How to install

[badhaircut]

Hi all,

I am having some difficulty trying to get a kingston dipslay link multi screen adapter to work with my dell inspiron 5584 laptop running ubuntu 18.04 with a 5.3 kernel.

The adapter i am using is the one found here:

https://www.kensington.com/en-gb/p/products/connectivity/video-adapters/universal-multi-display-adapter/

Although Ubuntu is not listed under the compatibility - is there any way to install a driver to make it work?

I have tried searching online for days and have not found anything of use - It's really a shame because I have one hdmi port only on my laptop, and would like to use a usb adapter that i have above to dual screen two monitors.

Any help is appreciated!

[snipe122]

Did you try the official driver? https://www.displaylink.com/downloads/ubuntu

[badhaircut]

Did you try the official driver? https://www.displaylink.com/downloads/ubuntu

Yep - have tried following the instructions here - but the installation does nothing after rebooting!

I don't understand why it won't identify my displaylink adapter!

[KatarzynaCzaja]

Hello,

@badhaircut, could you please check if the adapter is recognized on the USB bus?
You can check following link for steps: https://support.displaylink.com/knowledgebase/articles/683672-my-displaylink-device-does-not-work-on-ubuntu

Thank you,
Katarzyna

[badhaircut]

Hello,

@badhaircut, could you please check if the adapter is recognized on the USB bus?
You can check following link for steps: https://support.displaylink.com/knowledgebase/articles/683672-my-displaylink-device-does-not-work-on-ubuntu

Thank you,
Katarzyna

Thanks for this - I have tried it and received the following output:

Bus 001 Device 005: ID 17e9:430f DisplayLink

I do not understand as to why it does not recognise it on linux (ubuntu) - it works perfectly fine on windows machines so I know the display link adapter does work correctly.

Can you help me try and find a solution? I really do need to dual screen the monitor

[KatarzynaCzaja]

Hello,

Please provide us with logfiles that will show us more of what is happening in the background. The steps are in the link below:
https://support.displaylink.com/knowledgebase/articles/757047-how-can-i-report-ubuntu-issues-to-displaylink

Thank you,
Katarzyna

[badhaircut]

Hello,

Please provide us with logfiles that will show us more of what is happening in the background. The steps are in the link below:
https://support.displaylink.com/knowledgebase/articles/757047-how-can-i-report-ubuntu-issues-to-displaylink

Thank you,
Katarzyna

Hi Katarzyna,

Please find my log files attached.

My problem is that when i plug in the Kensington Display Link adapter it just does not recognise a monitor on ubuntu - windows works fine (without driver installation).

If you could give me any advice on how to make it work I would really appreciate it!

thank you!