad I was able to resolve this as it's incredibly useful for me to access desktop files (after all, what's the point of showing the desktop if I can't access anything on it?).

Hopefully a fix will be released with the next update!

sluki

02-04-2022, 01:38 PM

I can confirm it on a 2020 M1 MBP, macOS 12.2, DLM 1.6.0. And I don't even have a DL device connected at the moment.
I can't use the desktop on the build in screen when the DLM is running. When I quit it the desktop starts working again. Then I start DLM and the desktop stops working.

paultzirides

02-04-2022, 07:50 PM

This is also the case on my workstation. I have submitted a bug report about this as well.

diesel

02-09-2022, 10:44 AM

+1.
We're many having this issue and it should be definitely looked at by the display link team. Soon!

KatarzynaCzaja

02-10-2022, 12:07 PM

Hello,

This issue will be addressed in driver 1.6.1 which will be released in March.
If you wish to be informed of new driver releases please sign up for notifications (https://www.synaptics.com/products/displaylink-graphics/downloads/notifications).

Thank you,
Katarzyna

Roni1979

03-07-2022, 06:08 AM

After installing 1.6.1 including a restart it works as it should. But after a few weeks it stops working again. Have to do a restart and works again. So something still happening in the background!

Andreas

ssul

04-01-2022, 02:29 PM

same here! MPB M1 with 12.3

gongoraj

04-13-2022, 01:54 PM

Rolling back to 1.5 resolved the issue for me as well. :D

ssul

04-13-2022, 02:13 PM

i have v1.6.1 and continue having the same issue sometimes on macOS 12.3.1
I need to quit and open again display link manager to solve it
my config is 2 monitors in extended mode

https://i.ibb.co/GWhDZjH/Captura-de-Pantalla-2022-04-13-a-las-16-15-22.png (https://ibb.co/x14bnQF)

ssul

05-29-2022, 10:32 PM

KatarzynaCzaja

06-01-2022, 10:48 AM

any update here about this issue?

Can you please share what is the DisplayLink powered docking station that you are using?
How the two monitors are connected exactly?

Have you had a chance to test driver 1.7 with your setup and did you update your OS to even higher version that one mentioned above?

Thank you,
Katarzyna

hartfordmove

08-21-2022, 03:47 PM

Can you please share what is the DisplayLink powered docking station that you are using?
How the two monitors are connected exactly?

Have you had a chance to test driver 1.7 with your setup and did you update your OS to even higher version that one mentioned above?

Thank you,
Katarzyna

I am still having this problem Cannot click on desktop icons when using "hot corners" show desktop option. I am using an M1 MacBook Pro, WavLink USB 3.0 display adapter, and DisplayLink Manager 1.7.1 (Build 60.129).

Edited: As others have noted, downgrading to Displaylink Manager 1.5 solves this problem.

gutenmorgenuhu

08-24-2022, 08:20 PM

KatarzynaCzaja

08-25-2022, 12:51 PM

I specifically registered to this forum for this and I can confirm that this bug still persists in the 1.7.1 version. I downgraded to 1.5 and this fixes the issue.

I have two Dell monitors on my mac mini m1 (one via HDMI, the other via USB-C to Displayport) and a 1080p AOC monitor over a Startech USB3.0 to Dual Displayport Mini Docking Station 4K GBE

Can you please share logfiles here or send them to technical-enquiries@synaptics.com?
Instructions how to do it are here: How To Report MacOS Issues To DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)

It is best that the logfiles are gathered when DisplayLink Manager 1.7.1 is installed and you have confirmed that it still does not work in this version of the driver.

Thank you.