Ubuntu 20.04 Software Update Killed Displaylink

[leetuckert]

So, being prompted this morning by Ubuntu 20.04, to do a software update, I stupidly agreed. It was of those that required a reboot. Upon reboot, my Displaylink device is completely broken. I removed the driver and reinstalled. No help. I removed the driver, downloaded the latest from Displaylink, installed it but, no help. The displaylink service shows up as dead. I can restart it and systemctl status shows that it is alive and running. However, lsusb does not show the evdi loaded. So, I am back to a single monitor. Anyone else having this problem today?

[caitifty]

Same problem - regular update updated kernel from 5.55.0-38 to 5.11.0-40 which stopped displaylink recognizing external monitors completely.

Only solution which worked was to force grub to load the previous kernel. Instructions for that here: https://www.systutorials.com/how-to-make-grub2-boot-to-older-kernel-version-in-ubuntu-20-04/

[pjones1063]

I have the same issue. It wont run at all with 5.11.0-40. The installer actually fail with 5.11.0-40 running. Had to reinstall it with 5.55.0-38 running. Below is error in the kernel ring buffer - dmesg when 5.11.0-40 is up:


[ 30.391112] module: x86/modules: Skipping invalid relocation target, existing value is nonzero for type 1, loc 000000004e8c48c2, val ffffffffc14c3d80
[ 30.516312] module: x86/modules: Skipping invalid relocation target, existing value is nonzero for type 1, loc 000000009acc30c1, val ffffffffc14e1d80

Hope this gets corrected soon. Its a drag use in older kernel.

[pjones1063]

I am sure others are having this issue on Ubuntu. No updates at all?

[jefcap]

Noticed the usb connection drop after ~1hr usage. I could collect the logs using DLSupportTool (https://synaptics.com/products/displaylink-graphics/downloads/linux-support-tool).
Noticed the following errors in dmesg associated to usb connection:

[ 1473.657317] usb 2-1.1: Disable of device-initiated U1 failed.
[ 1473.668280] usb 2-1.1: Disable of device-initiated U2 failed.
[ 1473.668385] cdc_ncm 2-1.1:1.5 enx0c379621a317: unregister 'cdc_ncm' usb-0000:00:14.0-1.1, CDC NCM
[ 1473.723868] usb 2-1.1: Set SEL for device-initiated U1 failed.
[ 1473.730972] usb 2-1.1: Set SEL for device-initiated U2 failed.
[ 1474.065826] usb 2-1.1: reset SuperSpeed Gen 1 USB device number 7 using xhci_hcd
[ 1474.101742] usb 2-1.1: Warning! Unlikely big volume range (=767), cval->res is probably wrong.
[ 1474.101746] usb 2-1.1: [4] FU [Mic Capture Volume] ch = 2, val = -4592/7680/16
[ 1474.102340] usb 2-1.1: Warning! Unlikely big volume range (=672), cval->res is probably wrong.

Please verify the root cause of it. Full logs attached.

[snipe122]

Also experiencing connection drops, after some hours usage usually, connection is restored after some seconds.

Running 21.10 with latest updates (5.13.0-22-generic #22-Ubuntu SMP Fri Nov 5 13:21:36 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux).

I didn't upgrade / re-install Displaylink so I suspect some change in Kernel / some driver is causing this behavior. Having similar messages as @jefcap in the dmesg.

[jefcap]

Serious? No support since last year?

[snipe122]

I had a support ticket open and it was promised that a fix would be in 5.5 release. Unfortunately it's still an issue. I have replied back to the support but since that I did not hear anything positive.