Lenovo LT1421wD monitor crash

[gmax]

Hi everyone,

I am having difficulty getting my portable Lenovo LT1421 monitor to work with my laptop. I've installed the latest drivers and the result is the same. As soon as the driver installs my MS Office applications crash along with firefox web browser. Then, upon restart I get the BSOD.

Has anyone ran into this issue before?

My computer specs are below:

Computer: Dell Inc. - Inspiron 5720 19N8VW1
OS: Microsoft Windows 7 Professional (x64-based PC), Service Pack 1, English
OS Build: 7601 (Debug = False)
System Bios: Version A14 built 2012/12/18
CPU: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz
Number of Cores: 8
Memory: 8052 MB
Free Space: 35107 MB
Primary Resolution: 1600x900x32
Desktop Size: 6246x1050
Number of Monitors Connected: 4
Graphics: Intel(R) HD Graphics 4000 (Intel Corporation)
Graphics Driver: 9.17.10.2867 Dated 2012/09/26

Admin, I've made the log zip file using the DL support tool. Is there an email I can send this to, I prefer not to post the file on the public forum.

Thank you.

[JamesH]

Hi,

Just sent you a message detailing where to send the logs.

Thanks,
James

[gmax]

Just sent the files. Thank you.

[JamesH]

Hi,

Please try these steps:
Disconnect your USB monitor
Uninstall the DisplayLink Core software
Run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
Reinstall the latest DisplayLink software from the Displaylink website
Reconnect your USB monitor

Thanks,
James

[gmax]

I followed all the steps above and got the same results. Please see your email for current log files.

[gmax]

Is there anything else I can do to solve this issue?

[JamesH]

Hi,

I think this may be a compatibility issue with the Citrix setup on your system.

This URL may be of use to your IT admin:
https://supportforums.cisco.com/docs/DOC-29064

Thanks,
James