hp 3005pr usb 3.0 port replicator crash several times a day

[csoapy]

it freezes everyday, and 3 times today.

keyboard and mouse not working while freezing. if i don't plug this usb 3.0 port replicator, my laptop works perfectly.

i' m using DELL Vostro 1088 on last BIOS A03,and my monitor is Philips 241P4LRYEB/93, and OS is Windows XP.

debugging log(Debug.zip) from installed directory of "DisplayLink USB Graphics Software for Windows v7.1 M1" attached.

i checked system compatibility with "DisplayLink Support Tool" , and it returned:
Pass: Device attached
Pass: Device started correctly
Pass: No Other USB graphics software installed

debugging log(DisplayLink Support Files.zip) from "DisplayLink Support Tool" attached while setting "advanced DisplayLink Logging" OFF.

debugging log (advanced DisplayLink Logging.zip)from "DisplayLink Support Tool" attached while setting "advanced DisplayLink Logging" ON.

DisplayLink Support Tool crashed after i click OK or Cancel button on DISPLAY PROPERTY PAGEsee attached picture of "autoit crash.png"

i'm using it for my working, help please.

[csoapy]

is there any solution? or any other info should be provided?

my laptop halt 3 time this morning.

there is no response of mouse and keyboard and no sound even if i' was listening music befor it halt.

and i have to pay more attention to save my files again and again:mad:

[Just Me]

Since you are running XP, have you tried older versions of DisplayLink? Other options would be installing the most recent USB drivers from the manufacturer (e.g. Intel) and the most recent video drivers. You may also want to try older video drivers.

Another option would be to upgrade to Windows 7. It appears that is the OS that came with your computer.

[csoapy]

Since you are running XP, have you tried older versions of DisplayLink? Other options would be installing the most recent USB drivers from the manufacturer (e.g. Intel) and the most recent video drivers. You may also want to try older video drivers.

Another option would be to upgrade to Windows 7. It appears that is the OS that came with your computer.
Thanks for your reply, i will try updating all my drivers on next Monday
since it's for working i should get authorization for upgrading

//////////////////////////////////////////////
it not frozen on the day of all drivers updated, but after then, it frozen 3~5 times a day

[csoapy]

it worked on win8, but could DisplayLink fix this critical bug? it froze my notebook 5 times today! could u fix it?

[JamesH]

Hi,

To clarify, this issue is specific to Windows XP and not seen on Windows 8 on the same system?

Thanks,
James

[csoapy]

To James,
if i switch to Win8 on same system(hardware), it never halt but still would freeze awhile sometime on several last release version.

i installed lastest driver 7.4 M0，there are somthing different from old driver(7.1 ~ 7.3), yes since 7.1, i install every released driver.

firstly, sometime, XP would pause responsing of display and keyborad & mouse input, that's means freezing awhile. but other time, XP halt, becase all lamps but power on my pc would close. BTW, if i play music through my dock, it would freeze or halt mostly after installing 7.4 M0.


and another question, how many valtages on power input? i checked this document(http://h18000.www1.hp.com/products/quickspecs/13223_na/13223_na.PDF), and found that value is 19.5V! same as my notebook's power adapter. dos it need such large power? i now use an power adapter with 12V 4A output, maybe this is why it crash frequently?

[JamesH]

Hi,

With Windows 8 and R7.4 M0 installed what issues are you having?

Thanks,
James

[csoapy]

Hi,

With Windows 8 and R7.4 M0 installed what issues are you having?

Thanks,
James

With windows 8, the os would freeze 1~2 seconds, but never halt like with XP.

And is enough power of 12v 4A output of my adapter, if I just plugin display & keyboard & mouse?

Thanks a lot!

[JamesH]

Hi,

I would always recommend using the supplied power supply.

Please let me know if you have the freezes with the original power supply.

If you do are the freezes random? Or do they happen after a certain event?

Unfortunately your last attachments didn't contain anything. Please retry gathering the logs and re-attaching them.

Thanks,
James

[csoapy]

it happened randomly if i just plugin HDMI Display & keyboard & wireless mouse. if it's following some certain event, i must notice it since this issue existed half one year.

the original power adapter lost, so today i found another adapter of 19V 4.22A output which using on a Fujitus's notebook. after plugin this new adapter, i plugin RJ45 & HDMI display & keyboad & wireless mouse, and then play lossless music with foobar, XP halt again after several seconds. if i just play internet radio with another software with max ratio of 128kpbs, XP halt less frequently than playing lossless music file with foobar.

my new testing is, just plugin HDMI display & keyboard & mouse, and use this dock normally and see what's happening. after one or two day i'll report my testing again.

THX!

[csoapy]

Sorry for such long time to feedback.

After plugin enough power, there is no freezing at beginning 2 days, but after then, it froze 1 or 2 times one day, but better than before changing power. So I send it back to seller and no more using.

Thanks to all you reply me!