Windows 10 kernal failure

[DeeFresh]

After installing windows 10 and attempting to upgrade my displaylink drivers, the screen went black (with just the mouse cursor appearing) for about 4 minutes. After that, the screen in the attached image appeared.

I had to shut down and restart in safe mode, then restart normally and uninstall the drivers. I tried this twice with the same outcome each time.

I'm running a Dell XPS 13.

[techneutral]

I have similar issues to what the user above is seeing. I end up with a BSOD with the following error "Page_Fault_in_Nonpaged_area (dlkmd.sys). I have uninstalled and reinstalled the DisplayLink Drivers on multiple occasions. I have an i7 with an itegrated intel HD5500 video card. I ran the support utility and have attached the results.

[JamesH]

Hi,

Can you specify:
Which operating system did you upgrade from?
What version of DisplayLink software did you previously have installed?

Can you try these steps?

1. Disconnect your docking station
2. Uninstall DisplayLink software through the Control Panel
3. Run the Cleaner tool from here:
http://support.displaylink.com/knowl...rticles/533821
4. Install 7.9 M0 from here:
http://www.displaylink.com/downloads/downloads.php
5. Reconnect your docking station

@DeeFresh can you attach the output of this tool as soon as you get this issue? http://support.displaylink.com/knowledgebase/articles/533818

Thanks,
James

[techneutral]

Thank you James, I am coming from windows 8.1 professional. Unfortunately I do not know what version of display link software I was running previously. I do not remember having to go out and find drivers so I am assuming that the drivers were distributed via windows update, and I would have been running whatever was provided there. Unfortunately when I click the link that you provided for the cleanup tool I am getting a 404 error, saying page not found.

[JamesH]

Hi,

Sorry - the cleaner tool link is http://support.displaylink.com/knowledgebase/articles/533818

James

[techneutral]

Thanks James, that link appears to only point to the support tool to gather information. However I was able to find the cleaning tool from a different link. Unfortunately I still had the same results. I ran the data collection from the support utility again. I am unable to run the utility with the DisplayLink 4k plug and play adapter plugged in because my computer blue screens and gives the page fault error shortly after plugging the device in. Anyway here is an updated copy of the logs.

[JamesH]

Hi,

Thanks for this info.

Just to make sure I have got this right, please check if these steps are correct:

1. You had Windows 8.1 Professional installed
2. You upgraded to Windows 10 (with the Dell D3100 dock attached)
3. During the upgrade the DisplayLink driver was updated to 7.9 M0
4. After the Windows 10 upgrade completed, the screen went black (with just the mouse cursor appearing) and then you got the BSOD
5. The only way to not get the BSOD is to keep the Dell D3100 unplugged

Thanks,
James

[techneutral]

Hey James, I wanted to provide an update, all of the above information appears to be correct except for bullet point 5. It appears that eventually windows gives up on installing the video drivers for the display link adapter. When it does not attempt to install the video portion it will let me have the device plugged in, and it will pass keyboard, mouse, and network.

So it appears that it is just the video portion of the device that is causing the issues.

[ChrisGonzo]

Hi,
I have the same issue on a E7450 with Intel 5500 Graphics card.
I made an Win10 update from the DELL Win7 factory image withouit having DisplayLink installed on the system.
During DisplayLink installation i connected the DisplayLink Adapter on request of the 7.9 driver software and got the BSOD "Page_Fault_in_Nonpaged_area (dlkmd.sys)". After a restart the monitor connected with the DisplayLink Adapter stays black, Windows does not find the monitor even when the DisplayLink Adapter is connected with a green light.
Here is my support file:

[techneutral]

Hey James, is there any update on this? I am still unable to use my DisplayLink adapter to output video.

[Garfunko]

I am having the same issue. I was able to get the screen to work finally for a second when I used the RC version 7.9 RC, but then the screen flickered and BSOD was reborn.

[JamesH]

Hi,

Can you try installing DisplayLink v7.9 M2 software?

Thanks,
James

[techneutral]

Hey James, I tried v 7.9 m2 and I continue to receive the BSOD. Before installing the software I uninstalled the previous version of the software, rebooted, installed the new version of the software. I received the same error on the blue screen (page fault in Non paged area)

I have included Several windows logs below that look like they may be relevant. There was one that looked like it may be something that I can change that may have an impact which was allowing for interactive services. I am going to try reinstalling the software again and report back with results once I have changed settings for interactive services. In the meantime here is a large dump of some windows logs that may be relevant.

Here are 2 Windows application Log entries that look like they may be particularly relevant. These entries only occur prior to the bluescreen after the install of the Display Link Software. These services look like they may be the native video and audio drivers for the laptop but the Display link software crashes them every time.

