Screen Blanking Problem Windows 8.1

[netmariner]

I am using a Kensington SD3500V dual monitor dock with my Dell Inspiron 5547 laptop running 2 ViewSonic HD monitors. Everything is working fine but since I first set this up I have experienced periodic random screen blanking. Sometimes its just on one monitor and other times both go black simultaneously. This can occur several times per hour or less.

I have updated the DisplayLink driver software for using the Kensington dock to the latest (7.7.59503.0) as well as the Intel graphics driver software. I have also disabled any power setting that turns of the monitors. I have tried using both USB 3.0 jacks available on the laptop but no difference.

Does anyone have any experience with this issue?

(Log Enclosed)

[JamesH]

Hi,

The logs show USB connection errors.

Can you try connecting to another USB port on your notebook?

Thanks,
James

[netmariner]

I tried the only two USB 3.0 ports on the computer. Same issue with each. I also tried the USB 2.0 port on the left side and it flickered as well. I checked for new USB drivers but did not find anything newer than the installed one (Microsoft ver. 6.3.9600.17031 - 2/21/2014) for the Intel USB 3.0 eXtensible Host Controller.