BYTECC DisplayLink and 1080p

[powelld91]

Hello everyone.

I recently purchased a BYTECC USB3.0 dual monitor hub from Fry's which worked fine on the old monitor I had, which was a 1650x1020 resolution monitor. I purchased a Benq 1920x1080 monitor and cannot get the hub to send a signal to the monitor. The monitor works fine if I plug the HDMI or DVI directly into the computer, but when plugged through the hub, no signal. I have installed the DisplayLink v7.6 from the website, but it didn't help.

Does anyone have any hints on how to resolve this issue?

Thanks in advance.

[JamesH]

Hi,

Can you update to the latest DisplayLink software (7.7 M4)?
http://www.displaylink.com/support/downloads.php

Thanks,
James

[powelld91]

Looks like I already have 7.7.603xxx of the core and DisplayLink software installed. Any other thoughts?

[JamesH]

Hi,

Does the Benq monitor work at lower resolutions when connected through the Bytecc dock?

Please attach the output from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[powelld91]

James,

No, the new monitor doesn't work at any resolution. I backed the main monitor down to 800x600 then attached the dock and no luck.

Please find the output attached and thanks for the help.

[JamesH]

Hi,

According to the logs the new monitor has not been detected.

Could you try the following?
- Different video cable?
- Different port on the dock?
- Different port on the monitor?

Thanks,
James

[powelld91]

Yes. The dock and monitor both have HDMI and DVI and both have been tried with separate cables, not just a DVI/HDMI adapter on the same cable.

So the hub works with a different monitor, and the monitor works plugged into the laptop HDMI...what a fail!

[powelld91]

I messed with it a little more, and for some reason, the monitor will work through the hub on the D-SUB monitor port on a VGA cable and a VGA - DVI adaptor to the hub. But if I switch to DVI - DVI, no signal.

Is the hub only for analog signals at 1920x1080? It did DVI - DVI at 1650x1020.