Display link device not working with Hama USB 3.0 Hub

[andreasbalzer]

Hi,
I am running Windows 10 and have a Hama USB 3.0 Hub as well as a display link compatible device by i-tec.
The current display link version does not work with that hub. The configuration worked yesterday but today I got a black screen and initially an error in Device manager stating the address of the USB Device is not correctly set.
After a driver reinstall I was no longer able to see the device at all in Device Manager when plugged into the hub. Without the hub I do get a connection.

The hub has an external power supply.

Andreas

[JamesH]

Hi,

Could you attach the output of this tool as soon as you get this issue?
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-issues-to-displaylink

Thanks,
James

[andreasbalzer]

Hi James,
thanks for your reply.

Please find the zip attached.

Andreas

[JamesH]

Hi,

The logs show that there are USB connection errors.

As a first step can you run through the suggestions in this FAQ?
http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl

If that doesn't help I would recommend checking in with Hama to see if they have and updated version of hub firmware for the hub.

Thanks,
James