install msg: please install up-to-date OEM drivers

[bernie]

Hi Wim & Co.,

We have a customer with a fairly recent Intel/nVidia system (details at bottom below), who on all versions of drivers we've tried is failing the install check: "Before installing DisplayLink Core software and drivers, please install up-to-date OEM drivers for your PC's graphics hardware"

The system's nVidia and Intel drivers have been updated to the latest (versions below), so the customer has done what they could to respond to the message.

We were hoping that 5.4b1's better switching graphics support, etc. might resolve this issue, unfortunately the customer tried it also, and it's still hitting the issue.

Anyone else hit this in the past? Any suggestions for a workaround?

Thanks to everyone there at DL for all the work going into the 5.4 release.

Bernie Thompson
Plugable Technologies
http://plugable.com/

Here is the system where the error occurs:

--------- Computer Info ---------

Computer Name: JWH-PC
Logged on as: JWH-PC\JWH
Computer: ASUSTeK Computer Inc. - UL80Jt
OS: Microsoft Windows 7 Home Premium (x64-based PC), No Service Pack, English
OS Build: 7600
System Bios Date: 10/30/09
System Bios Version: UL80Jt.210
CPU: Intel(R) Core(TM) i3 CPU U 330 @ 1.20GHz
Memory: 3884 MB
Free Space: 422326 MB
Primary Resolution: 1024x768x32
Graphics: NVIDIA GeForce 310M (NVIDIA)
Graphics Driver: 8.17.12.5721 Dated 2010-06-07
Graphics: Intel(R) HD Graphics (Intel Corporation)
Graphics Driver: 8.15.10.2102 Dated 2010-03-23
WEI Base Score is 3, CPU 5.4, RAM 5.9, GPU 3, Gaming 5.4, Disk 5.9

DisplayLink Version: Not Present

--------- Nivo Info ---------



--------- Nivo Config ---------

[Sian]

Hi Bernie,

When you gathered the log files, di you have installer logging enabled?

Can you re-run the support tool here http://www.displaylink.com/support/ticket.php?id=270, enable Installer Logging, run the installer for 5.4b1 to get the error message then rerun the support tool to gather the logs.

Thanks,
Sian

[bernie]

Hi Sian - yep, thanks - the customer believes he did click the debug tool option to turn on installer logging before that capture. So the attached .zip at the top of the thread should have everything. Just let me know if you need anything more. Thank you!

[Sian]

Hi Bernie,

The files I'd expect to be there for installer logging aren't so there isn't much information for me to go on I'm afraid - is it possible to try gathering the install logs again?

Sian