Internet explorer stops working

[dbi]

I have just installed a Toshiba USB monitor onto a Panasonic CF-53 Toughbook.
As soon as the driver loads and the screen works fine, it prevents internet explorer working.
I am running Windows 7 Pro 32 Bit and Explorer 10.0
latest driver for the screen loaded.
Any suggestions?

[luiset83]

Attach the logs to your post -- http://www.displaylink.com/support/ticket.php?id=269 and bump on the thread until a dev comments.

You might want to be more explicit on how IE is 'not working' also.

[dbi]

It tries to open and the pop up message comes up "explorer has stopped working"

I have had explorer open and working fine,loaded the driver and as soon as the black screen clears and the two screen are working together the message comes up.
I have had all applications closed, then loaded the driver, then tried to open explorer and the exact same happens.

[SabalAdmin]

I am having the same issue. Here is my setup:
Lenovo T430u, i7, Win7, IE10.

We are a Lenovo shop here but it seems to only be affecting my new laptops. This problem occurs only after I install the DisplayLink drivers. In order to get IE10 working again you have to do a system restore and go back right before you install the drivers for DisplayLink.

I wonder if they saw this coming and just let it pass through QA. That is my guess.:mad:

[Wim]

We have not seen this issue in testing, so I suspect it is system specific. SabelAdmin says it only seems to be affecting the new laptops. It is possible it could be connected to the same issues we have had with Chrome and will be fixed in 7.2, due out at the end of the month.

We really need logs from systems that show this issue.

Wim

[janedoh]

I have this same problem. My system has been fine for a long while, as soon as I installed the drivers explorer began crashing, if I remove them completely explorer works again. (It's not a laptop.) I have completed the 'gather support information' and now have a file on my desktop - what do you want me to do with it?

[robsch@yeoandyeo.com]

We have an issue with IE9 (Windows 7 64bit) and our Display link devices. Input screens in IE9 do not refresh or there is a 15+ second delay on monitors with the DisplayLink devices. For example, if you type in a google search, nothing appears in the box, but if you drag the window over to a different monitor the text instantly appears. If you leave it on the DisplayLink monitor, eventually the search come through. Many times when you drag an IE9 Window back to the Display link monitor there are trails of the Window on it. Fortunately we have tied the problem directly with the installation of a Windows Platform update KB2670838. If the update is uninstalled the problem goes away. The display link driver we are using is 5.6.31854.0.

[janedoh]

Is there any news on whether this will be fixed with 7.2, and when that is due to be released, otherwise I'm going to have to return the screen which I hate to do as it runs so well otherwise.

[Wim]

Did this co-incide with a Windows update around the end of February? There was a Windows update that caused issues with V5.6 software.

Nobody has stated what version of DisplayLink software they are running so I cannot work out the combination of DL version, OS, Windows update etc to try and work out the cause.

Wim

[Wim]

We have an issue with IE9 (Windows 7 64bit) and our Display link devices. Input screens in IE9 do not refresh or there is a 15+ second delay on monitors with the DisplayLink devices. For example, if you type in a google search, nothing appears in the box, but if you drag the window over to a different monitor the text instantly appears. If you leave it on the DisplayLink monitor, eventually the search come through. Many times when you drag an IE9 Window back to the Display link monitor there are trails of the Window on it. Fortunately we have tied the problem directly with the installation of a Windows Platform update KB2670838. If the update is uninstalled the problem goes away. The display link driver we are using is 5.6.31854.0.

I've merged this thread, and I hope this would be solved by updating to a newer software version than 5.6. It does seem that Windows update caused an issue with v5.6 software, and could be the cause of IE not working.

Wim

[janedoh]

OS: Microsoft Windows 7 Home Premium (x64-based PC), Service Pack 1, English
OS Build: 7601 (Debug = False)
System Bios: Version P1.30 built 2012/01/31
CPU: AMD FX(tm)-4100 Quad-Core Processor
Number of Cores: 4
Memory: 8172 MB
Free Space: 359962 MB
Primary Resolution: 1280x1024x32
Desktop Size: 1760x1024
Number of Monitors Connected: 2
Graphics: NVIDIA GeForce GTX 560 (NVIDIA)
Graphics Driver: 9.18.13.1106 Dated 2013/01/18
WEI Base Score is 5.9, CPU 7.2, RAM 7.3, GPU 7.7, Gaming 7.7, Disk 5.9
Desktop Mode: Basic

Monitors Connected:
197S-1 Manufacturer: AOC ProductCode: C943 Serial: 93077CA003437 Built: 29/2007
Manufacturer: NAV ProductCode: 0010 Serial: 7040493 Built: 30/2008

Installed Packages:

DisplayLink Core Software (6.3.40660.0) on 2013/03/21 Status is Installed
DisplayLink Graphics (5.6.30986.0) on 2013/03/21 Status is Installed

Third party layout applications running:
No third party layout utilities are found
USB3.0 Host Controller Drivers Installed:
Installed Video Codecs:
Connected USB Devices:

DisplayLink Version: 6.3.40660.0
DisplayLink Audio Version: 0
DisplayLink Ethernet Version: 0

Optimize for Video:
Disabled (mimo inc)

--------- Nivo Info ---------

Attatched USB device(s) matching our VID:
USB\\VID_17E9&PID_401A\\7040493
USB\\VID_17E9&PID_401A&MI_00\\7&2AFC6B7&2&0000
USB\\VID_17E9&PID_401A&MI_01\\7&2AFC6B7&2&0001
HID\\VID_17E9&PID_401A&MI_01\\8&15F5BE4E&0&0000

Nivo's that have been attached:
USB_401a-7040493^0

Hardware IDs:
USB Input Device
USB\VID_17E9&PID_401A&REV_0118&MI_01
HID-compliant device
HID\VID_17E9&PID_401A&REV_0118&MI_01
USB Composite Device
USB\VID_17E9&PID_401A&REV_0118
mimo inc
USB\VID_17E9&PID_401A&REV_0118&MI_00


Is this the information you require Wim? If not, please let me know what is missing.

This afternoon I removed KB2670838, reinstalled the displaylink software. IE stopped working. I got "internet explorer has stopped working" and "desktop window manager stopped working and was closed" messages. I removed the displaylink software, everything works again.

[SabalAdmin]

Let me know what logs you are looking for and what to grab.

When is 7.2 going to be available?

The problem is not the laptop but probably with Win7 64bit. IE10 stops working completely but Chrome works fine. So far we are downgrading our users to IE9 and that seems to resolve it.

Sorry, it took so long to respond. I had to reset my PW and other things kept coming up.

I am getting you the version we are using.

[Wim]

Can you all try updating to v7.2 and see if it addresses this problem. Some of these issues I think are caused by using v6.3 software or earlier looking at the logs.

Wim