First Entry - Video

The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service started/resumed

Second Entry - Audio

The description for Event ID 0 from source RtkI2SAudioService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

RtkI2SAudioService
InitSensorAPI = FALSE


Here are the System Logs that may be relevant

Next Entry

Display driver igfx stopped responding and has successfully recovered.

Next Entry

The description for Event ID 267 from source Win32k cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


The specified resource type cannot be found in the image file

Next Entry

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{05D1D5D8-18D1-4B83-85ED-A0F99D53C885}
and APPID
{AD65A69D-3831-40D7-9629-9B0B50A93843}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The DisplayLinkManager service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Next Entry

The access history in hive \??\C:\WINDOWS\system32\config\elam was cleared updating 2 keys and creating 2 modified pages.

Here is the entry in the application log that shows the BSOD

Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: cb18be7c-98f8-44fb-8ebf-52e744a6af9d

Problem signature:
P1: 141
P2: ffffe001405094c0
P3: fffff800c3366550
P4: 0
P5: 2bc
P6: 10_0_10240
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
C:\Windows\LiveKernelReports\WATCHDOG\WD-20150902-1007-02.dmp
C:\Users\bmfuller\AppData\Local\Temp\WER-358359-0.sysdata.xml
C:\Users\bmfuller\AppData\Local\Temp\WER969A.tmp.W ERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive \Kernel_141_298675f88f3fed8ce3645d7f9d93bd82673e9c _00000000_cab_20cfd6f5

Analysis symbol:
Rechecking for solution: 0
Report Id: 4574fc7a-5184-11e5-8298-acd1b8c0abf2
Report Status: 0
Hashed bucket:

[techneutral]

Hey James, the one thing that I wanted to try which was, making sure the interactive service was running still did not resolve the issue. Are there any updates on where you are at with this? I really miss having my last display.

[RPC_FL]

Hello,

We are also having blue screens of death. PC Info:
PC: Dell XPS 13 Model 9343 (i7-5500U HD5500)

We reformatted Windows 10 Pro with a clean install, and everything was working great. The last step we performed was a fresh install of the DisplayLink Graphics Driver (version 7.9 M2). When Docked with 2 monitors (and mobile display disabled), it works great.

When undocked and using a SIIG USB to Ethernet adapter, it also works great.

However, if we are on Wireless, the Blue screen issue happens constantly and randomly.

We found these postings because of identical symptoms and errors in the logs (multiple entries of "Rtkl2SAudioService" not found).

[RPC_FL]

Hello,

We are also having blue screens of death. PC Info:
PC: Dell XPS 13 Model 9343 (i7-5500U HD5500)

We reformatted Windows 10 Pro with a clean install, and everything was working great. The last step we performed was a fresh install of the DisplayLink Graphics Driver (version 7.9 M2). When Docked with 2 monitors (and mobile display disabled), it works great.

When undocked and using a SIIG USB to Ethernet adapter, it also works great.

However, if we are on Wireless, the Blue screen issue happens constantly and randomly.

We found these postings because of identical symptoms and errors in the logs (multiple entries of "Rtkl2SAudioService" not found).

Figured out how to fix the issue:
- Uninstalled DisplayLink drivers completely. Restart.
- Used the cleanup tool to verify everything is removed. Restart.
- Go to device manager > Network adapters and uninstall the wireless driver. Restart.
- Verify the original Dell Wireless drivers are in the Device Manager.
- Go to the classic Control Panel > System > Advanced System Settings > Hardware Tab > Device Installation Settings > Select No, Never install driver software from Windows Update.
*The later version of the Wireless network driver settings was causing the issue for me (it was also labeled "Broadcom").
- Install the latest DisplayLink drivers.

[AlbanRampon]

Thank you for the additional information.
This will be helpful for our engineering team to try and find the root cause.

I'm working on having the investigation prioritized.

[DarrenDriven]

I recently bought a new HP laptop (Windows 10 Home 64bit) about a week ago and I am getting BSOD crashes when I am drawing in Illustrator or Flash, and only when I have been using the laptop with a second monitor that is connected through a Kensington USB dock.

Googling some of the specific error codes brought me to this topic, and ONLY this topic, interestingly enough.

Step one, how can I determine if my computer is using a DisplayLink driver? I am fairly certain that this is a display driver problem (HP tech support thought so, too) and I have already let Windows try to fix the issue with no luck.

Thanks.

UPDATE: I ran the support tool and the resulting zip file is located here:
http://darrendriven.com/temp/LAPTOP-HPENVY_20160104_112458.zip