Screen not comming on.

[samtwilliams]

I have a display link USB adapter to run a third screen. I have it connected up via HDMI but when i plug it in the PC moves my desktop around as i would expect but the screen does not always come on.

Its complete hit and miss, I find myself unplugging the USB and plugging it back in again for about 10 minutes before my screen receives a signal.

I know its not the screen as I have tested it.

Has anyone had this issue before?

I'm running windows 7 64bit.
Latest Driver for the Adpter also.

Sam

[DuncanGardner]

Yes, I have the same issue. It doesn't matter what I do, I have to wait about 10 mins after the machine is started before it will recognise the adapter, and 'bing' that the device has been connected. Both Windows 7 64bit and XP. Different screens, different adapters (but same model, WavLink USB 3.0 HDMI). Latest DisplayLink s/w.

[samtwilliams]

Yes, I have the same issue. It doesn't matter what I do, I have to wait about 10 mins after the machine is started before it will recognise the adapter, and 'bing' that the device has been connected. Both Windows 7 64bit and XP. Different screens, different adapters (but same model, WavLink USB 3.0 HDMI). Latest DisplayLink s/w.

Yep its a pain, mine sometimes never comes on unless i reboot, reckon its a problem with the adapter itself.

[samtwilliams]

updated my usb3 driver and graphics adapter driver, works every time now.

[samtwilliams]

I take it all back, everything I have done doesnt work.

My monitor sometimes doesnt come on and its driving me mad. Took the displaylink back got a new one, still no better.
- Updated my USB,
- updated my Graphics,
- using latest driver,
- Tried a different usb lead,
- Tried a different DVI lead.

Windows knows its theres but it just doesnt fire up, I haev to reboot about 3 or 4 times and it ocasioanlly comes on.

Getting rather peed off at what should be a simple device.

I have a HP Elitebook8460p 64bit windows 7 enterprise, AMD graphics. I have run the debug tool and done everything its said.

Anyone help please?

[JamesH]

Hi,

Please attach the log files as described here:
http://www.displaylink.org/forum/showthread.php?t=896

Thanks,
James

[samtwilliams]

Logs attached.

[samtwilliams]

Hi james

Any thoughts?

Sam

[JamesH]

Hi,

If possible can you uninstall LogMeIn before installing the DisplayLink software. Once the DisplayLink install is complete re-install LogMeIn.

Thanks,
James

[samtwilliams]

Hi James,

Removed logmein and join.me. reinstalled dispaly link and still having the same issues.

Sam

[samtwilliams]

has anyone else had this issue?

[JamesH]

Hi,

Can you try the latest Renesas USB 3.0 driver (v2.1.39.0)?

You can get it from here:
http://www.station-drivers.com/page/renesas.htm

Thanks,
James

[JamesH]

Hi,

Or if you prefer you can get it from the HP site:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5056942&prodNameId=5056943&swEnvOID=4060&swLang=13&mode=2&taskId=135&swItem=ob-108572-1

Thanks,
James

[DuncanGardner]

Fixed. I had posted a reply saying I also had a third monitor using DisplayLink that would not come on for ten mins after Windows 7 startup. However after a disasterous attempt to diagnose the ATI driver (do NOT install the Driver Verification Tool!), I reinstalled the Graphics card driver, and on reboot my screen appeared. So it was my ATI Mobility Radeon HD 5470 Driver at fault. The driver is unchanged at version 8.680.0.0 18/11/2009

[DuncanGardner]

Sadly since that, my Wav Link adapter stopped working altogether, as has a second identical one. Neither work on a second machine, so I think they're toast.

[Wim]

Your host controller drivers are still out of date looking at the log file:

Name: Renesas Electronics USB 3.0 Host Controller
Driver Provider: Renesas Electronics
Driver Version: 2.0.32.0
Driver Date: 2010/10/12
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_161C103C&REV_04\FFFFFFFFFFFFFFFF00

The latest version for this VEN/DEV ID are the same as the ones on the Plugable site here:

https://s3.amazonaws.com/plugable/bin/Plugable-Renesas-USB-3.0-Windows-32-64-2.1.28.0.zip

Please try these and see if it fixes the issue.

Wim