dell d3000 docking station doesn't work

[md2manoppello]

Hi, I have installed displaylink driver without problem in my Ubuntu 15.10.
If could be useful, my notebook is dell xps13 9530.
The external monitor doesn't work. In the bottom I have attached my outputs. Why dmesg or lsusb commands don't discover displaylink? Could anyone help me pls?
Moreover the driver seems to be correctly installed, in fact using <systemctl status displaylink.service>
● displaylink.service - DisplayLink Manager Service
Loaded: loaded (/lib/systemd/system/displaylink.service; enabled; vendor preset: enabled)
Active: active (running) since lun 2016-02-29 15:27:57 CET; 1h 32min ago
Process: 3276 ExecStartPre=/sbin/modprobe evdi (code=exited, status=0/SUCCESS)
Main PID: 3281 (DisplayLinkMana)
CGroup: /system.slice/displaylink.service
└─3281 /usr/lib/displaylink/DisplayLinkManager
feb 29 15:27:57 juri-XPS-13-9350 systemd[1]: Starting DisplayLink Manager Service...
feb 29 15:27:57 juri-XPS-13-9350 systemd[1]: Started DisplayLink Manager Service.
feb 29 15:32:59 juri-XPS-13-9350 systemd[1]: Started DisplayLink Manager Service.

<lsusb> output:
Bus 002 Device 004: ID 05e3:0612 Genesys Logic, Inc.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:5682 Realtek Semiconductor Corp.
Bus 001 Device 002: ID 0a5c:6412 Broadcom Corp.
Bus 001 Device 013: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 001 Device 011: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

<dmesg> output:
[ 4512.175891] usb 2-2: new SuperSpeed USB device number 5 using xhci_hcd
[ 4512.197686] usb 2-2: New USB device found, idVendor=05e3, idProduct=0612
[ 4512.197695] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 4512.197700] usb 2-2: Product: USB3.0 Hub
[ 4512.197704] usb 2-2: Manufacturer: GenesysLogic
[ 4512.199310] usb 1-2: new high-speed USB device number 14 using xhci_hcd
[ 4512.206384] hub 2-2:1.0: USB hub found
[ 4512.206841] hub 2-2:1.0: 4 ports detected
[ 4512.415317] usb 1-2: New USB device found, idVendor=05e3, idProduct=0610
[ 4512.415326] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 4512.415330] usb 1-2: Product: USB2.0 Hub
[ 4512.415334] usb 1-2: Manufacturer: GenesysLogic
[ 4512.420191] hub 1-2:1.0: USB hub found
[ 4512.424987] hub 1-2:1.0: 4 ports detected
[ 4512.759930] usb 1-2.4: new high-speed USB device number 15 using xhci_hcd
[ 4512.854479] usb 1-2.4: New USB device found, idVendor=05e3, idProduct=0610
[ 4512.854490] usb 1-2.4: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 4512.854496] usb 1-2.4: Product: USB2.0 Hub
[ 4512.855803] hub 1-2.4:1.0: USB hub found
[ 4512.856120] hub 1-2.4:1.0: 4 ports detected

<xrandr --listproviders> output:
Providers: number : 1
Provider 0: id: 0x49 cap: 0x9, Source Output, Sink Offload crtcs: 4 outputs: 6 associated providers: 0 name:Intel

[Szymon]

Hi,
From the logs gathered I don't see any sign of the device being connected which may mean:
* hardware fault of docking station/its power adapter/cable
* machine problem (host controller, port fault?)

Could you please try checking the dock with other machine or cable?
And just to verify, could you answer the following questions:
Does any USB device (e.g. mouse) work when connected through the dock?
Does sound/Ethernet function of the dock work?

Regards,
Szymon

[md2manoppello]

Hi,
thank's you for your quick response.
With windows 10, dock and pc works well,
Only USB hub works. The audio/ethernet dosn't work.
I have a patched kernel to solve wifi issues (ref http://askubuntu.com/questions/709794/dell-xps-13-9350-compatibility). However, I have tried with 4.2.0-16 e 4.2.0-30 and it have the same issues.
Any idea?

[md2manoppello]

Hi,
thank you for your quick response.
In win10 machine and dock work well.
I have a patched kernel to solve wi-fi issues (ref http://askubuntu.com/questions/709794/dell-xps-13-9350-compatibility)
but I have tried also to standard kernel version (4.2.0-16 and 4.2.0-30) with same issues.
Audio and Ethernet don't work.
Any idea/suggest?

