23" Cinema Display HD issue

[doc50]

I have the C2G model# 30546 DVI to USB adapter with the DisplayLink 2.1 driver running Mavericks and using a 23" Cinema HD Display. I get not image on the monitor but 3 short flashes in the power light (Apple code for "The display is detecting wrong video format or an unsupported resolution.").
The adapter works with a 17" Samsung monitor that I tested with. I get 1920x1200 in my display preferences but apparently the connection is not being made. ANY SUGGESTIONS APPRECIATED. Thank you.

[Carlo]

Can you please collect the logs with the tool in http://www.displaylink.com/support/ticket.php?id=269

We can check the timings in the logs.

Cheers,
Carlo

[doc50]

Sorry, I don't see any tools you mentioned. Your link directs me to http://www.displaylink.com/support/knowledgebase.php where I don't see what you refer to.
Have you guys done any testing with the 23" Cinema Display HD?

[mbechdel@gmail.com]

You can download the tool here http://extranet.displaylink.com/techsupport_files/mac_debug_tool.zip

[doc50]

Thanks mbechdel@gmail.com
I was able to get the tool there with no problem.

[doc50]

Can you please collect the logs with the tool in http://www.displaylink.com/support/ticket.php?id=269

We can check the timings in the logs.

Cheers,
Carlo

OK Carlo
Here is a screen shot of my system prefs and a zip file with the logs you requested. Again, this is on a 17" MacBook Pro 2.2 ghz quad core and the monitor I am trying to attach is a 23" Cinema Display. I am using the C2G model #30546 usb to DVI connector with the displaylink 2.1 driver.
Thanks for any insight.
DOC