[muni]

thanks for the reply, yes keyboard and mouse work sound doesn't.

this is dmesg when i disconnect and reconnect D3100
[387592.821305] usb 1-1: USB disconnect, device number 2
[387592.821307] usb 1-1.2: USB disconnect, device number 4
[387592.821308] usb 1-1.2.3: USB disconnect, device number 5
[387592.847582] usb 1-1.2.4: USB disconnect, device number 6
[387592.847601] usb 1-1.2.4.4: USB disconnect, device number 7
[387611.399659] usb 1-1: new high-speed USB device number 8 using xhci_hcd
[387611.535127] usb 1-1: New USB device found, idVendor=2109, idProduct=2812
[387611.535130] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[387611.535131] usb 1-1: Product: USB2.0 Hub
[387611.535132] usb 1-1: Manufacturer: VIA Labs, Inc.
[387611.536086] hub 1-1:1.0: USB hub found
[387611.537039] hub 1-1:1.0: 4 ports detected
[387611.839576] usb 1-1.2: new high-speed USB device number 9 using xhci_hcd
[387611.945564] usb 1-1.2: New USB device found, idVendor=2109, idProduct=2812
[387611.945567] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[387611.945568] usb 1-1.2: Product: USB2.0 Hub
[387611.945569] usb 1-1.2: Manufacturer: VIA Labs, Inc.
[387611.946520] hub 1-1.2:1.0: USB hub found
[387611.946714] hub 1-1.2:1.0: 4 ports detected
[387612.283368] usb 1-1.2.3: new low-speed USB device number 10 using xhci_hcd
[387612.428873] usb 1-1.2.3: New USB device found, idVendor=045e, idProduct=00cb
[387612.428876] usb 1-1.2.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[387612.428877] usb 1-1.2.3: Product: Microsoft Basic Optical Mouse v2.0
[387612.428879] usb 1-1.2.3: Manufacturer: Microsoft
[387612.429112] usb 1-1.2.3: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[387612.433038] input: Microsoft Microsoft Basic Optical Mouse v2.0 as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.2/1-1.2.3/1-1.2.3:1.0/0003:045E:00CB.0005/input/input19
[387612.433407] hid-generic 0003:045E:00CB.0005: input,hidraw0: USB HID v1.11 Mouse [Microsoft Microsoft Basic Optical Mouse v2.0 ] on usb-0000:00:14.0-1.2.3/input0
[387612.519480] usb 1-1.2.4: new high-speed USB device number 11 using xhci_hcd
[387612.623480] usb 1-1.2.4: New USB device found, idVendor=2109, idProduct=2812
[387612.623483] usb 1-1.2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[387612.623484] usb 1-1.2.4: Product: USB2.0 Hub
[387612.623485] usb 1-1.2.4: Manufacturer: VIA Labs, Inc.
[387612.624529] hub 1-1.2.4:1.0: USB hub found
[387612.625410] hub 1-1.2.4:1.0: 4 ports detected
[387612.919422] usb 1-1.2.4.4: new full-speed USB device number 12 using xhci_hcd
[387613.021449] usb 1-1.2.4.4: New USB device found, idVendor=24f0, idProduct=0140
[387613.021451] usb 1-1.2.4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[387613.021452] usb 1-1.2.4.4: Product: Das Keyboard
[387613.021453] usb 1-1.2.4.4: Manufacturer: Metadot - Das Keyboard
[387613.021695] usb 1-1.2.4.4: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
[387613.023466] input: Metadot - Das Keyboard Das Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.2/1-1.2.4/1-1.2.4.4/1-1.2.4.4:1.0/0003:24F0:0140.0006/input/input20
[387613.079915] hid-generic 0003:24F0:0140.0006: input,hidraw1: USB HID v1.10 Keyboard [Metadot - Das Keyboard Das Keyboard] on usb-0000:00:14.0-1.2.4.4/input0
[387613.081740] input: Metadot - Das Keyboard Das Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.2/1-1.2.4/1-1.2.4.4/1-1.2.4.4:1.1/0003:24F0:0140.0007/input/input21
[387613.135726] hid-generic 0003:24F0:0140.0007: input,hidraw2: USB HID v1.10 Device [Metadot - Das Keyboard Das Keyboard] on usb-0000:00:14.0-1.2.4.4/input1


I will try to test the dock on a different computer and report back.

What command would indicate that the D3100 is recognized by ubuntu properly?

[Szymon]

What command would indicate that the D3100 is recognized by ubuntu properly?

"DisplayLink" name should appear in lsusb output among other devices.

Cheers,
Szymon

[md2manoppello]

thanks for the reply, yes keyboard and mouse work sound doesn't.

this is dmesg when i disconnect and reconnect D3100


I will try to test the dock on a different computer and report back.

What command would indicate that the D3100 is recognized by ubuntu properly?

Have you found any solutions with D3000?
I have tried D3100 docking station and it work fine(There are some issues to 4k resolution). I'm waiting to try DA200.

[muni]

I didnt manage, today dell replaced my docking station thinking maybe it is faulty and still it doesn't appear in lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0a5c:6410 Broadcom Corp.
Bus 001 Device 010: ID 045e:00cb Microsoft Corp. Basic Optical Mouse v2.0
Bus 001 Device 012: ID 24f0:0140
Bus 001 Device 011: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 001 Device 009: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 001 Device 008: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub